Vishnu A.

CTO

Bengaluru, Karnataka, India20 yrs 7 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 20+ years in engineering leadership roles
  • Expert in GenAI and operational efficiency
  • Proven track record in scaling engineering teams
Stackforce AI infers this person is a seasoned leader in eCommerce and technology sectors, specializing in engineering management and AI integration.

Contact

Skills

Core Skills

LeadershipGenai / Llm Integration & TuningAgile MethodologiesStakeholder ManagementSoftware DevelopmentUser Interface Design

Other Skills

AJAXApacheArtificial Intelligence (AI)Artificial Intelligence for BusinessBitbucketCSSCascading Style Sheets (CSS)Cross-functional Team LeadershipDatabasesDesign PatternsDomain-Driven Design (DDD)EclipseExecutive Stakeholder ManagementFront-endFront-end Development

About

➢ Highly accomplished, results-driven Head of Engineering with over 20 years of experience in high-growth eCommerce, classification, and education domains. ➢ Expert in scaling large, high-performing organization (150+ engineers & leaders) and driving strategic product roadmaps focused on Customer Experience (CX). ➢ Proven ability to integrate emerging technologies, GenAI/LLM, to deliver measurable business impact, operational efficiency, and significant cost savings. ➢ Natural leader, effective mentor, and strong stakeholder manager adept at navigating VP/SVP-level cross-functional dynamics.

Experience

20 yrs 7 mos
Total Experience
3 yrs 5 mos
Average Tenure
9 yrs 4 mos
Current Experience

Flipkart

4 roles

Head of Engineering

Promoted

Jan 2024Present · 2 yrs 4 mos

  • ➢ Leadership & Organisational Scale:
  • + Led the entire CX Engineering organisation (Post-Order Experience) comprising 150+ Engineers, (senior/) Architects, and (senior/) Engineering Managers, managing complete charter, budget, and human resources.
  • + Successfully navigated and stabilised the organisation as Interim Leader (Jan–June 2022) during significant attrition, proving effective leadership in crisis management.
  • + Grew from Engineering Manager to Head of Engineering in a 9-year trajectory, taking over additional charters in Jan 2024.
  • ➢ Strategic Impact & GenAI Transformation:
  • + Owned critical business metrics (RR, CSAT, CTU, AHT, Effectiveness, RTO), working closely with cross-functional VPs/SVPs to define 3-year roadmaps and OKRs.
  • + Drove significant business improvement: Improved Customer Talk to Us (CTU) by 800 basis points (bps) from the baseline in one year, resulting in significant cost savings and experience improvement.
  • + Championed GenAI Adoption: Early adopter of GenAI within the NLP/AI team, enhancing bot effectiveness by training and improving LLM models with context and personalisation.
  • + Boosted CX Agent Productivity: Implemented GenAI plugins to reduce Average Handling Time (AHT) and improve information conciseness/readability for customer service agents.
  • ➢ Technical & Operational Excellence:
  • + Championed and drove the adoption of Agile methodologies across the organisation, later serving as a Subject Matter Expert (SME) to drive Agile Transformation in other orgs.
  • + Collaborated with User Research, Product, and UX teams for conceptualisation, solutioning, and defining the yearly CX strategy.
StrategyUser Interface DesignStakeholder ManagementLeadershipGenAI / LLM Integration & TuningExecutive Stakeholder Management+6

Director of Engineering

Jul 2022Present · 3 yrs 10 mos

Stakeholder ManagementGenAI / LLM Integration & TuningExecutive Stakeholder ManagementOwners MindsetUser Experience FocusScaling Engineering Organizations

Senior Engineering Manager

Promoted

Jan 2020Jun 2022 · 2 yrs 5 mos

Stakeholder ManagementGenAI / LLM Integration & TuningExecutive Stakeholder ManagementOwners MindsetUser Experience FocusScaling Engineering Organizations

Engineering Manager

Nov 2016Dec 2019 · 3 yrs 1 mo

Stakeholder ManagementExecutive Stakeholder ManagementOwners MindsetUser Experience FocusScaling Engineering Organizations

