Heena Arora — Operations Associate
As a Claims Specialist at Airbnb, I apply my skills in computer literacy and meeting scheduling to efficiently manage claims and ensure customer satisfaction. I have also completed a certification in Beating Procrastination, which helps me stay focused and productive in my role. Prior to joining Airbnb, I worked as a Team Member at Google Ads and a Clerical Marker at British Council Management Service Pvt Ltd, where I honed my communication and organizational skills. I am passionate about delivering quality service and resolving issues promptly.
Stackforce AI infers this person is a Claims Specialist with expertise in customer service and compliance within the FinTech sector.
Location: Delhi, India
Experience: 5 yrs 9 mos
Skills
- Customer Satisfaction
- Compliance Reporting
- Meeting Scheduling
- Computer Literacy
Career Highlights
- Expert in claims management and customer satisfaction.
- Strong organizational and communication skills.
- Certified in productivity improvement techniques.
Work Experience
Barclays Bank
Fraud Analyst (5 mos)
Airbnb
Claims Specialist (1 yr 9 mos)
FIS - Fidelity Information Services
Member (1 yr 3 mos)
Google Ads
Team Member (1 yr 1 mo)
British Council Management Service Pvt Ltd
Clerical Marker (1 yr 4 mos)
British Council
Clerical Support Specialist (1 yr 1 mo)
Education
Bachelor of Business Administration at IP University
