Himanshu Karakoti

Operations Associate

Delhi, India8 yrs experience

Key Highlights

Proficient in customer engagement and issue resolution.
Strong background in operations management and benefits administration.
Skilled in coordinating cross-functional teams for effective solutions.

Stackforce AI infers this person is a Customer Operations Specialist with expertise in social media engagement and benefits administration.

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Skills

Core Skills

Operations ManagementCustomer EngagementBenefits Administration

Other Skills

Back-end Operationseffective commTime ManagementProject PlanningMindfulnessBusiness OperationsFlexible ApproachQuality AssuranceTeam Player

Experience

8 yrs

Total Experience

1 yr 7 mos

Average Tenure

Current Experience

Paytm payments bank

Senior Social Media Executive || ORM

Dec 2023 – Nov 2025 · 1 yr 11 mos · Noida, Uttar Pradesh, India · Hybrid

>> Customer Engagement: Engage with the audience in a timely and professional manner, addressing their inquiries, feedback,
and concerns effectively.
>> Issue Resolution: Identify and resolve customer complaints or issues raised on social media platforms promptly. This might
involve collaborating with other departments within the company to address complex problems.
>> Crisis Management: Handle crises or negative situations that may arise on social media platforms diplomatically and
efficiently. Develop strategies to mitigate any potential damage to the company's reputation.
>> Monitoring Platforms: Regularly monitor all company social media channels to promptly respond to queries, comments, and
messages to users or customers.
>> Co-coordinating with cross-functional teams like Product/Tech/Ops for timely follow up and resolution.
>> Highlighting Customer noise and providing end to end resolution to the users.
>> Working on CRM tool (Freshdesk & Sprinklr) as admin, helping with integration and training for the new users.
>> Collaborating with business, tech, ops and other stakeholders to resolve application UI, API issue with the help of data

Back-end Operationseffective commOperations ManagementCustomer Engagement

Wipro

Benefits Operations Administrator

Dec 2021 – Dec 2023 · 2 yrs · Noida

Responsible for directing and planning the day to day operations related to Retirement benefits plans.
Document and maintain administrative procedures for assigned benefits processes.
Coordinate daily benefits processing. Handle enrollments, Retirements, terminations, ongoing work, beneficiaries, disability, rollovers, QDROs, Manual calculations and compliance testing.
Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.

effective commTime ManagementOperations ManagementBenefits Administration

Paytm payments bank

Operational Specialist

May 2019 – Nov 2021 · 2 yrs 6 mos · Noida, Uttar Pradesh, India

Attend the queries, complaints, and requests across the company’s social media platforms.
Raise issues to the concerned teams and follow up for resolutions.
Accurately document all customer issues via emails, and customer support tools, adhere to the process, and follow up timely.