Sep 2025 – Mar 2026 · 6 mos · Gurugram, Haryana, India · On-site

Oct 2024 – Nov 2024 · 1 mo · Remote

• Developed a comprehensive strategy for HPCL's entry into the battery swapping market, conducting
• market and competitive analyses to recommend a scalable business model.

Oct 2021 – Apr 2024 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

• In my role as a Program Manager at Cashify, I led strategic partnerships and collaborated
• with stakeholders, including Amazon Pay, to implement technology solutions that significantly
• boosted business performance. I managed a team of 4 direct reports and oversaw more than 550
• individuals, ensuring the seamless implementation of initiatives across India. My focus was on
• driving national expansion in the mobile repair category through data-driven strategies, which resulted in substantial revenue growth and cost reductions. I directed cross-functional teams to implement process improvements, achieving notable enhancements in order completion rates and testing accuracy. Additionally, I developed a reverse logistics strategy that streamlined supply chain
• operations and reduced costs significantly.
• Achievements: My key achievements include driving a ₹2 Crore monthly revenue growth and a 20%
• cost reduction in the mobile repair category. I successfully implemented a reverse logistics strategy
• that reduced monthly costs by ₹17.5 Lakhs and cut turnaround time from 6 days to 2.25 days,
• increasing margins by 2%. I also collaborated with Amazon Pay to enhance customer affordability,
• resulting in a 10% increase in retail sales. My role involved developing comprehensive business
• strategies aligned with organizational goals, streamlining operations, and building strong
• relationships with stakeholders to ensure successful project outcomes.

Sep 2020 – Jun 2021 · 9 mos · Rewari, Haryana, India

• Ran online Supermarket business in Rewari city with a minimum cost of 9000 INR with managing all organizational Operations, Policies, Marketing, Strategic alliance and objectives to maximize sales and growth.
• Aligned vendor for providing products on a discount basis with service to the customer (Delivery)
• Implemented strategy for growth and market penetration.
• Created content for marketing and handled all digital platforms. (Link would be provided for ref.)
• Analyze complex scenarios and use creative problem-solving to turn challenges into profitable opportunities.

Jun 2018 – Aug 2020 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

• Description: As a Project Team Lead at Uber, I managed a team of 19 consultants overseeing driver
• operations and customer support. I streamlined workflows to improve efficiency and service quality
• across the Delhi NCR region. I launched the Uber Sahara (Remote Support) project, which optimized
• team resources and reduced customer support ticket costs by 30%. Additionally, I executed the
• UberEats promotion campaign, enhancing customer engagement and reducing churn. My leadership in the UberCare initiative enrolled 10,000 customers within the first quarter, significantly improving customer retention.
• Achievements: I successfully established the Virtual Kiosk project, which improved customer service
• operations with 1,700 weekly interactions. I also planned and implemented the Uber Bhavishya
• initiative, which boosted female active customers by 275% within two months in the Delhi NCR
• market. My efforts contributed to enhancing overall service quality and operational efficiency.

Jun 2016 – May 2017 · 11 mos · Gurugram, Haryana, India

• Description: In my role as a Business Analyst, I conducted detailed market analyses of MSMEs and
• drafted strategic business proposals that led to the successful launch of a mineral water brand. I also
• executed the installation of GPS tracking systems in E-Rickshaws, enhancing operational efficiency
• and driving business growth in partnership with PNB Bank.
• Achievements: My strategic insights led to securing 500 orders within the first 10 days of launching
• the mineral water brand, showcasing my ability to drive business success through data-driven
• decision-making.

Jun 2015 – Jul 2015 · 1 mo · Gurugram, Haryana, India

• Responsible for increase productivity and reduce defects and for the same I have Implemented Pareto analysis and Cause-effect diagram for minimization of defect on Honda subframe manufacturing to increase productivity:
• Increased the productivity 73% to 98% for Honda subframe manufacturing line by reducing the
• defects during production.