Manisha M. — Operations Associate
With expertise in front-line customer service exceeding a year, I am an ideal candidate for this position. My dedication to excellent service has allowed me to consistently go above and beyond for my clients. I was presented with an award for excellent customer handling, selected out of a pool of over 50 colleagues. Further key successes in recent years include: -- Contributed to a 43% reduction in customer complaints by providing excellent customer service -- Always achieved the given target with 95% success -- Improved sales by 10% while reducing the warranty related queries I like to relax by watching movies or play video games on my computer, when I am having a day off. Looking forward for some amazing opportunities and grow in the field of customer support. Please feel free to get in touch with me if you would like to know more about me. Thankyou
Stackforce AI infers this person is a Customer Service professional with a strong focus on client satisfaction and sales improvement.
Location: Delhi, India
Experience: 4 yrs 11 mos
Skills
- Customer Service
- Sales
- Complaint Management
Career Highlights
- 43% reduction in customer complaints
- Consistently achieved 95% success rate
- Improved sales by 10% with fewer queries
Work Experience
IFB Appliances
Customer Service Associate (4 yrs 7 mos)
Zomato
Customer Service Associate (4 mos)
Education
Bachelor's degree at Delhi University