DHRUV KASHYAP

Operations Associate

Gurugram, Haryana, India3 yrs 11 mos experience
Highly Stable

Key Highlights

  • 11 years of diverse professional experience
  • Strong stakeholder management skills
  • Adaptable to new technologies and dynamic roles
Stackforce AI infers this person is a skilled professional in Workforce Management and Capacity Planning within the BPO sector.

Contact

Skills

Core Skills

Capacity PlanningWorkforce ManagementCustomer Care

Other Skills

Written CommunicationNetwork Capacity PlanningMicrosoft OfficeDashboardsProject ManagementProfessional EthicsAnalytical SkillsProblem SolvingLeadershipSkilled Multi-taskerContact CentersBusiness Process Outsourcing (BPO)Workforce PlanningMicrosoft ExcelCommunication

About

I am an articulate, expressive and opiniated professional. Believe in keeping ethics and moral values as the major guiding principles for my professional and personal decisions. Have proved to be great at stake holder management, learning new technologies and adaptable to all positive changes. Highly appreciate a challenging and dynamic role to work. I hold a total experience of 11 years

Experience

3 yrs 11 mos
Total Experience
1 yr 11 mos
Average Tenure
--
Current Experience

Uber

2 roles

Vendor Management

Dec 2024Jul 2025 · 7 mos · Hybrid

Capacity Planner

Mar 2022Nov 2024 · 2 yrs 8 mos · Hybrid

Written CommunicationNetwork Capacity PlanningCapacity Planning

Concentrix

Workforce Management Team Lead

Dec 2021Mar 2022 · 3 mos · Gurugram, Haryana, India · Hybrid

Microsoft OfficeWritten CommunicationWorkforce Management

American express

Customer Care Professional

Apr 2019Dec 2019 · 8 mos · Gurugram, Haryana, India · On-site

Microsoft OfficeWritten CommunicationCustomer Care

Education

Sabarmati University

Bachelor of Arts - BA

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