Aug 2021 – Jul 2022 · 11 mos · Amsterdam Area

• Lead Majorel’s Netflix training teams located in 4 sites across the EU and FAB region in the development and implementation of a global framework by developing EMEA L&D business strategy and roadmaps in line with interdependent business priorities, strategies, and stakeholders.
• Manage Majorel’s EMEA-wide learning change management and employee development programs across multiple workstreams and stakeholders (Netflix EMEA L&D, Majorel WFM & Quality Assurance teams). This includes launching new core training initiatives from scratch to deliver against shared objectives and key milestones per quarter.
• Design learning models, create an upskilling roadmap, evaluate and assess the effectiveness of web-based training facilitation for onboarding and upskilling of customer-facing employee pool to improve KPIs such as CRES, CSAT and lower RCR.
• Guide cross-site and functional team collaboration from ambiguity to a market ready plan by aligning Majorel’s strategic learning priorities to the broader customer success strategic priorities of the client (Netflix).
• Regularly track, and report status and progress of key KPIs ranging from speed to proficiency (STP) of new hires to measuring the impact of existing employee skill gaps on CSAT, CRES and RCR along with risk issues to client L&D Team (Netflix), service delivery managers, talent governance groups, workforce management, and operations using cloud-based Gsuite applications along with creative tools like Canva to present data in Netflix quarterly business reviews, fed by Tableau and Power BI.

Sep 2020 – Sep 2021 · 1 yr · Amsterdam, North Holland, Netherlands

Feb 2019 – Aug 2020 · 1 yr 6 mos · Amsterdam, North Holland, Netherlands · Remote

• Aligned business needs with IT solution delivery, enhancing user experience and system functionality, resulting in a 20% improvement in digital adoption metrics.
• Delivered post-implementation support and KPIs to evaluate and refine solution adoption outcomes, achieving a 25% increase in user satisfaction and new user retention for the AI-powered digital ed platform.
• Facilitated workshops and training sessions to address employee concerns, achieving increased buy-in by 40% and reducing resistance to change by 35%, leveraging insights from an AI-driven language learning product.
• Led recruitment efforts for training talent, conducted interviews, and onboarded new hires to meet start up' growth needs.

Feb 2018 – Feb 2019 · 1 yr · Greater Denver Area

• o Analyzed key challenges and trainee needs to help identify and correct training gaps, goals and direction
• o Designed, created and edited training plans, developed training modules, coordinated and administered in-person, web and computer-based trainings and workshops for progressive soft skill-building and closing skill gaps.
• o Collaborated with multiple city and statewide partners and stakeholders to establish clear objectives outlining behavioral, skills and performance goals.
• o Managed POs and invoicing for training vendors and compiled training evaluation data using Salesforce.
• o Implemented and successfully completed. the product training and development roadmap while coordinating partner trainers' calendars, events, and schedules.
• o Developed a leadership training curriculum as well as job aids, reference guides, and other strategic performance improvement tools

Sep 2017 – Feb 2018 · 5 mos · Greater Denver Area

• A day at work involved:
• Partnering with internal as well as external SME’s (subject matter experts) to design, develop and facilitate instructional courses and training materials to sustain organization’s career development programs and training in areas as: customer service skills, conflict resolution, problem solving and setting SMART goals.
• Working with employee managers' to develop specific development goals for the group and key individuals
• Assisting employee managers' in developing their employees through a structured career path (annual reviews/competency levels by planning, coordinating and tracking training offerings that fulfill development goals.)
• Determining and deploying appropriate training methods (Skype, onsite, coaching, “train the trainer”, etc.)
• Researching and implementing benchmark training and performance solutions for training rewards, recognition, practices and curricula; using innovative new methods for improving training implementation·
• Developing and maintaining relationships with strategic business partners and service vendors to coordinate multiple training initiatives together.
• Designing and creating methods and tools for collecting data and evaluating the effectiveness of professional development training and activities including preparing reports and recommendation related to curriculum improvements.
• Fostering an inclusive environment using adult learning principles and a strengths-based approach.
• Assessing training effectiveness and determining the impact of training on employee skills and KPI’s.
• Conducting follow-up with trainees at regular intervals post-training to provide support as needed and collected information and documentation about ROI (using data triangulation) in Sales Force.

Jul 2017 – Sep 2017 · 2 mos

• Efficiently analyze client information and design effective learning materials and deliverables.
• Develop measurable learning objectives, assessments, and other instructional materials including multimedia

Jun 2017 – Jul 2017 · 1 mo

Apr 2017 – Sep 2017 · 5 mos

• Served as a Writing Instructor at the Arapahoe Community College Writing Center at Littleton campus and Writing Center online, tutoring all levels of clients, including undergraduates, graduate students, faculty, and staff members
• Facilitated and supported teachers and administrators in using best practices for underserved communities’ instruction.
• Taught and tutored many remedial and basic students.
• Documented literacy-based handouts for current use in Writing Center.
• Supervised class scheduling, enrollment and student retention data services.
• Engaged and motivated students from disadvantaged backgrounds through personalized design based English language instruction.
• Worked one-on-one with students to understand roadblocks and promote participation.

