Shobhit Tiwari

Operations Associate

Delhi, India13 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in supply chain management and operational excellence.
  • Proven track record in enhancing customer experience.
  • Strong leadership in managing fulfillment operations.
Stackforce AI infers this person is a Supply Chain and Fulfillment Expert in E-commerce and Manufacturing sectors.

Contact

Skills

Core Skills

Supply Chain ManagementOperational ExcellenceFulfillmentCustomer ServiceInventory ManagementCustomer Relationship Management (crm)Vendor ManagementSourcingQuality AssuranceProduct Development

Other Skills

Team ManagementOrder ProcessingCustomer EscalationQuality AuditingMicrosoft ExcelSix Sigma Green BeltSupply Chain OperationsSustainable Business

Experience

13 yrs 7 mos
Total Experience
3 yrs 4 mos
Average Tenure
4 yrs 5 mos
Current Experience

Blinkit

Senior Manager(Project & Planning)-Dark Store Expansion

Dec 2021Present · 4 yrs 5 mos · Gurugram, Haryana, India · On-site

Supply Chain ManagementTeam ManagementSourcingOperational Excellence

Paytm mall

3 roles

Jr. Manager-

Oct 2020Dec 2021 · 1 yr 2 mos

  • Process owner for daily, weekly and monthly planning for Pan India Paytm aligned 3PL warehouses FC partner and responsible for ensuring stellar performance – timely order fulfillment and order returns, proper inventory management.
  • Complete Tracking of order from Created to deliver along with Courier & Related stake Holder.
  • Maintain the matrix like O2M(Order To Manifest),O2S(Order To Ship),O2D(Order To Delivered) ,M2S(Manifest to Ship),S2D(Ship to Deliver)at per TAT with 99% success rate on daily basis.
  • Handling all Fulfillments related Customer Escalation like Wrong, Damage, Empty, defective, DBNR (deliver but not received) and provide proper resolution within a TAT for better customer experience.
  • Single POC to resolve all merchant queries related to warehouse – stock in-warding, inventory management, quality check, order processing, returns (RTO/DTO/RTV) and merchant payouts.
  • Handling PAN India offline pickup & Deliveries for merchant stock movement through 3PLs for Fulfilment centers.
  • Handling RTO (Return to Origin) at Pan India level through 3PLs.
  • Handling the SDD & NDD project for fast & better customer experience.
  • Improve productivity and accuracy standards by training ground staff on operational activities like order processing, packaging, damage control, technical error resolution & process excellence
Order ProcessingCustomer ServiceFulfillmentInventory Management

Team Lead-Fulfilment Operation

May 2019Sep 2020 · 1 yr 4 mos

  • Process owner for daily, weekly and monthly planning for 2 pan-India Paytm aligned 3PL warehouses FC partner and responsible for ensuring stellar performance – timely order fulfillment and order returns, proper inventory management.
  • Complete Tracking of order from Created to deliver along with Courier & Related stake Holder.
  • Maintain the matrix like O2M(Order To Manifest),O2S(Order To Ship),O2D(Order To Delivered) ,M2S(Manifest to Ship),S2D(Ship to Deliver)at per TAT with 99% success rate on daily basis.
  • Handling PAN India offline pickup & Deliveries for merchant stock movement through 3PLs for Fulfilment centers.
  • Visited top merchants for pitching Paytm Fulfillments service with the 80% conversing ratio
Order ProcessingFulfillmentInventory Management

Team Lead-Vendor Management/Customer Escalation

Jul 2017Apr 2019 · 1 yr 9 mos

  • Sourcing planning with sellers - Merchant onboarding and inventory planning for merchants.
  • Coordinating with key stakeholder along with seller to provide full operational support.
  • Ensuring timelines are adhered, stock condition is good - Merchant recalling inventory from FC’s
  • Handling of quality related escalations & provide resolution within TAT for better customer exp.
  • Identifying fraudulent returns through investigations and reject as per guideline.
SourcingVendor ManagementCustomer Escalation

Paytm

Sr. Associate Quality Auditor/Sourcing

Aug 2015Jul 2017 · 1 yr 11 mos · Noida

  • Sourcing of Goods (Footwear, Fashion) as per sourcing terms within budget.
  • Tracked all orders placed with vendor and inspected materials before delivery to ensure that
  • orders have been filled correctly and goods met specifications.
  • Responsible for planning and ensuring quality audits are conducted in various merchant
  • locations as well as Paytm aligned facilities like Fulfilment Centers, Seed centers, Pick & Pack
  • centers.
  • Conducted audit across top merchants for quality assurance and inventory management.
  • Improve customer experience by analyzing category wise return data and defining criteria for
  • non-performing merchant and suggesting action plan to concerned stakeholders.
  • Identifying fraudulent returns through investigations and audits at return processing center.
  • Improvement in catalog and reduction in returns after analyzing customer feedback reports.
SourcingQuality AuditingInventory ManagementQuality Assurance

Relaxo footwears limited

Product Development Merchandiser cum Sourcing Officer (Outsourcing for Export products)

Jul 2012Jul 2015 · 3 yrs · New Delhi Area, India

  • Led end-to-end product development and sourcing for export footwear, driving cross-functional alignment across Sales, Production, Quality, and Vendor partners.
  • Translated commercial and customer requirements into scalable production, quality, and delivery strategies.
  • Governed production approvals and ensured smooth transition from sampling to bulk manufacturing, improving development-to-production cycle efficiency.
  • Established and enforced SOPs, pre-production controls, and quality frameworks, achieving 25–30% reduction in defects and improved first-pass yield.
  • Collaborated with factory leadership to optimize capacity planning and production schedules, delivering 95%+ OTIF (On-Time In-Full) performance.
  • Defined quality benchmarks and AQL standards across all manufacturing stages, strengthening export compliance and reducing rework.
  • Directed testing protocols and quality documentation, improving audit readiness and factory adherence to specifications.
  • Owned end-to-end order lifecycle management, from product development through shipment, ensuring consistent delivery performance.
  • Led strategic vendor identification and onboarding, expanding sourcing base and reducing dependency risk.
  • Negotiated commercial terms and pricing with vendors, generating 8–12% cost savings through improved sourcing strategies and volume optimization.
  • Headed Quality Assurance for outsourced footwear categories including Fabrication Slippers, Leather & Synthetic Shoes, PU/PVC Slippers, and EVA Slippers, ensuring consistent quality across multiple factories.
Product DevelopmentSourcingQuality Assurance

Education

Central Footwear Training Institute(C.F.T.I Agra)

Diploma in Footwear Design and Manufacturing Technology — Fashion/Footwear/Leather

Jan 2010Jan 2011

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Master of Arts - MA — Sociology

Jan 2012Jan 2014

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Bachelor of Arts - BA — Sociology

Jan 2009Jan 2011

Bhartiya Vidya Mandir Inter College, Kanpur

Jan 2007Jan 2008

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