Feb 2023 – Feb 2026 · 3 yrs

• Achieved ~97% data accuracy through audits across categories, aligning product attributes with platform standards and reducing catalog escalations.
• Identified and corrected peer/agent errors, cutting error rates from 5–6% to 1–2% via daily/monthly error reports with insights.
• Created training materials and conducted sessions, boosting agent performance; managed resource allocation across 10+ processes.
• Led bi-annual catalog cleanup, ticket audits, and resolved 95% of escalations within SLA.
• Drove continuous process improvements by tracking metrics (Order Contribution, View Share, TAT) and resolving customer/supplier escalations.
• Collaborated with seller support to cut ticket volume from 30/week to 10/week by enriching the knowledge base.
• Improved DS model performance by automating real-time feedback loops for faster issue resolution.
• Flagged and delisted fake suppliers to maintain catalog authenticity and brand integrity.
• Executed 100% SOP-compliant SKU activations/deactivations with accuracy.
• Leveraged Metabase and Zeppelin for data extraction; uploaded datasets into internal DS models.
• Conducted root cause analysis on catalog errors and delivered actionable, data-driven solutions.

Oct 2022 – Feb 2026 · 3 yrs 4 mos

• Quality auditing of various campaigns.
• Higher quality check of data.

May 2021 – Feb 2026 · 4 yrs 9 mos

• Creating DS Model on multiple categories.
• Defect analysis on multiple categories on the internet panel.
• Higher quality check for the categories like Sarees, Dupattas, Men’s shirt, Ethnic skirts etc.
• Efficient at working on Microsoft Word, Google sheet, PowerPoint, Microsoft Excel, CorelDraw,
• Photoshop.
• Responsible for creating error reports on various categories on monthly basis.
• Reviewed and reworked on peers category data for the good quality.
• Training new joiners for various categories.
• Mentoring juniors and participated actively in team meetings.

Jul 2019 – Apr 2021 · 1 yr 9 mos · MG Road

• Styling and designing garments depending on occasion and requirements
• Fabric selection and designing
• Handling orders and fittings
• Customer Service