Gaurav Singh

Business Development Manager

New Delhi, Delhi, India5 yrs 3 mos experience

Key Highlights

Proven track record in revenue growth and client management.
Expert in market analysis and strategic planning.
Skilled in building long-term customer relationships.

Stackforce AI infers this person is a Fintech and SaaS professional with strong expertise in client management and revenue growth.

Contact

Skills

Core Skills

ManagementCustomer Service

Other Skills

Loan ManagementTeam LeadershipMarket ResearchCustomer EducationPayment SolutionsClient Relationship ManagementCross-SellingMarket AnalysisRevenue GrowthAccount ManagementMarketing StrategyPerformance AnalysisStrategyRevenue & Profit GrowthCompetitive Analysis

About

A competent professional with 6 years of work experience in sales & marketing,Closing business deals Team handling and maintaining extensive knowledge of current market conditions.Building long term relationship with new and existing customers vast experience in branding and introducing new products.Understanding of business sense and strategies to promote new products.and interact with new clients in order to develop sustained business for the organisation.

Experience

5 yrs 3 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Bharatpe

Deputy Manager

Jun 2019 – Feb 2021 · 1 yr 8 mos

Took care of organised loan segment for the city.Involved in end to end process from rolling out team targets to initiating loan
process and approval required,Working closely with central team and risk team.Made sure the M.O.M numbers are met.
Single point of contact for the team for resolving various issues and challenges. Providing Single QR code based payment solution to the merchants.Educating merchant on UPI Payments along with on-boarding and servicing Key Accounts across the city.
Made sure there is a steady growth in terms of transaction numbers.Thoroughly
running through the competitors scheme after in depth market research. Up-selling add on products like Loyalty program and E.D.C machines to existing as well as newly on-boarded merchants.
Worked on micro market as well to explore the prospect and penetrate into various categories.

Loan ManagementTeam LeadershipMarket ResearchCustomer EducationPayment SolutionsManagement+1

Times internet

Client Servicing Manager

Jun 2017 – May 2019 · 1 yr 11 mos · Bengaluru, Karnataka, India

Cross-selling in-app products & Up-selling B2B and B2C SaaS solution products for end-to-end efficiency.
Managing relationships with restaurant stakeholders through regular meetings, telephonic and e-mail communication Representing clients at various
ATL/BTL activities
Collaborating with sales support, tech, finance, content and marketing teams to ensure 100% client satisfaction Using data, social listening and research results to understand the market and suggest strategic business solutions from the suite of products offered by Dineout.
Discussing restaurant performance metrics and consulting on improving footfall using problem-solving analytics. Market research
and analyzing potential customers to understand their business requirements and pitch tailor made services. Managed over 100 accounts.
Responsible for Increasing the Revenue Growth on the Dineout platform by 20% - 30% for each of the accounts and ensuring that they remain consistent in the same. Achieving quarterly targets and maintaining balance in terms of new acquisition and renewal of existing accounts along with Print Ad targets in Times Of India.

Client Relationship ManagementCross-SellingMarket AnalysisRevenue GrowthCustomer ServiceManagement

Zomato

Client Associate

Jun 2015 – Feb 2017 · 1 yr 8 mos · Bengaluru, Karnataka, India

Worked closely with marketing and finance team.Manged over 80+ accounts in South Bangalore helped them grow by increasing
order volume and online presence.
Assisted merchants in improving service quality by relaying feedback and escalating performance issue and sending monthly
invoice and performance reports.
Part of the core online orders team for zomato.
Successfully launched zomato logistics in assigned territory. On-boarded new merchants on zomato platform and helped them with various strategy and trending offers to support steady
growth of the business.

Account ManagementMarketing StrategyPerformance AnalysisManagement