Jan 2023 – Jan 2024 · 1 yr · Singapore · Hybrid

• Hiring for Cloud Ops + AI team - Data Centre (tech and non-tech), Software Engineering and Technical Program Management experts in ASEAN and ANZ markets!

Jan 2023 – Jan 2023 · 0 mo · Singapore · Hybrid

• Left early for caregiving
• In-charge of overall tech hiring (design, engineering, product and QA) at Aspire and managed a team of 2.
• First foray into leading a team!

Jan 2022 – Jan 2023 · 1 yr · Singapore · Hybrid

• Discovering hidden gems in global engineering space!

Jan 2021 – Jan 2022 · 1 yr · Singapore · Hybrid

• Recruiting for the best engineering talents for Grab!
• Hiring for entry-level, mid to senior tech experts and leaders. Roles include Software Engineers, Data Engineers, Engineering Mangers (full-stack, frontend, backend, iOS, Android, QA, Test, Product Managers) in APAC (including Greater China Region + Taiwan)

Jan 2020 – Jan 2021 · 1 yr · Singapore · Hybrid

• In-employment job upgrading & job redesign within public service

Jan 2019 – Jan 2020 · 1 yr · Singapore · Hybrid

• Global hiring for software engineers and other technical roles in APAC / EMEA / US.

Jan 2018 – Jan 2019 · 1 yr · Singapore · On-site

• Regional Hiring
• ● Led all aspects of the structured internship programme, including project management, event coordination and support, for 150 summer interns to promote a holistic induction and internship experience with successful buy-in from senior management
• ● Spearheaded a curated career panel discussion for more than 50 interns by working closely with cross-functional teams to advocate early career planning and talent attraction
• ● Managed the end-to-end recruitment process for 13 technical internship portfolios (i.e., Data Science, Data Analytics, Data Engineering, Regional Operations, etc) including conducting phone screenings, administering tests, scheduling interviews with leadership team across different time zones and locations and extending offers to both local and international candidates
• ● Exceeded established placement goals in all quarters by implementing various sourcing and outreach strategies such as the use of social media networks and hired 200 technical interns and entry-level technical positions across Southeast Asia regions
• ● Oversaw the first intake of Shopee Postgraduate Program which is under the Economic Development Board-Industrial Postgraduate Program (EDB-IPP) with various universities to ensure local talent pipeline for Data Science and Engineering teams

Jan 2018 – Apr 2018 · 3 mos · Singapore

• Primary and secondary research on cost of care in various markets including Singapore and Hong Kong for regional consulting projects
• Supported regional consulting projects by gathering on statutory requirements, prevalence of mental health ailments, support and workplace initiatives available in the global and regional markets
• Interpreted, analysed and presented market and clients’ data with statutory requirements in benchmarking reports for regional clients

Jan 2018 – Jan 2018 · 0 mo · Singapore · On-site

• Identified online and offline fraud cases and performed online investigations for highly sensitive, confidential and criminal cases relating to personal injury, personal harm, property security and property damage
• Provided detailed, effective and timely conflict resolution for emergency and reactive escalated cases to minimise financial, media and legal risk to brand
• Worked with cross-functional teams such as Customer Experience and Legal team and third party provider to deliver excellent customer service to affected parties in emergency cases
• Provided tactful responses and educated Airbnb community about Airbnb Community Standards including various terms and policies
• Solicited documents and verified Host Guarantee damage claims amounting to USD 10 000
• Enhanced internal policies, processes and tools for effective and efficient conflict resolution

Sep 2017 – Dec 2017 · 3 mos · Singapore

• Liaised with various universities and hiring managers for internship opportunities and supported the selection process for Future Leaders Programmes
• Analysed and researched on other companies’ campus recruitment branding strategies and campus recruitment space
• Planned a structured internship programme for incoming interns with a consolidated recruitment timeline for Pharmaceuticals, Vaccines and Consumer Healthcare businesses

May 2017 – Jul 2017 · 2 mos · Singapore

• Supported employee engagement initiatives and onboarding activities for more than 15 Global Management Trainees based in Singapore
• Led two video creation as part of the engagement initiatives and digital content development for DFS University
• Co-led 25 summer interns in organizing two company-wide employee engagement events for 350 DFS employees
• Created collaterals for Global Learning and Talent Development to create awareness and build knowledge of the “Team of Teams” capabilities in DFS

Jan 2017 – Jan 2018 · 1 yr · Singapore

• • Oversee and administered surveys as well as interviews for a HR consulting project which is in collaboration with National Council of Social Service to gain insights on the recruitment and retention in the social service sector in Singapore under Prof Yu Kang Yang, Trevor

May 2016 – Jul 2016 · 2 mos · Singapore

• Drafted and wrote articles for weekly online employee newsletter
• Analysed and interpreted HR qualitative and quantitative data collated from employee surveys and coordinated updates for Dealer HR Community
• Developed new HR website for employees using Adobe Experience Manager
• Designed and rolled out a communication plan to stakeholders and secured support from senior leaders for the conceptualization and implementation of a new collaboration space, which included producing a video montage to show at the opening event of the space attended by more than 100 employees

Apr 2015 – Jun 2015 · 2 mos · Singapore

• Compiled statistical data for fund-raising events for auditing purposes
• Proofread The Institute of Policy Studies' (IPS) Singapore Chronicles book - "Trade Unionism in
• Singapore"
• Part of the Organising Committee for Loving Heart 10th Year Anniversary Dinner

Dec 2011 – May 2012 · 5 mos · Singapore

• Provided one-stop excellent customer support via the phone in the Mobile department
• Addressed customers’ needs and requests promptly in the areas of product and promotional information as well as problem solving