chanakya kotha — Operations Associate

Operations Manager | Process Improvement | Team Leadership | Actively Seeking Customer Experience & Service Delivery Leadership Roles | Available Immediately Open to opportunities across India | Open to Hybrid/Remote Transforming Operations into Competitive Advantages | 9+ Years Driving Customer Experience Excellence & Operational Performance I don't just manage operations—I transform them. With nearly a decade of progressive leadership across Microsoft, iBASIS, Apple, and Amazon, I've consistently delivered results that matter: 28% CSAT improvements, 31% FCR increases, and 40% reductions in escalations. What I Bring to Your Organization: 🎯 Customer Experience Leadership – Expert in elevating NPS, CSAT, and service quality through data-driven strategies and team empowerment. I've led cross-functional teams to consistently exceed satisfaction benchmarks while maintaining operational efficiency. 📊 Data-Driven Decision Making – Proficient in Power BI, Kusto, and Dynamics 365, I transform raw data into actionable insights that drive strategic improvements and measurable business impact. 👥 High-Performance Team Building – Proven ability to mentor managers and technical teams through structured development programs (IDPs), resulting in 30% YoY productivity increases and strengthened leadership pipelines. ⚙️ Process Innovation & Automation – Delivered 20-25% operational efficiency gains through intelligent process redesign, automation implementation, and continuous improvement methodologies. 🔧 Technology Integration – Successfully deployed AI-driven diagnostics, streamlined ticket routing systems, and real-time feedback analytics to enhance service delivery and reduce resolution times. Recent Impact at Microsoft: Boosted customer satisfaction from 78% to 93% within 18 months Enhanced First Call Resolution by 31% through technology optimization Achieved 10% cost optimization while improving service quality Reduced escalations by 40% using predictive analytics My Leadership Philosophy: I believe exceptional operations stem from empowered teams, simplified processes, and relentless focus on the customer. I create environments where people thrive, systems scale, and customers become advocates. Currently Seeking: Operations Manager | Customer Experience Director | Service Delivery Manager | Technical Support Manager roles where I can drive transformation, build winning teams, and deliver measurable business results. Let's connect if you're looking for a leader who combines strategic vision with hands-on execution to deliver operational excellence.

Stackforce AI infers this person is a Customer Experience and Operations Management expert with a strong focus on data-driven strategies.

Location: Hyderabad, Telangana, India

Experience: 10 yrs 5 mos