Akshay Arora

Product Manager

Noida, Uttar Pradesh, India6 yrs 1 mo experience

Highly Stable

Key Highlights

Proven track record in customer success management.
Expert in generating insights for CXOs through data-driven solutions.
Strong leadership skills with experience managing diverse teams.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and data-driven business solutions.

Contact

Skills

Core Skills

Customer Success ManagementAccount ManagementTeam ManagementOperations Management

Other Skills

Business DevelopmentBusiness OperationsBusiness StrategyCommunicationCustomer Satisfaction (CSAT)Data AnalysisDocumentationInterpersonal CommunicationMicrosoft ExcelMicrosoft WordMySQLOperations AdministrationProject ManagementPublic SpeakingSQL

About

As a Customer Success Manager at SquadStack, I lead a team of account managers overseeing enterprise accounts across various industries. My focus is on generating visibility to CXOs and key decision makers through dashboards, reports, and regular check-ins, ensuring high NPS and customer retention scores. With four years of experience, I specialize in developing data-driven solutions to enhance business performance. I thrive in fast-paced environments, leveraging my structured problem-solving approach. My goal is to deliver value and satisfaction to SquadStack's customers and stakeholders, drawing upon my Bachelor of Technology degree in Computer Science from Jaypee Institute of Information Technology, Noida.

Experience

Kotak811

Product Manager

Apr 2024 – Present · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

Squadstack

5 roles

Customer Success Manager

Nov 2022 – Mar 2024 · 1 yr 4 mos · Noida, Uttar Pradesh, India

Managing Enterprise accounts in BFSI, Brokerage, Lending, E-Commerce, Health and Insurance Industries
Generating visibility to CXOs, and Key Decision Makers via Dashboards, Weekly/ Monthly Check-ins, and Reports.

UpsellingOperations AdministrationCustomer Success ManagementAccount Management

Delivery Manager

Promoted

Jul 2021 – Nov 2022 · 1 yr 4 mos · Noida, Uttar Pradesh, India

Managing a team of Operations Analyst, Supply Associates, Supply Analysts, conducting weekly 1<>1s.
Hiring of Analysts and Interns.
Worked with clients from different industries and ensured Key metrics are being achieved as per the SLAs

UpsellingAccount ManagementBusiness StrategyOperations ManagementTeam LeadershipTeam Management

Senior Business Operations Analyst

Jan 2021 – Jun 2021 · 5 mos · Noida, Uttar Pradesh, India

Setting up quarterly team OKRs
Monthly closing of accounts
Training & Onboarding newly joined Business Operations Analysts

Business Operations Analyst

Promoted

Jul 2020 – Dec 2020 · 5 mos · Noida, Uttar Pradesh, India

This role includes Operations + Customer Service/Success + Data Analysis.
Creating lead reach out campaigns and strategies to increase conversions at the bottom of sales funnel.
Worked with more than 10 clients/pilots and ensured campaign success metrics are being achieved.
Supply Management & Supply Operations