Rohit Rembersu

Customer Success Manager

Pune, Maharashtra, India14 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in client success and satisfaction.
Expertise in diverse talent acquisition strategies.
Strong background in HR operations and management.

Stackforce AI infers this person is a SaaS-focused HR and Customer Success Manager with a strong emphasis on talent acquisition.

Contact

Skills

Core Skills

Customer SuccessSaasTalent AcquisitionDiversity HiringRecruitmentTechnical SourcingHr Operations

Other Skills

Resource ManagementIT OperationsAnalyticsHospitality IndustryPeople ManagementIT Service ManagementVendor ManagementSoftware as a Service (SaaS)Client ManagementCustomer ServiceRecruitingMicrosoft ExcelTeam ManagementPowerPointMicrosoft Word

About

At MoveInSync, my role as Manager of Customer Success blends my HR expertise with a passion for fostering client relationships, ensuring their journey with us is marked by satisfaction and growth. My tenure here is characterized by a dedication to delivering innovative, tailored solutions that resonate with our client's unique needs. Reflecting on my time at Snowflake, the creation of robust university recruitment programs and the successful integration of APAC & EMEA hiring strategies stand out. Our team's efforts led to an increase in the hiring of diverse candidates, showcasing my commitment to inclusivity and excellence in nurturing new talent.

Experience

14 yrs

Total Experience

2 yrs

Average Tenure

3 yrs 6 mos

Current Experience

Moveinsync

Manager, Customer Success

Nov 2022 – Present · 3 yrs 6 mos · Hyderabad, Telangana, India

Summary of Responsibilities:
Client and Account Management across PAN India
Achievement of Successful Contract Renewals
Client Acquisition initiatives
Upselling and Cross-selling new features and products
Coordination and Customization of Products/Processes
Expertise in SaaS & PaaS
Employee Transportation System (ETS) & Management
Automation and Management of Workspace
Team Expansion and Management (Operations, Support & Technical)
Positive ARR Growth
Handling Corporate Events
Regions covered: Bangalore, Mumbai, Pune, Chennai, Kerala, Delhi & Jaipur

Resource ManagementIT OperationsAnalyticsHospitality IndustryPeople ManagementIT Service Management+4

Snowflake

University Recruitment & Programs

Mar 2021 – Nov 2022 · 1 yr 8 mos · Pune, MH, India

Other Hightlights:
Worked on Major Projects like connecting Global APAC & EMEA University Hiring
Design Process for University connect - Pre boarding , Onboarding & off boarding
Designed compensation Total rewards for program for University hiring
Hired 40% of diverse candidate at campus level

Talent AcquisitionDiversity Hiring

Apple

Recruitment

Jan 2020 – Feb 2021 · 1 yr 1 mo · Hyderabad, Telangana, India

Experienced technical recruiter with a demonstrated history of working in the computer software industry.
Skilled in negotiation, sourcing, interviewing, and recruiting for different positions. Highly passionate about technology and exploring new things, as well as finding the most talented candidates.
Other highlights include working on hiring events for backend and campus recruitment, as well as taking care of strategic (confidential) leadership roles for Apple."

RecruitmentTechnical Sourcing

Red hat asia pacific

Human Resources, PI

Nov 2016 – Jan 2020 · 3 yrs 2 mos

Talent Acquisition & Interview Process:
Streamlined the hiring process for the Asia Pacific (APAC) region by scheduling interviews for candidates and supporting interview coordination in other regions.
Monitored the identification and headhunting of key profiles based on the organization's needs.
Coordinated with managers and recruiters to ensure a smooth interview process and provide candidates with an excellent interview experience.
Assisted candidates through the interview process and managed candidate reimbursement for interview travel.
Worked on Global mobility.
HR Operations and Administration:
Handled the applicant tracking system to update, audit, and maintain candidate data.
Managed candidate queries by providing directions and guidance through the online application process and answered employee questions related to HR topics through the People Help Desk.
Administered and verified new hire-related documentation, employment contracts, and managed the delivery and return of new hire paperwork.
Followed up with hiring managers to ensure account requests and laptop orders have been placed for all new hires.
Worked with HRIS and payroll to create new hire accounts.