Pramod kumar

Operations Associate

Delhi, India5 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in quick commerce operations.
Expertise in inventory management and customer satisfaction.
Strong analytical skills driving operational excellence.

Stackforce AI infers this person is a skilled professional in E-Commerce with a focus on operational management and customer satisfaction.

Contact

Skills

Core Skills

Leadership ManagementCustomer SatisfactionOperational ExcellenceCustomer Service

Other Skills

Food ProcessingWellnessWellness CoachingFood ServiceTeamworkCustomer ExperienceCustomer SupportCustomer Relationship Management (CRM)Service DeliveryE-CommerceCommunicationMicrosoft ExcelAnalytical SkillsEmployee TrainingTraining Delivery

Experience

5 yrs

Total Experience

4 yrs 5 mos

Average Tenure

5 yrs

Current Experience

Eternal

Store Manager

Jan 2026 – Present · 4 mos

I'm so happy for my new achievement. and I’m starting a new position as store manager at blinkit.
Successfully managed quick commerce operations by Managing inventory. FIFO ( first in first out) and inventory sanity. Manpower allocation according to order supply Roster planning. professional development.
Performance Metrics: Constant monitoring of SLAs and KPIs to maintain service standards.
Quality Assurance: Implementing Root Cause Analysis (RCA) and rigorous Quality Control measures. Inventory & Delivery: Maintaining high inventory accuracy and optimizing quick-commerce. Cordinate with Team. and improving rider coordination, reducing delivery delays, and ensuring on-time order fulfillment. Strengthened customer satisfaction through effective issue resolution, real-time tracking, and process optimization, contributing to higher efficiency, smoother last-mile delivery, and improved service quality.

Leadership ManagementCustomer SatisfactionFood ProcessingWellnessWellness CoachingFood Service+16

Blinkit

Assistant Store Manager

Jun 2024 – Jan 2026 · 1 yr 7 mos

I'm so happy for my new achievement. Successfully managed quick commerce operations by Managing inventory. FIFO ( first in first out) and inventory sanity. Manpower allocation according to order supply Roster planning. professional development.
Performance Metrics: Constant monitoring of SLAs and KPIs to maintain service standards.
Quality Assurance: Implementing Root Cause Analysis (RCA) and rigorous Quality Control measures. Inventory & Delivery: Maintaining high inventory accuracy and optimizing quick-commerce. Cordinate with Team. and improving rider coordination, reducing delivery delays, and ensuring on-time order fulfillment. Strengthened customer satisfaction through effective issue resolution, real-time tracking, and process optimization, contributing to higher efficiency, smoother last-mile delivery, and improved service quality.

Microsoft ExcelOperational Excellence