Sep 2016 – Mar 2020 · 3 yrs 6 mos · Gurgaon, India

• Leading the Trains division in GO-MMT.
• Driving the product and growth for the vertical and
• Designing specific use cases and developing business models and technology products on top of them for the next 100 million Indian users.
• Created, planned and executed the following
• Overall growth:
• Scaled the total transactions of trains to 15k within 2 years of launch.
• To acquire next 100 million:
• Acquiring over 5k+ new paying users/day into Goibibo ecosystem.
• New innovative/OTA first features in train ticket bookings like:
• Retry your IRCTC booking
• Book now pay on confirmation
• Built voice-tech, NLP and AI solutions in smaller use cases
• To reduce costs:
• Completely automated post booking flow to reduce the customer support costs by $300k/year.
• Zero customer calls and complete movement to an AI chatbot solution with no drop in NPS.

Mar 2016 – Aug 2016 · 5 mos · Noida

• Worked on creating a parallel booking system to current Legacy IRCTC structure from scratch, involved in:
• Market Research
• Identifying user group and current behaviour
• Setting up supply side
• Creating technical requirement framework and user story.
• Creating seller side stories and enabling them.

May 2015 – Mar 2020 · 4 yrs 10 mos · New Delhi, Delhi, India

• Currently running service in Delhi-NCR
• We have served over 5000+ customers and have a repeat order % of 75%.
• Revenues over 5 lakh/month on peak.
• Operationally profitable and also found an exit via a merger with an offline Laundry chain.

Oct 2014 – Nov 2015 · 1 yr 1 mo · Kolkata

• I worked with this new Enactus team, and we have just one aim, to disrupt the current norm of social startups, with our new, fun and money making small business. We launched two sustainable business.
• Meal kit delivery startup.
• Homemade Earth pots business

Aug 2014 – May 2015 · 9 mos · Noida Area, India

• I managed the following projects end to end in the Paytm wallet ecosystem:
• Native app auto-debit payments for merchants like UBER and ZOMATO.
• QA, Flows and release of Paytm wallet app on both IOS and Android.
• Managing the features like Transfer to bank and Peer to Peer transfer on website and also the new feature implementation.
• User communication and joint marketing efforts for Paytm wallet.

Jul 2013 – Jul 2014 · 1 yr · Vellore Area, India

• I was the person who brought this huge student organisation to Vellore institute of technology, and we began with a project trofi, that won a Walmart Enactus grant for women empowerment. It is a net positive business and the team is 40 member strong. Our business advisory board includes some very senior and experienced people like our chancellor Dr. G. vishwanathan. I am the president of the club, the business plan for trofi and the further arrangement of other aspects was done by the team under my leadership and now we have built trofi as a fashion brand to reckon with in VIT.It is now a strong revenue earning, fast growing startup out of vellore and has been featured in local newspapers and national newspapers like THE INDIAN EXPRESS. We have received widespread praise with many business leaders like Richard rekhy(CEO KPMG) and Kiran mazumdar Shaw(CEO BIOCON) singling us out for praise.

May 2013 – Jul 2013 · 2 mos · New Delhi Area, India

• I worked with a set up of highly motivated and excellent entrepreneurs. Helped and learned website coding and wordpress but also the intricacies of startup world and business decision making. Helped company in deciding its marketing outreach and also in selection of various vendors for its online presence and comunications. I also assisted the CEO in many of business consulting sessions he did as a partner for many VC communities. I also analysed over 100 startups for a NASSCOM initiative.

Jul 2012 – Jun 2014 · 1 yr 11 mos · Vellore Area, India

• Team Leader for the solar thermoelectric project. Did the financial viability analysis and modelling

May 2012 – Jul 2012 · 2 mos

• I learnt and worked at the bottom of the chain of command.I learnt about rail engines, their overhauling, maintenance, It made me more aware of not just the machines but the true hardwork and passion that keepa these beasts on track. Loved getting all greased by the end of the day to recieve tea with the workers

Dec 2011 – Jan 2012 · 1 mo · New Delhi Area, India

• Manufacturing intern