Kaptan Singh

Product Manager

Nashik, Maharashtra, India12 yrs 1 mo experience

Key Highlights

  • Proven track record in tourism and hospitality growth.
  • Expertise in strategic partnerships and business development.
  • Successful in driving impactful solutions in tourism sector.
Stackforce AI infers this person is a Tourism and Hospitality Strategist with a strong focus on business development and strategic growth.

Contact

Skills

Core Skills

Project ManagementStrategic ThinkingBusiness DevelopmentClient RelationsSupplier ManagementCustomer OnboardingBusiness StrategyBusiness ManagementCustomer SatisfactionSupplier Relationship Management

Other Skills

Financial AnalysisContent DevelopmentContract ManagementHospitalitySocial Media MarketingProblem SolvingClient CommunicationInterpersonal SkillsKey AccountsCustomer RetentionTravelRelationship BuildingBusiness Relationship ManagementMarketing StrategyTeamwork

About

As a seasoned Tourism and hospitality expert, I specialize in acquisition, business development, and strategic growth. With extensive experience in lead generation, marketing campaigns, and partnership building, I have played a key role in expanding the supply side for leading vacation rental platforms such as Airbnb, HiGuests, Hireavilla, Goibibo, and SaffronStays. Currently, I am leveraging my skills as a Strategy and Management Consultant at Deloitte, focusing on driving impactful solutions in the Tourism Sector.

Experience

12 yrs 1 mo
Total Experience
1 yr 5 mos
Average Tenure
6 mos
Current Experience

Haath ka bana

Project and Strategy Lead

Nov 2025Present · 6 mos

Deloitte

Senior Consultant

May 2024Nov 2025 · 1 yr 6 mos · India · On-site

  • Spearheaded the strategy and implementation of an international craft complex, aligning with central government vision and tourism promotion goals.
  • Led stakeholder consultations with senior officials from the Ministry of Textiles, Tourism, and Culture, as well as with private sector investors and craft community representatives.
  • Developed comprehensive financial models and RFP documents for government clients, ensuring commercially viable, socially inclusive, and operationally feasible outcomes.
  • Focused on enhancing India’s soft power through the global promotion of traditional crafts, artisan ecosystems, and immersive visitor experiences.
  • Acted as a critical bridge between policy and execution, ensuring alignment between stakeholder expectations, cultural preservation, and economic impact.
Financial AnalysisProject ManagementStrategic Thinking

Filmycurry 🍿

Digital Marketing and Business Development

Apr 2022Apr 2024 · 2 yrs · Nashik, Maharashtra, India · On-site

  • Developed and executed end-to-end influencer marketing campaigns that enhanced brand visibility, engagement, and ROI across fashion, lifestyle, and entertainment sectors.
  • Identified, onboarded, and nurtured relationships with 100+ influencers and thought leaders, aligning them with brand narratives and targeted audience segments.
  • Collaborated with internal and external stakeholders to develop compelling content ideas, co-branded stories, and strategic promotions aligned with partner goals.
  • Played a critical role in digital promotional campaigns for movies, songs, and entertainment events, leveraging both organic and paid strategies for maximum impact.
  • Continuously tracked emerging marketing trends, digital tools, and social behavior shifts, ensuring campaign relevance and platform innovation.
  • Consistently sought opportunities to upskill and apply new digital tools and platforms—leading to improved productivity, streamlined workflows, and enhanced campaign performance.
  • Worked closely with creative, PR, and brand teams to ensure alignment across all touchpoints, from influencer activation to customer conversion.
Business DevelopmentClient RelationsContent DevelopmentContract ManagementHospitalitySocial Media Marketing

Saffronstays

Villa Acqusition Manager

Oct 2021Feb 2022 · 4 mos · Nashik, Maharashtra, India · On-site

  • Successfully acquired 20+ premium vacation villas across Maharashtra, expanding SaffronStays' luxury rental portfolio
  • Led end-to-end pitching and onboarding of homeowners, resulting in a 80% conversion rate from initial meeting to contract signing.
  • Developed and executed over 15 lead-generation campaigns and property activation events, contributing to a 20% increase in direct bookings within 6 months.
  • Created customized marketing strategies for each villa, collaborating with the communications team to ensure brand consistency and maximize visibility.
  • Conducted 100+ face-to-face meetings with homeowners to screen properties, present business models, and successfully close onboarding deals.
  • Acted as the primary relationship manager for all onboarded homeowners, ensuring continuous engagement, trust-building, and retention, achieving a homeowner satisfaction score of 4.8/5.
Supplier ManagementCustomer OnboardingProblem SolvingCustomer SatisfactionClient CommunicationInterpersonal Skills+12

