Manisha M.

Operations Associate

Delhi, India4 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 43% reduction in customer complaints
  • Consistently achieved 95% success rate
  • Improved sales by 10% with fewer queries
Stackforce AI infers this person is a Customer Service professional with a strong focus on client satisfaction and sales improvement.

Contact

Skills

Core Skills

Customer ServiceSalesComplaint Management

Other Skills

EnglishChatMicrosoft ExcelMicrosoft OfficeOnline SupportCommunicationOutbound SalesInbound Lead GenerationAnalytical SkillsProblem Solving

About

With expertise in front-line customer service exceeding a year, I am an ideal candidate for this position. My dedication to excellent service has allowed me to consistently go above and beyond for my clients. I was presented with an award for excellent customer handling, selected out of a pool of over 50 colleagues. Further key successes in recent years include: -- Contributed to a 43% reduction in customer complaints by providing excellent customer service -- Always achieved the given target with 95% success -- Improved sales by 10% while reducing the warranty related queries I like to relax by watching movies or play video games on my computer, when I am having a day off. Looking forward for some amazing opportunities and grow in the field of customer support. Please feel free to get in touch with me if you would like to know more about me. Thankyou

Experience

4 yrs 11 mos
Total Experience
2 yrs 5 mos
Average Tenure
4 yrs 7 mos
Current Experience

Ifb appliances

Customer Service Associate

Oct 2021Present · 4 yrs 7 mos · Delhi, India

  • Provide customer support in the voice and chat process
  • Helping customers regarding their orders
  • Assurance of quality and warranty-related issues.
  • Quick resolution of queries and high customer satisfaction rates
SalesEnglishCustomer Service

Zomato

Customer Service Associate

Nov 2020Mar 2021 · 4 mos · Delhi, India

  • Assisted customers over email, Click-to-chat, and phone
  • Assisted customers with placing orders and queries regarding the order
  • Made order adjustments on discounts, refunds, and returns
  • Received excellent customer satisfaction score for assisting them
EnglishComplaint ManagementCustomer Service

Education

Delhi University

Bachelor's degree — Humanities/Humanistic Studies

Jul 2015Jan 2021

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