Palak Grover

Operations Associate

Delhi, India11 yrs 5 mos experience

Key Highlights

  • Experienced in global quality management across multiple industries.
  • Proven track record in account management and customer service.
  • Skilled in quality process development and team leadership.
Stackforce AI infers this person is a Quality Management professional with extensive experience in the Hospitality and Travel sectors.

Contact

Skills

Core Skills

Quality ManagementAccount ManagementCustomer Service

Other Skills

Quality Process DevelopmentHospitality IndustryTravel AgenciesCross-functional Team LeadershipManagementQuality AuditingPeople ManagementQuality ControlCustomer SupportCustomer Service RepresentativesPost-Sales SupportProduct QualityCustomer SatisfactionGlobal Client ManagementCommunication

Experience

11 yrs 5 mos
Total Experience
2 yrs 3 mos
Average Tenure
2 yrs 2 mos
Current Experience

Tata consultancy services

Global Quality Manager and assistant manager

Mar 2024Present · 2 yrs 2 mos · Noida, Uttar Pradesh, India

Account ManagementQuality Process DevelopmentQuality Management

Tata consultancy services pvt ltd

Business process lead

Jul 2021Feb 2024 · 2 yrs 7 mos · India · Remote

Account ManagementQuality Process DevelopmentQuality Management

Airbnb

Customer Service Associate

May 2019Jun 2021 · 2 yrs 1 mo · India · Remote

Account ManagementQuality Process DevelopmentCustomer Service

American express

Customer Care Professional

Nov 2016Mar 2019 · 2 yrs 4 mos · India · Remote

Account ManagementQuality Process DevelopmentCustomer Service

Intelenet global services private ltd.

Travel Consultant

Aug 2014Nov 2016 · 2 yrs 3 mos · India · Remote

Account ManagementQuality Management

Education

Indira Gandhi National Open University

English honors — Communication and Media Studies

Jan 2015Sep 2018

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