Joseph Deak

Founder

Los Angeles, California, United States15 yrs 7 mos experience

Highly Stable

Key Highlights

Proven track record in healthcare operations leadership.
Expertise in Risk Adjustment and Quality STAR Programs.
Strong ability to drive operational excellence and compliance.

Stackforce AI infers this person is a Healthcare Operations Leader with expertise in Risk Adjustment and SaaS product management.

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Skills

Core Skills

Customer SuccessOperational ExcellenceProgram Management

Other Skills

Account ManagementAccount Management SkillsAnalytical SkillsConfiguration ManagementConfluenceCustomer Relationship Management (CRM)Customer ServiceData AnalysisEmployee RelationsEmployee TrainingHCC CodingICD-10 CodingJiraMicrosoft AzureOperating Budgets

About

With an established track record as a dynamic healthcare operations leader and Customer Success Manager, I bring a wealth of specialized expertise in Risk Adjustment (HCC), Quality STAR Programs, and value-based care models—including ACOs, MSOs, and IPAs. My experience spans managing high-impact teams, fostering productive provider and payor relationships, and driving operational excellence through advanced data analysis and SaaS product management. I am adept at navigating regulatory compliance, spearheading cross-functional initiatives, and delivering measurable improvements in health outcomes and organizational performance. Recognized for my strategic vision, adaptability, and collaborative approach, I consistently deliver results by leveraging critical thinking, stakeholder engagement, and a strong commitment to customer-focused innovation. My proven ability to lead complex projects, implement continuous process improvements, and enhance clinical and operational workflows positions me as a highly qualified candidate for leadership roles within the healthcare sector.

Experience

Eximius outcomes & solutions llc

Founder & CEO

Dec 2025 – Present · 3 mos · Long Beach, California, United States · Remote

Agilon health

Customer Success Manager

Oct 2017 – Sep 2025 · 7 yrs 11 mos · Remote

Led strategic initiatives across Risk Adjustment (HCC) and Quality STAR Programs, driving measurable improvements in performance metrics and compliance.
Directed operational processes within ACO, MSO, and IPA models.
Maintained and established strong provider and health plan payor relationships, ensuring collaboration, network performance, and regulatory adherence.
Applied advanced data analysis and critical thinking to identify trends, improve risk scoring accuracy, and support quality improvement initiatives.
Spearheaded SaaS product management strategies to enhance customer health metric tracking, adoption, and engagement across clinical platforms.
Delivered effective cross-functional leadership by fostering collaboration across clinical, technical, and executive teams to drive business goals.
Ensured regulatory submission accuracy by mitigating risk and strengthening organizational compliance and audit readiness.
Leveraged emotional intelligence and strong communication to influence stakeholders, build consensus, and manage high-impact projects.
Championed operational excellence through continuous process improvement, performance monitoring, and strategic resource allocation.

Risk Adjustment (HCC)Quality STAR ProgramsData AnalysisSaaS Product ManagementStakeholder EngagementCustomer Success+1

Molina healthcare

Program Manager

May 2014 – Sep 2017 · 3 yrs 4 mos · United States · On-site

Lead project management initiatives to oversee and coordinate various interrelated projects to ensure they align with the organization’s strategic objectives.
Developed long-term goals and strategies for programs, ensuring they meet business needs and improve efficiency.
Maintained regular communication with stakeholders, providing updates on program progress and addressing any issues that arise. Identified potential risks and developed contingency plans to mitigate them, ensuring program success.
Provided new employment orientation to all newly employed Field Nurse Practitioners
Assisted Engineering Team with creating and evaluating an ICD10 Coding application that providers can use on a mobile device.
Provided onboarding and orientation to newly hired Field Nurse Practitioners, supporting a smooth transition into clinical and operational workflows.
Supported over 60 Field Nurse Practitioners with day-to-day operational needs, including policy and procedure clarification, supply chain coordination, and IT troubleshooting.
Collaborated with the Engineering team to develop and evaluate an ICD-10 coding application for mobile use, enhancing provider coding accuracy and workflow efficiency.
Designed and delivered educational resources, including HCC and Quality Measure (QM) presentations and annual provider pocket guides, to support accurate coding and documentation practices.