Sep 2023 – Apr 2025 · 1 yr 7 mos · Pune, Maharashtra, India · On-site

• Metta Social is a tech-for-good company where we provide solutions for CSR, employee engagement & volunteering and Impact Measurement & Management through various platforms, services, and consultations.
• Revenue Generation & Sales Management: Drive SaaS product sales focused on CSR, employee engagement, and payroll giving, achieving revenue targets with top corporates.
• End-to-End Sales Ownership: Oversee the full sales cycle, from lead generation to deal closure, ensuring seamless execution.
• Team Leadership: Manage a team, aligning efforts to meet organizational objectives.
• Strategic Collaboration: Partner with senior leadership to refine sales strategies and design impactful outreach campaigns.
• Market Insights & Client Engagement: Leverage CSR trends to optimize strategies and secure partnerships with brands like Tufropes, ModelN, Rockwell etc.
• High-Impact Results: Achieved significant revenue growth by acquiring CSR funds in the first year and crafting tailored pitches for high-value deals.

Mar 2016 – Aug 2023 · 7 yrs 5 mos · Pune, Maharashtra, India · On-site

• CARE has been working in India for over 73 years, focusing on alleviating poverty and social injustice. We do this through well-planned and comprehensive programs in health, education, livelihoods, and disaster preparedness and response.
• Achieved 200% net profit in FY 2016-17, 860% in FY 2018-19, and 385% in FY 2021-22 by implementing innovative individual giving strategies like telemarketing, digital campaigns, donor retention programs, and small corporate initiatives.
• Delivered 25% growth in Monthly Giving Programs (MGP) and 195% growth in one-time donations through strategic donor acquisition and retention efforts.
• Managed a team of 4 ACH, 8 Team Leaders, 3 Business Development Coordinators, 4 HR/Admin Executives, 8 Field Executives, and 84 Fundraiser Executives across Pune, Mumbai, Bangalore, and Hyderabad. Coordinated training and operational efficiency across locations.
• Responsible for managing a team of fundraisers working on donor acquisition and retentions- in Tele calling, Face to Face, Payroll giving, Small Corporates, Crowd Funding, and event-based activities.
• Spearheaded a startup initiative by setting up a new team, organizational culture, infrastructure, and training within three months, achieving positive revenue within six months.
• Reduced organizational costs by 43%, optimized operations by downsizing staff from 110+ to 40, and doubled income by 100%.
• Led donor acquisition and retention strategies across cities, monitoring progress toward monthly and annual targets.
• Strengthened relationships with key donors, enhanced donor engagement using databases, and improved retention through project updates, newsletters, certificates, and timely communication.

Jul 2015 – Mar 2016 · 8 mos · Jaipur Area, India · On-site

• I was switched to Blinkit (Grofers India Pvt Ltd) on July 2015. Grofers is a new startup in hyper local (e-commerce).
• Managed operations for Grofers in Jaipur, overseeing a team of 251 individuals (SM, ASM, FM, CRM & Associates).
• Strategized manpower allocation based on order volume and delivery requirements.
• Verified and approved salary data for delivery associates, ensuring compliance.
• Developed performance metrics to track and improve operational efficiency.
• Conducted audits to rectify cash tracking discrepancies and ensure financial integrity.
• Implemented targeted marketing strategies and monitored performance metrics for improvement.
• Streamlined order processing and minimized delivery costs within stringent timelines.
• Focused on team motivation, retention, and career growth to drive organizational success.

May 2014 – Jun 2015 · 1 yr 1 mo · Gurgaon, India · On-site

• I was promoted as a Team Manager in June 2014, considering my over performance, and was given a new portfolio of Punjab National Bank Met Life.
• Achieved 110% + targets in FY 2015.
• I managed a team of 35 Tele Callers, QA, Trainer and other support functions.
• Core responsibility was to encourage, enhance & maintain PNBML’s presence in the country with various Tele Campaigns.
• Manage all client SLA’s defined by the client.
• Upsell Life Insurance plans to existing customers of PNBML by generating appointments and coordinating with filed support for efficient closures.
• Maintained ZERO attrition for 1 year and was recognized by the company GM.
• Ensured 100% client satisfaction by 100% target achievement, Client Management, Time and People management.
• Created a benchmark by over achieving targets for JFM (Jan, Feb & Mar) by 151%.

Jan 2012 – Apr 2014 · 2 yrs 3 mos · Gurgaon, India · On-site

• I started my career with SGS (Serco Global Services) in Apollo Munich process as a Health Counselor on January 2012.
• Achieved 200% + target in FY 2013 & FY 2014 and qualified trips to Singapore & Dubai.
• My role involved receiving inbound calls and making outbound calls to counsel customers on their Health Management.
• Regions I targeted had Presence across nation.
• I always achieved my targets with best SLA’s and utmost client satisfaction.
• Was awarded with Serco Global Counselor Award twice in my tenure as a Health Counselor.
• Have won various off shore contests (Singapore & Dubai), and received incentives for winning different contests and outperforming.
• As a part of R&R was sent on company paid trip to Dubai and was recognized by the CEO and COO of Apollo Munich.