Jan 2016 – Aug 2017 · 1 yr 7 mos · Littleton, CO

• Supported the instructional program with synchronous instruction
• Determined instructional design strategy; created course documents and training plans to match
• adult learner styles and needs.
• Designed training on LMS and instructional software usage.
• Chose and developed learning objectives and learning activities to achieve the curricular objectives in alignment with best practices.
• Developed and used readily accessible web-based, self-directed, instructor-led, computer-based, interactive or multi-media-based learning methods to take advantage of real-life learning opportunities to match learning objectives on a one-for-one basis.) (Web room and Canvas LMS platforms)
• Taught ESL and/or Skills Enhancement Classes (SECs) for workforce development.
• Developed and employed digital course syllabi and curricular sheets for each training group.
• Developed multimedia-based classroom material to match curricular objectives, assessment and learning goals; Track student success data.
• Generated lesson plans, learning assessments (grade tests, quizzes, oral presentations, etc.), mid-term progress and final grade reports, and other required documents within the guidelines of the IEP program.
• Maintained student progress records and measure student outcomes.
• Informed advisors when students are challenged by cross-cultural adjustment or other issues outside of the classroom; Initiate solutions.
• Worked collaboratively with other staff and faculty to provide job-search and placement training skills.
• Attended and presented eLearning solutions for classrooms at professional development conferences

Sep 2015 – Feb 2016 · 5 mos · Denver

• Responsibilities include:
• Facilitate and moderate weekly conversation activities with ESL students of different levels in a group setting.
• Teach international students about English and American culture.
• Aid in developing ESL learners' fluency and confidence.

May 2014 – Jul 2015 · 1 yr 2 mos · Milan Area, Italy

• ¥ Identified training and development needs within an organization through job analysis and regular consultation with business managers and human resources departments;
• ¥ Conducted needs analysis and devised custom solutions to meet clients’ professional objectives
• ¥ Created thorough design, documents for classroom, self-paced and blended learning material including measurable learning objectives, instructional activities and other learning tools and resources.
• ¥ Designed and expanded training and development programs based on the needs of the organization and the individual;
• ¥ Devised individual learning plans and produced training materials for in-house courses;
• ¥ Amended and revised programs as necessary, in order to adapt to changes occurring in the work environment;
• ¥ Adapted Adult education principles and pedagogical and andragogical instructional approaches to design course curriculum.
• ¥ Collaborated with team leadership to determine how and when to schedule training, including classroom training, online lessons, 1-on-1 coaching, etc.
• ¥ Prepared and deployed learner assessment procedures and monitored and reviewed the progress of trainees through questionnaires and discussions with managers;

Nov 2013 – Jul 2015 · 1 yr 8 mos · Milan Area, Italy

• Analyzed training needs to develop new training programs or modify and improve existing programs on an yearly basis
• Adapted adult education principles and andragogical instructional approaches to design inclusive growth driven educational and classroom training curriculum.
• Used a variety of adult learning templates to achieve desired online learning outcomes.
• Developed instructional materials/assets including participant guides, presentations and skills assessments.
• Ensured a personalized program design to accommodate different learning styles and specific needs of learners.
• Applied strengths development model to set direction and help learners reach their goals.
• Served as the SME for training program

Sep 2012 – Oct 2013 · 1 yr 1 mo · Milan Area, Italy

• ¥ • Provided job skill enhancement training for students via web-based, one-on-one, or group sessions.
• Delivered and implemented training programs, effective instructional design-based courses and tools to serve multi-cultural learning and development needs.
• Provided feedback to learners on progress in class.
• Coordinated schedules, mentored and coached , employing Adult Learning Theory
• Helped other trainers solve specific training problems, either on a one-to-one basis or in groups.
• Evaluated training and development program and carried out periodic assessments and maintained records.
• Conducted periodic standardized checks to identify areas of improvement and share the findings with reporting manager and the students.
• Tracked student enrollment and retention.
• Used student assessment results and data analysis to make significant improvements in facilitation and curriculum design.

Nov 2010 – Aug 2012 · 1 yr 9 mos · Greater London area

Sep 2009 – Oct 2010 · 1 yr 1 mo · Mumbai, India

• Developed and managed all content related to company’s Digital Asset Management and Recipe Asset Management systems.
• Conducted periodic qualitative analysis on content to help meet or exceed brand objectives related to digital competitiveness.
• Documented and promoted best practices, new ideas and initiatives, and in-depth research, analysis and reporting across all digital and asynchronous content channels.
• Acted as hands on digital assets training to liaison groups, ensuring that statutory training requirements are met.

Oct 2007 – Sep 2009 · 1 yr 11 mos · Chandigarh Area, India

• Developing Indigenous Resources (DIR) is a U.S. based nonprofit, non-governmental organization, working among low income groups in outskirts of Chandigarh, India.
• Served a dual role as Community Nutrition Educator for under served populations
• Played a key function in training local community agents on tech. literacy, employment readiness, soft skills and diet.
• Led programs in small and large group settings.
• Used a selection of media like PowerPoint presentations, handouts and visual aids along with a variety of instructional techniques such as role play, simulations, team exercises, group discussions, videos, simulations and lectures to design and deliver Adult education principles-based community-based training courses.
• Designed and developed professional learning aids and reference materials to bolster workplace effectiveness.
• Mentored and coached community agents to bridge performance gaps.

Jan 2005 – Sep 2007 · 2 yrs 8 mos · Chandigarh, India

• Planned, scheduled and taught a variety of levels of classroom training sessions.
• Designed and developed personalized reading and writing training materials and presented information.
• Adapted Adult education principles and pedagogical and andragogical instructional approaches to design a “problem solving” course curriculum.
• Coordinated and successfully managed group training efforts, including scheduling training dates and confirming attendance.
• Successfully employed effective teaching competencies to share new concepts in an interesting and effective way.
• Ensured fidelity of program implementation.