Shilpa Soni

Operations Associate

India16 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

16+ years of HR experience across multiple sectors.
Expert in managing full employee life cycle.
Proven track record in enhancing employee experience.

Stackforce AI infers this person is a seasoned HR professional with expertise in HR operations and employee experience across various sectors.

Contact

Skills

Core Skills

Hr OperationsEmployee ExperienceStrategic HrTalent ManagementHr TransformationTalent AcquisitionEmployee Engagement

Other Skills

HR Service DeliveryEmployee Life Cycle ManagementWorkday TransactionsExperience ManagementPeople ManagementOnboarding ProcessComplianceStakeholder ExperienceWorkday ImplementationOnboardingOffboardingHR AuditsRecruitmentBusiness PartneringAttrition Management

About

As a seasoned HR professional with rich 16+ years tenure across the Technology, Telecom ,Banking and BPO sectors, I bring a wealth of expertise in HR hands-on, high-impact roles blending operational delivery with strategic leadership. Experience underpinned by an enthusiastic, positive, and human-centric approach that prioritizes collaboration and empathy to enhance Employee Experience and building a cohesive HR function I am adept at managing the full spectrum of employee life cycle, ensuring meticulous attention to Local Compliance, global employee data, records, people process & programs.

Experience

16 yrs 3 mos

Total Experience

3 yrs 3 mos

Average Tenure

Current Experience

Airbnb

Global Talent Operations

Dec 2021 – Jan 2024 · 2 yrs 1 mo · Gurugram, Haryana, India · Remote

Launched India HR Service desk to deliver high quality employee life cycle workday transactions & Tier I & II employee queries resolution with initial coverage of 1400
Later, expanded coverage supporting EMEA, APAC & NAM regions within globally defined service level agreements

HR Service DeliveryEmployee Life Cycle ManagementWorkday TransactionsHR OperationsEmployee Experience

Nokia

4 roles

Head of HR Operations and Support - India

Nov 2020 – Sep 2021 · 10 mos

As Head of HR Operations for India, leading a team of HR professionals accountable for execution excellence of all HR processes for the region. Oversee all aspects of HR operations including HR employment, experience management and e2e lifecycle management. Advise and influence HR teams as well as business partners on HR implications for business strategies and all aspects of people management and leadership role.

HR OperationsExperience ManagementPeople ManagementStrategic HR

Global Concept Owner - Nokia Onboarding Program(0- 90 days)

Promoted

Jun 2020 – Sep 2021 · 1 yr 3 mos

Working closely with global HR stakeholders to develop compliance, standardization, and effectiveness in new hire onboarding process
Workday Implementation enhancing stakeholder experience as well as building process efficiencies worldwide
Coordinating with HR workstream leaders to continue building organizational capability and facilitating stronger talent attraction and retention through 0-90 days culture immersion programs
Consciously striving to build networks of support for constant change facilitation with the changing business needs
Developing Nokia wide New Hire integration programs under “3-I Concept” Introduction-Integration-Immersion
Conceptualizing and facilitating Buddy pool concept for Millennials’ Integration project
Leading special HR projects to achieve desired outcomes
Acting as catalyst in the journey of building strong Employer Value Nokia Branding Interventions for Early career programs
New Hire Social Integration programs focused towards building stronger Nokia brand at Social Media platforms

Onboarding ProcessComplianceStakeholder ExperienceTalent ManagementHR Transformation

Onboarding Manager- India Middle East & Africa (IMEA) region

May 2017 – Oct 2020 · 3 yrs 5 mos

HR Operations Expert

Aug 2011 – May 2017 · 5 yrs 9 mos

Citi

Assistant Manager Human Resources

Jan 2009 – Jul 2011 · 2 yrs 6 mos · Gurugram, Haryana, India

Setting up centralized onboarding and Offboarding delivery Centre for HR Shared services organization – India region. Prime focus was on process efficiencies through automation and simplification initiatives. Handled day to day HR operational activities for complete employee life cycle management. Experience in handling HR Audits, Vendor management focusing on simplifying Operations and Payroll working. Consulting with HR IT teams to constantly improve HR platforms developed for employees. Managing headcount requirements through talent acquisition practices for Citiphones India business. Lead process benchmarking programs for APAC region

OnboardingOffboardingHR AuditsHR Operations

Bptp ltd.

Senior Executive Human Resources

May 2008 – Nov 2008 · 6 mos · Delhi, India

Responsible for talent acquisition and business partnering for group businesses. Handling of e2e recruitment of entire teams upto mid-management level for turnkey projects

Talent AcquisitionRecruitmentBusiness Partnering

Vertex customer services

Senior Executive Human Resources

Apr 2007 – May 2008 · 1 yr 1 mo

Responsible for HR business partnering support for multiple processes within the BPO division. HR Lead for a business vertical with employee base of 400 in India. Effectively lead special projects on implementation of pan India attrition management and redeployment strategies across business verticals. As a follow up and continuity of special project, devised early warning mechanisms to anticipate attrition volumes and creating proactive measures for ensuring better control through employee engagement initiatives

Attrition ManagementEmployee Engagement