Nithin HP

CTO

Bengaluru, Karnataka, India17 yrs 10 mos experience

Highly Stable

Key Highlights

Over seven years of experience in IT applications.
Expertise in network troubleshooting and project implementation.
Proven track record in vendor management and resource allocation.

Stackforce AI infers this person is a SaaS and IT Infrastructure expert with strong project management capabilities.

Contact

Skills

Core Skills

It Infrastructure OperationsProject ManagementTechnical SupportVendor ManagementUser Support

Other Skills

Security ManagementStakeholder ManagementSoftware as a Service (SaaS)Network TroubleshootingResource AllocationAttention to DetailEmerging TechnologiesComputer ScienceAnalytical SkillsTicketing SystemsMultiple DisciplinesBusiness KnowledgeStaffing PlansPresentationsKey Performance Indicators

About

With over seven years of experience in the tech industry, my core competencies have flourished in administering IT applications and orchestrating hardware and software solutions. my mission is to deliver exemplary technical support that aligns with our culture of innovation and collaboration. My expertise in network troubleshooting and end-to-end project implementation has reinforced the company's infrastructure, and my commitment to excellence continues to drive our success forward. I have honed my skills in vendor management and resource allocation, ensuring seamless operations. Weekly, I lead New Hire Orientations, empowering newcomers to integrate effectively into our dynamic environment. My ability to manage and configure complex IT systems, such as Workspace One and Zoom rooms, alongside administering Apple devices, has been pivotal in maintaining high standards of customer quality and team performance.

Experience

17 yrs 10 mos

Total Experience

2 yrs 9 mos

Average Tenure

1 yr 3 mos

Current Experience

Newtap finance

Head of IT

Mar 2025 – Present · 1 yr 3 mos

Strategic IT Planning: Developing and implementing IT strategies that align with the company's goals.
Collaborating with senior management to identify technology needs and opportunities.
Developing a long-term IT roadmap to support business growth and innovation.
Establishing IT policies and objectives that promote efficiency and security.
Infrastructure Management:
Overseeing the design, implementation, and maintenance of IT systems and networks.
Ensuring the reliability, performance, and security of the IT infrastructure.
Planning for and implementing disaster recovery and business continuity strategies.
Project Management: Leading IT projects, ensuring they are scoped and delivered effectively:
Defining project scope, goals, and deliverables in collaboration with stakeholders.
Developing detailed project plans, timelines, and resource allocation.
Monitoring and controlling project progress to ensure timely and successful delivery.
Staff Management: Managing and developing the IT team, providing guidance and support.
Budget Management: Overseeing the IT budget and ensuring its effective allocation.
Security Management:
Ensuring the security, reliability, and scalability of IT systems and compliance with relevant regulations.
Implementing and managing cybersecurity policies and procedures.
Conducting risk assessments to identify and mitigate security vulnerabilities.
Ensuring compliance with data protection regulations like GDPR, HIPAA, etc.
Stakeholder Management: Communicating with various stakeholders, including the C-suite, board, and
other departments.

IT Infrastructure OperationsProject ManagementSecurity ManagementStakeholder Management

Atlassian

Technical Support- Program manager

Jul 2019 – Feb 2025 · 5 yrs 7 mos · Bengaluru, Karnataka, India

Administrating IT applications like GSuite, Slack, zoom, and Jamf.
Procuring hardware devices.
Administrating Workspace One and pushing apps to Intelligent Hub app.
Coordinating with vendors for shipment-forward logistics and reverse logistics.
Conducting New Hire Orientation on a weekly basis.
Troubleshooting on network issues.
Troubleshooting Mac Systems.
Freezing the bill of material.
End to end implementations of projects.
Vendor management & Resource allocation.
Complete project document.
Researched and procured technology equipment based on customer's needs.
Maintaining and configure the Zoom rooms.
User iPad/iPhones managed.

Software as a Service (SaaS)Network TroubleshootingVendor ManagementResource AllocationTechnical Support

Facebook

IT Operations Engineer

Jan 2017 – Apr 2019 · 2 yrs 3 mos · Greater Hyderabad Area

Providing user support from cradle to grave.
 Appling critical thinking to complex user requests, and provides as much context and
information as possible to deliver the best solutions as quickly as possible.
 Troubleshooting client-side network connectivity issues, including digital authentication,
remote access, secure Wi-Fi and wired connectivity to the internal network.
 Supports user requests and performs break/fix or remote installations as needed.
 Assists remote users with access problems ranging from password resets to network access
failures.
 Providing advanced support of personal computing systems, either remotely or face-to-face
at one of our Service Desks.
 Supports messaging & calendaring services and content collaboration.
 Providing user-facing support of mobile devices (Mobile iron & DUO Mobile).
 Leads in Task processes, and provides coaching for other Technicians when workflow
deficiencies are identified.
 Understanding of defined team metrics, such as Backlog, Aging, Effectiveness; taking
actions based on the current trends in Service.
 Attends and participates in weekly team syncs by driving actionable discussions.
 Provides valuable input via regular posts in Global Help Desk group.
 Displays learning agility by actively seeking answers when technically challenged.