Oct 2020 – Dec 2021 · 1 yr 2 mos

• Process owner for daily, weekly and monthly planning for Pan India Paytm aligned 3PL warehouses FC partner and responsible for ensuring stellar performance – timely order fulfillment and order returns, proper inventory management.
• Complete Tracking of order from Created to deliver along with Courier & Related stake Holder.
• Maintain the matrix like O2M(Order To Manifest),O2S(Order To Ship),O2D(Order To Delivered) ,M2S(Manifest to Ship),S2D(Ship to Deliver)at per TAT with 99% success rate on daily basis.
• Handling all Fulfillments related Customer Escalation like Wrong, Damage, Empty, defective, DBNR (deliver but not received) and provide proper resolution within a TAT for better customer experience.
• Single POC to resolve all merchant queries related to warehouse – stock in-warding, inventory management, quality check, order processing, returns (RTO/DTO/RTV) and merchant payouts.
• Handling PAN India offline pickup & Deliveries for merchant stock movement through 3PLs for Fulfilment centers.
• Handling RTO (Return to Origin) at Pan India level through 3PLs.
• Handling the SDD & NDD project for fast & better customer experience.
• Improve productivity and accuracy standards by training ground staff on operational activities like order processing, packaging, damage control, technical error resolution & process excellence

May 2019 – Sep 2020 · 1 yr 4 mos

• Process owner for daily, weekly and monthly planning for 2 pan-India Paytm aligned 3PL warehouses FC partner and responsible for ensuring stellar performance – timely order fulfillment and order returns, proper inventory management.
• Complete Tracking of order from Created to deliver along with Courier & Related stake Holder.
• Maintain the matrix like O2M(Order To Manifest),O2S(Order To Ship),O2D(Order To Delivered) ,M2S(Manifest to Ship),S2D(Ship to Deliver)at per TAT with 99% success rate on daily basis.
• Handling PAN India offline pickup & Deliveries for merchant stock movement through 3PLs for Fulfilment centers.
• Visited top merchants for pitching Paytm Fulfillments service with the 80% conversing ratio

Jul 2017 – Apr 2019 · 1 yr 9 mos

• Sourcing planning with sellers - Merchant onboarding and inventory planning for merchants.
• Coordinating with key stakeholder along with seller to provide full operational support.
• Ensuring timelines are adhered, stock condition is good - Merchant recalling inventory from FC’s
• Handling of quality related escalations & provide resolution within TAT for better customer exp.
• Identifying fraudulent returns through investigations and reject as per guideline.

Aug 2015 – Jul 2017 · 1 yr 11 mos · Noida

• Sourcing of Goods (Footwear, Fashion) as per sourcing terms within budget.
• Tracked all orders placed with vendor and inspected materials before delivery to ensure that
• orders have been filled correctly and goods met specifications.
• Responsible for planning and ensuring quality audits are conducted in various merchant
• locations as well as Paytm aligned facilities like Fulfilment Centers, Seed centers, Pick & Pack
• centers.
• Conducted audit across top merchants for quality assurance and inventory management.
• Improve customer experience by analyzing category wise return data and defining criteria for
• non-performing merchant and suggesting action plan to concerned stakeholders.
• Identifying fraudulent returns through investigations and audits at return processing center.
• Improvement in catalog and reduction in returns after analyzing customer feedback reports.

Jul 2012 – Jul 2015 · 3 yrs · New Delhi Area, India

• Led end-to-end product development and sourcing for export footwear, driving cross-functional alignment across Sales, Production, Quality, and Vendor partners.
• Translated commercial and customer requirements into scalable production, quality, and delivery strategies.
• Governed production approvals and ensured smooth transition from sampling to bulk manufacturing, improving development-to-production cycle efficiency.
• Established and enforced SOPs, pre-production controls, and quality frameworks, achieving 25–30% reduction in defects and improved first-pass yield.
• Collaborated with factory leadership to optimize capacity planning and production schedules, delivering 95%+ OTIF (On-Time In-Full) performance.
• Defined quality benchmarks and AQL standards across all manufacturing stages, strengthening export compliance and reducing rework.
• Directed testing protocols and quality documentation, improving audit readiness and factory adherence to specifications.
• Owned end-to-end order lifecycle management, from product development through shipment, ensuring consistent delivery performance.
• Led strategic vendor identification and onboarding, expanding sourcing base and reducing dependency risk.
• Negotiated commercial terms and pricing with vendors, generating 8–12% cost savings through improved sourcing strategies and volume optimization.
• Headed Quality Assurance for outsourced footwear categories including Fabrication Slippers, Leather & Synthetic Shoes, PU/PVC Slippers, and EVA Slippers, ensuring consistent quality across multiple factories.