Ankita Chakrabarty

Customer Success Manager

Bengaluru, Karnataka, India9 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven track record in customer success management.
Expertise in managing customer renewals and satisfaction.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessProject ManagementCustomer SupportTender ManagementTeam LeadershipClient Management

Other Skills

Product PromotionIT EscalationCustomer LoyaltyNew Product RolloutProblem SolvingCustomer Satisfaction (CSAT)Analytical SkillsCustomer EngagementRenewalsTender SubmissionsGovernment RelationsTeam ManagementCross-functional Team LeadershipProduct AdoptionClientSuccess

Experience

9 yrs 1 mo

Total Experience

1 yr 6 mos

Average Tenure

3 yrs

Current Experience

Jio platforms limited (jpl)

Customer Success Manager(SaaS)

May 2023 – Present · 3 yrs · Bengaluru, Karnataka, India · On-site

Customer SupportProduct PromotionIT EscalationCustomer LoyaltyNew Product RolloutProblem Solving+6

Donatekart

Customer Support Manager

Mar 2021 – Apr 2023 · 2 yrs 1 mo · Hyderabad, Telangana, India · Remote

Customer SupportProduct PromotionIT EscalationCustomer LoyaltyNew Product RolloutProblem Solving+2

Tonbo imaging

Operations

Oct 2019 – Jul 2020 · 9 mos · Bengaluru 560067, Karnataka

Customer SupportTender SubmissionsTender ManagementGovernment Relations

Airbnb

Operations

Nov 2018 – Sep 2019 · 10 mos · Gurgaon, India

Case Manager

Customer SupportProblem SolvingTeam ManagementTeam LeadershipCross-functional Team Leadership

British airways

Service Advisor

Feb 2018 – Oct 2018 · 8 mos · Gurgaon, Haryana, India

Customer SupportProduct PromotionCustomer LoyaltyNew Product RolloutProblem SolvingCustomer Satisfaction (CSAT)+1

Techjockey

Consultant

Apr 2016 – Jan 2018 · 1 yr 9 mos · Gurgaon, India

Client management and people management experience
Hand on various analytical tools like tableau, Google analytics and Ms Excel
Client life cycle management
Grievance redressal
Onboarding vendor

Customer SupportProduct PromotionIT EscalationCustomer LoyaltyNew Product RolloutClient Management

Education

Chhattisgarh Swami Vivekanand Technical University, Bhilai

Bachelor of Engineering - BE — Electrical and Electronics Engineering

Stackforce found 100+ more professionals with Customer Success & Project Management

Explore similar profiles based on matching skills and experience

Fairuz Irtefa

Head of Models

at Cloudflare

Pittsburgh, United States13 yrs exp

Product ManagementEntrepreneurshipProduct Strategy

Devaang Agarwalla

Co-Founder

at MyNaksh

Bengaluru, India9 yrs 7 mos exp

Corporate StrategyLegalOperations ManagementProgram ManagementProject Management

Inés España

Principal Customer Marketing Manager

at Bloomreach

Barcelona, Spain19 yrs 5 mos exp

Customer MarketingDigital StrategyContent MarketingCustomer AdvocacyMarketing Strategy

Priya H

Customer Support Specialist-Global

at Velocity Global

Bengaluru, India8 yrs 2 mos exp

Eli Weiss

VP Advocacy

at Yotpo

Highland Park, United States11 yrs 10 mos exp

Customer ExperienceCustomer RetentionRetentionOperations ManagementEntrepreneurship

Akshat Bhattacharjee

Senior Regional Operations Manager

at Uber

Gurugram, India7 yrs 3 mos exp

Program ManagementCustomer ExperienceCustomer RetentionData AnalysisProduct Analytics

Dmitry Chistov

Founder & CEO

at Amadora.ai

Lisbon, Portugal15 yrs 3 mos exp

Search Engine Optimization (SEO)Artificial Intelligence (AI)Digital MarketingSaaS

Nafia M F

Operations Assistant

at Doo Group

Coimbatore, India7 yrs exp

Customer Service