Siddharth Goutam Nanda

Operations Associate

Kolkata, West Bengal, India1 yr 2 mos experience
Most Likely To Switch

Key Highlights

  • Expert in data reporting and operational performance tracking.
  • Developed interactive dashboards for KPI analysis.
  • Proficient in Advanced Excel, SQL, and Power BI.
Stackforce AI infers this person is a Data Reporting Specialist with expertise in operational analytics and dashboard development.

Contact

LinkedIn

Skills

Core Skills

Operational ReportingData AnalysisDataset Quality AssuranceRisk Analysis

Other Skills

Microsoft ExcelMIS ReportingData ValidationTransaction MonitoringSLA ReportingKPI MonitoringStructured Data HandlingExcel ReportingDashboard DevelopmentKPI Tracking & Performance ReportingOperational Data AnalysisRoot Cause AnalysisCase Data Management

About

Detail-oriented MIS & Reporting professional with experience in Amazon and NVIDIA, specializing in data reporting, operational performance tracking, and dashboard development. Proficient in Advanced Excel (Pivot Tables, XLOOKUP, INDEX-MATCH), SQL, and Power BI fundamentals. Recently developed an interactive Sales Performance Dashboard to analyze KPIs, customer segmentation, and growth metrics. Experienced in working with structured datasets, ensuring data accuracy, and supporting operational decision-making. Currently seeking opportunities as MIS Executive, Reporting Analyst, or Junior Data Analyst where I can contribute through data-driven insights and continuous improvement.

Experience

1 yr 2 mos
Total Experience
7 mos
Average Tenure
8 mos
Current Experience

Amazon

Virtual Customer Service (SDS Associate)

Sep 2025 – Present · 8 mos · West Bengal, India · Remote

  • Analyzed seller transactions and resolved payment discrepancies to ensure accurate account settlements.
  • Managed 200+ customer interactions monthly, identifying recurring issue patterns and service bottlenecks through detailed case analysis.
  • Monitored key operational KPIs including resolution time, case volume, and SLA adherence using Excel-based tracking reports.
  • Maintained and validated structured case data to improve reporting accuracy and process efficiency.
  • Contributed to process improvement initiatives by generating weekly performance summaries for internal review.
Microsoft ExcelMIS ReportingOperational ReportingData Analysis

Ttec

Customer Service Representative (eBay Payment Operations)

Mar 2024 – Sep 2024 · 6 mos · Ahmedabad · On-site

  • Managed 500+ customer interactions related to account management, transaction discrepancies (holds, risks, payouts), and high-risk transaction monitoring.
  • Performed KYC verification and account profiling, resolving discrepancies linked to account holds and periodic performance reviews.
  • Achieved 97%+ real-time resolution rate while maintaining SLA adherence and time management standards.
  • Identified red flags in transaction patterns and supported risk mitigation processes.
  • Utilized Excel-based operational dashboards to track daily performance metrics and maintain reporting accuracy.
  • Contributed process improvement suggestions to enhance service quality and operational efficiency.
Transaction MonitoringSLA ReportingOperational ReportingRisk Analysis

Nvidia

Data Labeller (Apprentice)

Dec 2023 – Dec 2024 · 1 yr · Hyderabad · Remote

  • Annotated and validated structured datasets for AI model training, ensuring high data accuracy and consistency.
  • Analyzed project requirements and contributed to prototype dataset preparation aligned with client specifications.
  • Utilized internal AI tools and annotation platforms to handle real-time data scenarios efficiently.
  • Tracked daily performance metrics and quality benchmarks using Excel-based reports.
  • Assisted in dataset verification, auditing processes, and quality control to maintain accuracy standards.
  • Contributed improvement suggestions to enhance internal workflows and tool efficiency.
Data AnalysisData ValidationDataset Quality Assurance

Education

Ravenshaw University

Bachelor of Science - BS — Computer/Information Technology Administration and Management

Sep 2020 – Apr 2023

DAV PUBLIC SCHOOL

12th

DAV PUBLIC SCHOOL

10th

Stackforce found 100+ more professionals with Operational Reporting & Data Analysis

Explore similar profiles based on matching skills and experience

Anshika Gangrade

Anshika Gangrade

Associate Management Consultant

at Accenture Strategy & Consulting

Hyderabad, India3 yrs exp
Analytics ConsultingBusiness Transformation
Shashank Rajgopal

Shashank Rajgopal

Acting Team Lead

at Amazon

Bengaluru, India3 yrs exp
Operations ManagementKPI Tracking and Performance MetricsContinuous ImprovementCredit & Risk AnalysisRegulatory Compliance
Naresh kumar

Naresh kumar

Professional development

at Career Break

Bengaluru, India4 yrs 3 mos exp
Data AnalysisBusiness IntelligenceStatistical ReasoningLogistics ManagementOperational Analysis
Kiran Kumar

Kiran Kumar

Analyst, Admin & Facilities — ResourcePro (2025–Present)

at ReSource Pro

Bengaluru, India3 yrs 9 mos exp
Facility Management (FM)Operations AdministrationVendor ManagementSecurity & Housekeeping Oversight
Emil Vanjaka

Emil Vanjaka

Senior Operations Manager

at 2K

Montreal, Canada8 yrs 4 mos exp
Operational StrategyResource PlanningStrategic PartnershipsEsports Business StrategyBusiness Development
Lal Aman Singh

Lal Aman Singh

Buisness Operation & Analytics

at CLOSETRUSH Pvt. Ltd.

Lucknow, India0 mo exp
Data AnalysisMarket Research
Anant Mehrotra

Anant Mehrotra

Senior Manager

at noon

Delhi, India8 yrs 1 mo exp
Business AnalysisData AnalyticsProject Management
Parijit Dachawar

Parijit Dachawar

Manager I Operations

at Walmart

Bengaluru, India19 yrs 6 mos exp
Team ManagementWorkdayHRIS ImplementationReportingHR Analytics