Mayank Pandey

Operations Associate

Gurugram, Haryana, India3 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Expert in global order management across multiple regions.
Proficient in SAP ERP and process optimization.
Strong ability to enhance operational efficiency.

Stackforce AI infers this person is a skilled Operations Analyst in the Telecom and E-commerce sectors.

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Skills

Core Skills

Order ManagementSap Erp

Other Skills

Data CollectionAnalysisReportingOrder ProcessingOperational AnalysisCustomer Escalation ManagementBilling ProcessTicket allocationCustomer Relationship Management (CRM)Complaint ManagementData AnalysisService disconnect process handlingEscalation ResolutionData ValidationManage Globally Service disconnect process

About

Operations Analyst, bringing 4 years of experience in: 🔹 Order Management & Delivery Management(Global – US, EMEA, APAC, LATAM & Domestic) 🔹 Proficient in tools for Order Processing,Order Tracking,Order Creation,Order Entry & Order Validation. 🔹 Supply Chain Operations Billing, Fulfillment & Customer Escalation Handling. ✅ Skilled in ensuring accuracy, efficiency, and timely delivery across multiple operational functions. ✅ Skilled in managing end-to-end operational processes with accuracy and efficiency. ✅ Strong ability to coordinate with cross-functional teams to ensure smooth order flow and on-time delivery. ✅ Experienced in process optimization, reporting, and handling customer requirements. ✅ Proficient in tools/software for order processing, tracking, and validation. Key Skills & Expertise: ✅ SAP ERP & CRM Tools ✅ Process Optimization & Reporting ✅ Global & Domestic Order Handling ✅ Telecom, Pharma, Logistics/Warehouse & E-commerce Operations ✅ Proven ability to improve order accuracy & reduce turnaround time. 📩 Feel free to connect with me or reach out at: Mail id : mayankpandey1103@gmail.com

Experience

3 yrs 11 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs 1 mo

Current Experience

Hcltech

Operations Analyst - Order Management

Mar 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

Provided analytical support for Order Management Verizon Telecom projects Disconnect Process, including data collection, analysis, and
reporting on network performance and customer satisfaction.
Managed and created disconnect orders for both Legacy and Current Platforms globally.
Created and sent disposal and retrieval letters ,TNT Lebal , Geodis Letter & Delivery challan as part of the order lifecycle process.
Utilized SAP tools to create Sales and Purchase Return Orders and generate SAP numbers.
Manually created billing triggers for Legacy Platform orders.
Received, reviewed, and processed customer orders, ensuring accuracy in product specifications, quantities, and shipping details.
Validated orders to confirm product availability, pricing accuracy, and correct customer information.
Managed multiple orders across Legacy and Current Platforms simultaneously while maintaining order accuracy and meeting deadlines.
Maintained detailed records of orders, tracked shipments, and generated regular reports for management on order status, delays, and issues.
Handled order cancellations by ensuring service deactivation, hardware returns, and application of any applicable cancellation fees.
Oversaw the disconnect process for both Legacy and Current Platform orders using disconnect letters and various tools.
Performed ticket dispatcher role by dispatching tickets daily for Gurugram and Bangalore teams.
Managed Disconnect Process of Legacy Plateform and Current Plateform Orders with the help Letter of Disconnect and used of differentTools.
Managed Disconnect Process of Legacy Plateform and Current Plateform Orders with the help Letter of Disconnect and used of differentTools.

SAP ERPOrder Management

Apollo 24|7

Operations Analyst - Order Management

Jan 2023 – Mar 2024 · 1 yr 2 mos · Gurugram, Haryana, India · Hybrid

Oversee daily operations of the pharmacy supply chain, including procurement, inventory management, and
distribution to ensure timely and accurate delivery of pharmaceutical products.
Coordinate with suppliers, manufacturers, and logistics providers to ensure the timely and cost-effective procurement and delivery of pharmaceutical products.
Managed Order Management Proses and Checked-
Order Shipment ,Billed, Packed, Ready To Ship, OFD, Delivered. Worked on backend cancellation process and site transfer order process project.
There are multiples complaint tickets checked -
Order Delay, damage order ,partial order ,MDND order ,other issue an order etc checked and solved. Return id generated.
Handling operation management with delivery partners to ensure proper delivery and within tat.
Work with google tracker and updating data day by day.

Meesho

Quality Executive Operations

Oct 2021 – Jun 2022 · 8 mos · Jabalpur, Madhya Pradesh, India

Collaborated with supply chain and production teams to address quality issues, develop corrective actions, and enhance overall operational processes.
Improving receiving and maintenance procedures (AQR/DQR).
Vendor audits for vendor selection &monitoring for up gradation of vendor wherever needed.
Maintain all documented reports in Excel &Google sheet.
Organizing training program for warehouse manpower team with Quality team.
Focus on safety, cost management and business growth in all interactions and directives.
Work with procurement managers and buyers to source the right products.