Quikr

Principal Software Engineer

Oct 2014Nov 2016 · 2 yrs 1 mo · Bengaluru, Karnataka

  • As a founding member of the Bangalore engineering team, I helped in setting the Bangalore headquarters by hiring the best talents from the industry via numerous cross-city hiring drives at various levels, Followed by verticalisation of Quick company, and successfully launched the first two high-traffic verticals - Quikr Homes & Quikr Jobs.
  • Worked closely with the CEO, CTO & COO to define Roadmap & Strategy.
  • Helped the new acquisitions, e.g. commonfloor.com and hiree.com.
  • Led the development of critical features from ideation to launch, ensuring alignment with business objectives and stakeholder requirements. Those projects helped in securing additional VC funding, and the company's valuation crossed $2B.
  • SME in monetisations of e.g. Quikr Jobs, where I worked with Google DFP Ads (Textual and Image), and achieved INR 10M target within 6 months from a single property alone.
  • ➢ Full Stack Development & Design for multiple new verticals
  • ➢ Single-handedly Designed & Developed Home & Search/Browse from scratch keeping modularity & reusability aspects in place
  • ➢ Led a technical team of 13 Engineers and QAs
  • ➢ Google APIs powers Map-based Real Estate properties search
  • ➢ Website Performance Analysis & Optimisation
  • ➢ Research on technologies, SEO, and a data-driven approach
  • ➢ Internal Technical Trainings & Knowledge Sharing
  • Project Highlights:
  • ➢ Development of Back-end for Recruiter Paid Products, payment integration
  • ➢ Back-end & Front-end development of module-based complex Search & Browse Pages
  • ➢ Google DFP Ads implementation and optimisation, Google Adsense (~10 million profits)
  • ➢ JavaScript-based DFP Framework for improved rendering
  • ➢ Payment Gateway Integration (Citrus)
  • ➢ Performance (Analysis, Debugging, Research, Implementation, AB Test Run)
  • ➢ Responsive (Intelligent use of Adaptive page of Responsive components to take care of minimal development efforts along with Responsiveness for different ViewPorts)
User Interface DesignStakeholder ManagementJavaScriptExecutive Stakeholder ManagementOwners MindsetUser Experience Focus+7

Walmart

Engineer IV - Development & Performance Lead

Nov 2012Oct 2014 · 1 yr 11 mos · Bengaluru, Karnataka

  • Led engineering team to complete various projects across global markets such as ASDA UK, Samsclub US, US Walmart eCommerce
  • Led setting up real devices in-house lab (multiple physical iOS, Android, iPads, TV, Monitors, etc), where the server was running on a cluster of VMs, and clients were running on these real devices. Periodic performance tests (web, network, Server metrics), and plot graphs to have live performance measurement across Stage, UAT and production environment (Synthetic monitoring).
  • Helped US team in RUM (real user monitoring) and detailed analysis post Torbit acquisition while visiting Walmart head office in US.
  • SME for Performance optimisation for network, CDN, various caching layers, View-ports / Screen-size optimisation using responsive designs and databases.
  • Won CTO award for stopping major XSS attacks and cookie stealing from CTO, Walmart, US
  • Tool Development, Performance & Reliability, RnD
  • ➢ Development of Web Based Interactive Tools in LAMP & JQuery
  • ➢ High Performance for high traffic Sites
  • ➢ Security (XSS, Phishing, Session Hijacking)
  • ➢ Tool Development for monitoring & measurement
  • ➢ Research & analysis of existing properties.
  • ➢ Automation of process used in performance
  • ➢ Internal Technical Trainings & Knowledge Sharing
  • ➢ Key projects
  • ➢ ASDA.co.uk Responsive site
  • ➢ Samsclub.com Performance & Design improvements
  • ➢ Walmart.ca & Torbit integration
  • ➢ Walmart.com Cyber Monday Performance Readiness
User Interface DesignStakeholder ManagementJavaScriptExecutive Stakeholder ManagementOwners MindsetUser Experience Focus+6

Merittrac service's pvt ltd.

Principal Architect

May 2012Nov 2012 · 6 mos · Bengaluru, Karnataka · On-site

  • Designed India's largest in-house Skills Assessment Engine in MeritTrac (Manipal Global Educations aka MIT)
  • Collaborated with VPs, Architects, and external vendors in conceptualising and Architecting the whole system to support scale and massive databases of Blobs (Text, Audia, Video, IoTs).
  • Within 3 months launched successful PoC where a lot of existing Java and PHP modules co-existed in efficient fashion via customized Java bridges and Restful APIs (as writing everything from scratch would have taken years), and hence improved time to market by 80%.
  • Conducted first ever online Engineering entrance counselling across multiples cities from MIT, Manipal, where thousands of students/parents participated online (AuthenTrack devices for fingerprint impression & auto-identification, image capturing & optimisations, sequencing, managing atomicity etc)
  • ➢ Designed a whole new Assessment Engine
  • ➢ Tomcat as PHP server through Java-Bridge
  • ➢ MySQL Optimization for huge question bank Database
  • ➢ JQuery / Bootstrap based user friendly UI Development
  • ➢ Internal Trainings & POC on different Technical Research.
  • ➢ Recruitment of best of Industry Talents
User Interface DesignStakeholder ManagementJavaScriptExecutive Stakeholder ManagementOwners MindsetUser Experience Focus+6

Yahoo!