Hireavilla

Home Acquisition Manager

Oct 2020Mar 2021 · 5 mos · Nashik, Maharashtra, India · On-site

  • Led regional supply expansion strategy, driving the acquisition of high-potential luxury vacation homes across Nashik and Igatpuri to strengthen Hireavilla’s premium property portfolio.
  • Designed and executed a targeted lead generation framework, identifying and qualifying property owners and real estate developers aligned with brand standards and business goals.
  • Delivered high-impact business presentations and value-driven pitches to homeowners and developers, positioning Hireavilla as a trusted end-to-end property management partner.
  • Oversaw the entire onboarding pipeline, including stakeholder alignment, legal agreements, and operational readiness to ensure seamless integration into the platform.
  • Implemented quality control processes to ensure properties met brand standards prior to listing, proactively resolving onboarding or compliance issues.
  • Built and nurtured long-term strategic relationships with property owners, serving as a trusted advisor and ensuring continuous engagement, loyalty, and satisfaction.
  • Identified and forged collaborative brand partnerships aimed at enhancing customer experience and unlocking new growth channels beyond core supply acquisition.
  • Contributed to cross-functional initiatives with marketing, operations, and revenue teams to align supply growth with overall business objectives and customer demand.
Supplier ManagementProblem SolvingCustomer SatisfactionInterpersonal SkillsKey AccountsKey Account Management+9

Higuests

Business Development Manager

Oct 2017Sep 2020 · 2 yrs 11 mos · Mumbai Area, India · On-site

  • Led the strategic planning and market expansion of HiGuests in India, establishing a strong operational footprint in the Mumbai region and contributing to a 60% YoY increase in managed property listings.
  • Designed and executed a comprehensive sales and action plan, directly aligned with HiGuests’ national growth objectives, resulting in the successful onboarding of 35+ full-service rental apartments in the first year.
  • Built a multi-channel lead generation engine—both direct (referrals, outbound) and indirect (channel partnerships, digital campaigns)—that delivered a qualified pipeline of 150+ property owner leads quarterly.
  • Conducted over 80 high-touch meetings with property owners and investors, presenting HiGuests’ value proposition, projected ROI, local rental regulations, and operational model.
  • Customized solutions based on detailed assessment of clients’ needs and financial profiles, ensuring alignment with both revenue expectations and compliance requirements.
  • Facilitated end-to-end negotiations, collaborating with clients, legal counsel, and internal stakeholders to secure transparent and mutually beneficial agreements.
  • Acted as a trusted advisor to homeowners, ensuring a smooth transition into HiGuests' ecosystem while upholding ethical practices and maintaining long-term relationships.
Supplier ManagementProblem SolvingCustomer SatisfactionBusiness ManagementInterpersonal SkillsKey Accounts+12

Airbnb

Host Acquisition Specialist - Supply

Mar 2016Apr 2017 · 1 yr 1 mo · Mumbai Area, India

  • Onboarded 200+ hosts and listings in Maharashtra in 2016, marking the highest contribution in the region that year and playing a pivotal role in Airbnb’s early-stage growth across Western India.
  • Developed a robust lead pipeline via online and offline channels, contributing to a 25% increase in active listings YoY.
  • Identified and nurtured commercial property owners and multi-unit operators to strengthen Airbnb’s urban footprint and diversify inventory.
  • Built strong host relationships by recognizing key contributors and enabling them to scale their hosting potential with additional listings and responsibilities.
  • Conducted competitive supply benchmarking and market analysis, translating insights into actionable growth strategies and closing supply-demand gaps.
  • Launched hyper-local campaigns and partnership initiatives tailored to Mumbai’s traveler behaviors, driving market awareness and activation.
  • Focused on minimizing onboarding friction and ensuring operational excellence to help hosts thrive while maintaining Airbnb’s brand promise.
Supplier ManagementCustomer SatisfactionInterpersonal SkillsKey AccountsBusiness StrategyKey Account Development+8

Repufact

Assistant Manager

Sep 2015Dec 2015 · 3 mos · Mumbai Area, India

  • Making the hotelier aware about the benefits of hotel reputation and review management.
  •  Identifying the prospective hotelier and educate them on influential factors that
  • effect hotel revenue
  •  Analysing hotel reputation on the basis of reviews and link them how effective is
  • our solution on the basis of customer reviews.

