Rahul Pandey

CEO

Bengaluru, Karnataka, India7 yrs 6 mos experience
Highly Stable

Key Highlights

  • Led a 24-member team ensuring SLA adherence.
  • Boosted supplier engagement by 15% through targeted initiatives.
  • Achieved 95% success rate in productivity and quality.
Stackforce AI infers this person is a skilled operations and quality management professional in the e-commerce and technology sectors.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementProject ManagementVendor ManagementCustomer Experience ManagementQuality Assurance Processes

Other Skills

SLA adherenceKPI trackingProcess automationTeam managementSupplier engagementAnalytics-driven trackingNPSControl TowerKaizen reportsEfficiency improvementProductivity trackingConducting auditsCreating reference documentsGuidelines developmentMentoring

Experience

7 yrs 6 mos
Total Experience
2 yrs 11 mos
Average Tenure
1 yr 7 mos
Current Experience

Infosys bpm

Lead

Oct 2024 – Present · 1 yr 7 mos · Bangalore Urban, Karnataka, India

Infosys bpm (microsoft payops)

Operations Lead

Oct 2024 – Present · 1 yr 7 mos

  • Leading a 24-member team across multiple sub-programs. Ensured SLA adherence and implemented KPI tracking. Automated some of the processes saving 70% manual effort. Managed WBRs, MBRs & QBRs.
SLA adherenceKPI trackingProcess automationTeam managementOperations ManagementProject Management

Meesho

4 roles

Supplier

Jan 2022 – Sep 2024 · 2 yrs 8 mos

  • Boosted supplier engagement by 15% and satisfaction by 10%. Improved conversions by 12% via analytics-driven tracking. Led initiatives including Supplier NPS, Control Tower & Kaizen reports.
Supplier engagementAnalytics-driven trackingNPSControl TowerKaizen reportsVendor Management+1

Quality Assurance Lead

May 2021 – Dec 2021 · 7 mos

  • Managed 13-member team; improved efficiency by 20%. Achieved 95% success rate in productivity & quality.
Team managementEfficiency improvementProductivity trackingQuality Assurance Processes

Lead

Promoted

Feb 2019 – Sep 2024 · 5 yrs 7 mos

Quality Analyst

Feb 2019 – May 2020 · 1 yr 3 mos

  • Conducted audits improving quality by 10%. Created reference documents and guidelines so increase efficiency.
Conducting auditsCreating reference documentsGuidelines developmentQuality Assurance Processes

Paytm

Quality Associate

Oct 2018 – Feb 2019 · 4 mos

  • Reduced processing errors by 15%; mentored peers improving performance. Improved product accuracy by 10% through Web-QC.
MentoringError reductionProduct accuracy improvementQuality Assurance Processes

Education

INDIAN ACADEMY GROUP OF INSTITUTIONS

Masters of Science — Computer Science

Jan 2016 – Jan 2018

Earthinators Climate School

Master of Science — Computer Science

Jan 2016 – Jan 2018

SEA College of Science, Commerce and Arts

Bachelor of Computer Applications

Jan 2013 – Jan 2016

INDIAN ACADEMY GROUP OF INSTITUTIONS

Master's degree — Computer Science

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