2 roles

Tech Yahoo / Lead Developer

Promoted

Apr 2010May 2012 · 2 yrs 1 mo

  • As a part of the Yahoo R&D org, contributed significantly to the development and optimisation of high-traffic & critical websites across Databases, Network, Back-End, and Front-End systems.
  • Full-stack development of Tools, scripts, reports, and automation framework from 3rd-party APIs
  • Owned 20+ Yahoo properties across Latin America (LatAm) and Southeast Asia (SEA) regions.
  • Conducted daily scrum with Global leaders, extended the Indian team by attracting more media properties such as News, Finance, Cricket, Hollywood gossips, Sports, Mail, etc
  • Participated in multiple Hackathons, and contributed to global tool building, such as YSlow for web performance monitoring and analysis via multiple manual and automation methods
  • ➢ Full-stack development of Tools, scripts, reports, and automation framework from 3rd-party APIs
  • ➢ Automated scripts & reports for different levels
  • ➢ Front-End, Back-End & Database Performance Tuning
  • ➢ Trainings & workshops
  • ➢ Performance Improvement of 100s of Yahoo! properties
  • ➢ Performance measurement & monitoring using internal and external tools
  • ➢ Debugging & Performance Tuning of application & database servers
  • ➢ Performance Tool & dashboard development in open source platforms
  • ➢ Gomez / Keynote for Competitor, correlation & historical Analysis
User Interface DesignStakeholder ManagementJavaScriptExecutive Stakeholder ManagementOwners MindsetUser Experience Focus+6

Senior Software Engineer

Sep 2008Mar 2010 · 1 yr 6 mos

User Interface DesignStakeholder ManagementJavaScriptExecutive Stakeholder ManagementOwners MindsetUser Experience Focus+6

Naukri.com

2 roles

Sr Software Engineer

Apr 2007Sep 2008 · 1 yr 5 mos · On-site

  • End-to-end solutions, design & Development of 15+ modules in PHP, MySQL, JavaScript, HTML, Apache, Linux
  • Built and launched Naukrigulf.com from scratch with the help of a three-member team within 5 months.
  • Worked on numerous modules across various high-traffic sites such as
  • ➢ Recruiter view for review, shortlisting & hiring
  • ➢ Job seeker view for applying, resume management
  • ➢ Multiple payment gateway integration
  • ➢ Lucene Indexing of blobs for efficient full-text searches.
  • Championed best coding practices within the team to improve overall code quality and maintainability.
  • Collaborated with cross-functional teams to design innovative software solutions.
  • ➢ End-to-end Development of 15+ modules in PHP, MySQL, JavaScript, HTML, Apache, Linux
  • ➢ Naukrigulf site development from scratch with a team of 3 members.
  • ➢ Contributed to business-critical modules of Naukri.com
  • ➢ Contribution to Front-End Research and API Development
  • ➢ Feed processing & feed making
  • ➢ Job boards analysis & research
  • ➢ Multiple dashboards & automated Excel reports generation
  • ➢ Developer Tech Talks & knowledge sharing
Owners MindsetUser Experience FocusScaling Engineering Organizations

Software Engineer

Jun 2005Mar 2007 · 1 yr 9 mos · On-site

User Interface DesignJavaScriptOwners MindsetUser Experience FocusSoftware DevelopmentGit+2

Microsoft

Microsoft Trainee

Sep 2004Jun 2005 · 9 mos · Noida, Uttar Pradesh

  • ➢ Automated Radio Taxi Management System
  • ➢ GPS based Tracking for Taxi
  • ➢ Best Shortest path calculations on availability
  • ➢ Automatic Alert System
  • ➢ Round Robin allocation of cabs across drivers & outlets

Cube software private limited (cspl)

Management Trainee

May 2004Jul 2004 · 2 mos · Noida, Uttar Pradesh

  • Leave Management system developed in Java Swings, HTML & Javascript.
Software Development

Freelance

Freelance Web Developer

Oct 2003May 2004 · 7 mos · Ghaziabad, Uttar Pradesh

  • HTML, JS & CSS based web sites.
Software Development

Education

Dr. A.P.J. Abdul Kalam Technical University

B.Tech. — Computer Science & Engineer

Jan 2001Jan 2005

Vishnu Inter College

10+2

Jan 1999Jan 2001

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