Goibibo

Market Coordinator and Business Development Manager

Apr 2013Aug 2015 · 2 yrs 4 mos · Mumbai Area, India

  • Successfully managed a portfolio of over 200 hotel partners in the competitive Mumbai hospitality market, ensuring consistent performance, content accuracy, and revenue optimization.
  • Played a pivotal role in expanding Goibibo's supply network, onboarding 50+ new hotels within one year, contributing to a 30% increase in active listings in the region.
  • Conducted regular rate and availability audits across all managed properties, leading to 20% improvement in pricing accuracy and increased booking conversions.
  • Analyzed local demand trends and booking behavior to advise partners on dynamic pricing, exclusive offers, and peak season strategies, improving overall occupancy by 25% YoY.
  • Maintained high partner satisfaction by addressing inquiries, escalations, and operational concerns with a response resolution rate of 95% within 24 hours.
  • Coordinated with internal teams for smooth onboarding of new partners, managing rate plans, inventory loading, visual content, and compliance across systems.
  • Supported acquisition efforts by preparing tailored commercial proposals, promotional kits, and follow-ups, helping convert leads with a conversion success rate of 70%.
  • Identified and closed strategic partnerships with high-yield properties, enhancing platform diversity and improving average daily rate (ADR) in the Mumbai segment.
  • Regularly audited and updated hotel content, amenities, and images, ensuring Goibibo listings remained relevant, competitive, and guest-focused.
  • Acted as a key liaison for partners when account managers were unavailable, ensuring business continuity and uninterrupted partner service.
Business StrategySupplier Relationship ManagementRelationship BuildingBusiness Relationship ManagementTeamworkCommunication

Thomas cook india limited

Trainee - MICE

May 2012Jun 2012 · 1 mo · Mumbai Area, India

  • Ensure comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies
  • Communicate the final details of all confirmed bookings to the Sales Manager - MICE for the contract to be prepared and obtain client’s signature on booking contract in a prompt way
  • Maintain and update the sales & catering - PMS as per company standards
  • Obtain client feedback after each event verbally and through ‘Thank You’ letter and ‘Guest Questionnaire’ and communicate the outcome to the concerned.

Sheraton hotels & resorts

Food and Beverage Associate

Dec 2008Dec 2009 · 1 yr · Steamboat Springs, Colorado, United States · On-site

  • Delivered high-volume bar and restaurant service in a luxury ski resort, ensuring exceptional guest satisfaction in a fast-paced, premium hospitality environment.
  • Recognized as Employee of the Month (August 2009) for outstanding service, guest engagement, and consistently exceeding performance targets.
  • Specialized in food and beverage upselling, driving a 15% increase in average guest check value through personalized recommendations and product knowledge.

Taj hotels resorts and palaces

Trainee

Jun 2006Oct 2006 · 4 mos · Nasik Area, India

  • Trainee has to pass through all departments including kitchen, reception, Ensure comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies
  • Communicate the final details of all confirmed bookings to the Sales Manager - MICE for the contract to be prepared and obtain client’s signature on booking contract in a prompt way
  • Maintain and update the sales & catering - PMS as per company standards
  • Obtain client feedback after each event verbally and through ‘Thank You’ letter and ‘Guest Questionnaire’ and communicate the outcome to the concerned issure an in a team.

Education

Institute of Hotel Management Bhopal

Bachelor of Science (BSc) — Hospitality and Hotel Administration

Jan 2005Jan 2008

Indian Institute of Tourism and Travel Management

PGDM International Business -Tourism — International Tourism Business

Jan 2011Jan 2013

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