Feb 2020 – Sep 2020 · 7 mos · San Francisco Bay Area

• Partnered with leaders and managers across Cloudflare to be the best leaders possible in Cloudflare's complex, fast-paced global environment.
• Designed and launched a global workshop series to help 350 leaders and managers lead their newly dispersed teams successfully, cope with burnout, and high uncertainty levels. 91% of participants recommended the workshops to fellow managers.
• Identified top leadership skills to develop by conducting a global needs assessment, including a manager development survey and interviews with leaders and managers.
• Introduced 25 online "Tools to Manage Better" for new and experienced managers to quickly up-level their skills.
• Managed Udemy online learning account and identified learning paths to develop managers and increase diversity and inclusion.

May 2015 – Sep 2019 · 4 yrs 4 mos · Fremont CA

• (Former title: Internal Consultant, Worldwide Leadership and Organisation Development)
• As the Director of Worldwide Leadership Performance and Organisational Development, designed, promoted, and facilitated innovative development programs that helped EFI's leaders and managers worldwide succeed in a fast-paced, high-change, global matrix environment. Innovative global programs, such as "Courageous Leadership", delivered a strong ROI by launching 120 projects that improved processes, sales, operations, customer service, innovation, software, and hardware development. Programs delivered in US, India, Germany, The Netherlands.
• Facilitated team building sessions/interventions to increase team collaboration and effectiveness across a global matrix.
• Delivered coaching via 360° feedback to leaders/directors/managers. Run global Leadership Summits for top 120 leaders.
• Collaborated with regional HR leaders, HRBPs, contractors, and vendors to design and deliver programs and interventions that were culturally appropriate and meet crucial business needs.
• Organized a globally dispersed team of 18 designers and facilitators to deliver training on Manager Essentials to 600+ managers worldwide, mainly in India, China, Germany, Italy, Spain, The Netherlands, Belgium, UK, Canada, and across the US.
• Managed online On-Demand learning offerings, the Leadership Performance website, and training metric analysis.
• Conducted needs/gap analysis of worldwide manager and leader development by analyzing corporate strategy, financial reports, culture, workflow, current offerings, and employee surveys, plus interviewing key leaders, managers, and regional HR managers to determine the best curriculum, method of delivering including instructor-led, on-demand and localization.
• L&OD programs receive top, world-class NPS scores between 57-73, with 90% of participants responding. Received two Most Valuable Sprinter awards.

Jul 2012 – Apr 2015 · 2 yrs 9 mos · Milpitas, CA

• I managed innovative training programs for 620 managers, directors, project managers and scientists globally. I received JDSU Zenith Award of Excellence for designing and delivering management training programs that drove JDSU culture in the US, Canada, China, Singapore, and the UK, increasing managers' and directors' ability to influence, collaborate, lead, innovate and win. This program launched over 272 projects across JDSU that increased effectiveness and empowerment. Participants give the program an overall approval rating of 96% and estimate that the activity and projects the program generated saved JDSU $23 million.
• Also, I launch programs, build enthusiasm for training events, conduct needs assessments, collect metrics of program effectiveness which I report to the executive team. I manage communications, web content, and program promotion, act as liaison with business units and HRBPs. I create communities of learning and records Webinars and video clips that are posted on JDSU’s internal website for 5200 employees globally.

Feb 2009 – Jun 2012 · 3 yrs 4 mos · San Francisco

• Coached clients ranging from individual contributors to Vice Presidents through career transitions. Maximized resources by establishing virtual coaching program with clients throughout the U.S., utilizing On-Demand training modules, GoToMeeting, and the Customer Management System (CMS) to create a highly effective delivery system for up to 150 clients per consultant. San Francisco office received the 2012 LHH President’s Award for maintaining a 9.2 average on customer satisfaction surveys and a 20% increase in revenue.

Jan 1999 – Jan 2008 · 9 yrs · San Francisco

• I facilitated and coached 12 five-month-long mentoring programs for 40 high potential individual contributors and 10 mentors from Schwab’s IT department. This intensive five-month program drove Schwab's culture of innovation by developing participants’ skills in the areas of collaboration, communication, team effectiveness, and influence. the program also created a sizable ROI for Schwab by launching new projects that improved processes and drove innovation.
• Studies by Schwab’s HR department have shown the graduates of this program to have a retention and promotion rate three times higher than Schwab’s corporate-wide average.

Jul 1998 – Jun 2012 · 13 yrs 11 mos · San Francisco Bay Area

• I facilitated, consulted, and coached executives, managers, scientists, engineers, and individual contributors. Drove company culture through workshops and offsites. Curriculum included: effective leadership, meeting facilitation, clarifying expectations, accountability, prioritizing, giving effective feedback, succession planning, retaining key employees, influencing, establishing a mission, vision and values, decision-making, managing change, coping with stress, conflict resolution, personality styles, and life balance. Courses employ a wide variety of learning methods: paired exercises, simulations, and lectures. On workshop evaluations, consistently given ratings of 5 on a scale of 1 to 5.
• The client base consisted of over 40 different organizations, including Charles Schwab, PG&E, Keen Footwear, McGuires, Pacific Bell, Interior Architects, Kensington Technology, Mountain Hardwear, and the UC Office of the President.