Jul 2024 – Dec 2025 · 1 yr 5 mos · Delhi, India

• Oversaw the management and operations of 50+ dark stores across Noida, ensuring seamless execution of first-mile and last-mile logistics.
• Accountable for city operations, including strategic oversight of the city P&L, driving profitability and operational efficiency.
• Monitored and optimized key performance metrics, ensuring all targets for speed, reliability, customer experience (CX), wastage, shrinkage, and defect expansion were consistently achieved.
• Led initiatives to enhance team performance and foster people development, cultivating a high-performance culture within the workforce.
• Collaborated cross-functionally to implement best practices and innovative solutions, enhancing overall service delivery and customer satisfaction.

Jun 2023 – Jul 2024 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

• Managed all warehouse operations for a high-volume grocery facility, overseeing the storage and distribution of various categories, including frozen foods, fruits & vegetables (F&V), chilled products, dairy, and poultry.
• Ensured compliance with food safety standards and regulations, maintaining the integrity and quality of perishable goods across all storage areas.
• Implemented and monitored key performance indicators (KPIs) including inventory accuracy, order fulfillment rates, on-time delivery, and shrinkage control to drive operational excellence.
• Developed and executed efficient workflow processes, optimizing storage layouts to enhance accessibility and maximize space utilization across temperature-controlled zones.
• Led a team of warehouse staff, providing training and guidance to improve productivity, safety, and team morale, resulting in a 15% increase in operational efficiency.
• Collaborated with procurement and logistics teams to coordinate inventory management, ensuring optimal stock levels and minimizing wastage across all product categories.
• Utilized warehouse management systems (WMS) to track inventory movements, streamline order processing, and generate accurate reporting for management review.

Apr 2022 – Jun 2023 · 1 yr 2 mos · Lucknow, Uttar Pradesh, India

• Managed supply chain operations across 7 warehouses and city logistics hubs, overseeing a workforce of 350.
• Ensured optimal speed, cost, and reliability metrics, focusing on minimizing O2A and O2D breaches.
• Developed and implemented effective end-to-end reverse logistics operations.
• Planned and monitored all functions, including inventory, logistics, and cost optimization.
• Managed stakeholder, vendor, and 3PL relationships; developed supply chain policies and layouts.
• Coached future managers for growth and developed KPIs to measure productivity.
• Conducted data analysis and root cause analysis (RCA) on critical issues with corrective action plans (CAPA).
• Presented weekly, monthly, and quarterly reviews, aligning operations with key objectives.
• Key Milestones:
• Achieved highest throughput in the North, contributing to 45% of total sales during peak season and 30% growth in BAU.
• Led WMS implementation in a new facility and opened 3 warehouses totaling 120,000 sq. ft.
• Initiated a revised logistics network model for mobile categories, achieving zero breaches and reducing RTO & RVP from 7% to 0.5%.

Dec 2020 – Mar 2022 · 1 yr 3 mos · Lucknow, Uttar Pradesh, India

• Led all warehouse operations in the B2C segment for a 100,000 sq. ft. facility.
• Managed inventory planning and optimization, ensuring 100% utilization per capacity and maintaining inventory sanity.
• Coordinated with the BD team for inbound planning and liquidation to achieve a 99.2% customer fill rate (5,000 orders daily).
• Oversaw inventory placement based on DRR reports and controlled damage and variance.
• Ensured on-time replenishment from deep storage to forward picking areas, achieving high inventory pick performance (IPP) targets.
• Managed 300+ team members across various functions, preparing roster plans and conducting training (SOP, 5S, Kaizen).
• Conducted perpetual stock takes and daily cycle count audits, ensuring 100% compliance.
• Implemented quality control measures for accurate product receiving, maintaining a shelf life exceedance of >33% for food products.
• Collaborated with stakeholders (HR, Admin, IT, etc.) to drive operational improvements and productivity through Six Sigma projects.
• Led 5S and Kaizen initiatives, submitting over 100 Kaizen proposals to reduce waste and costs while enhancing employee engagement and development.

Mar 2018 – Mar 2020 · 2 yrs · Lucknow Area, India

• Oversaw a 150,000 sq. ft. warehouse and two distribution centers in the North zone.
• Successfully set up and launched two new warehouses for Flipkart.
• Managed overall operations, including inbound, outbound, inventory, cross-dock (XD), and RTO/RVP return centers, along with 3PL courier alignment and monthly billing.
• Led a team of 110 blue-collar employees, ensuring efficient inventory monitoring to avoid capacity breaches.
• Achieved weekly performance targets for each distribution center and ensured timely liquidation to minimize blocked costs.
• Maintained on-time dispatch for outbound and XD shipments, processing all RTO/RVP returns without breaches.
• Organized the warehouse to enhance inventory accuracy and conducted weekly cycle counts, ensuring accuracy of shipping documents.
• Developed employee work and training plans, maintaining compliance with stacking norms to prevent auditor non-compliance.
• Ensured a clean, safe, and orderly work environment and conducted equipment inspections for repairs.
• Achievements:
• Received No. 1 DC award in the large & furniture category for the Big Billion Day Sale.
• Scored 98 out of 100 in safety and security audits.
• Achieved zero inventory mismatches during audits.
• Submitted 100 Kaizen proposals from July to December.
• Led a Lean Six Sigma Yellow Belt project focused on reducing pick-to-dispatch (P2D) time

Mar 2020 – Dec 2020 · 9 mos · Gurgaon, India

• Oversaw smooth operations across four distribution centers (DCs) for Grocery, General Merchandise, Apparel, and Private Label.
• Ensured quality assurance and process excellence at all DCs, reporting to the Zonal Head and Zonal PQA.
• Managed inventory optimization, accuracy, and fulfillment of customer demand, achieving sales of ₹150 crore per month.
• Handled major escalations and coordinated with stakeholders for effective issue resolution.
• Conducted weekly performance reviews and implemented necessary actions to enhance operations.
• Maintained process hygiene and monitored inbound, outbound, and inventory operations.
• Achieved key performance indicators (KPIs):
• Damage stock: <0.15%
• Near expiry/expired stock: <0.15%
• Net shrink: <0.01%
• Inventory accuracy: <=1%
• Gross shrink: <0.04%
• Developed and implemented productivity-enhancing tools and training programs for staff.
• Focused on cost optimization and waste reduction using Six Sigma methodologies, submitting four projects for efficiency improvement.

Aug 2014 – Mar 2018 · 3 yrs 7 mos · West Bengal, India

• Monitored and executed all supply chain management activities, including warehouse management and logistics.
• Managed inbound and outbound logistics, coordinating with ISP and OSP.
• Oversaw operations and maintenance activities in the warehouse, ensuring efficient material accounting.
• Prepared reports related to SCM and warehouse management, including weekly aging reports and monthly audits.
• Conducted perpetual inventory management and SAP vs. physical audits for reconciliation.
• Oversaw material movement and ensured compliance with reporting to the Circle Head.
• Managed waybill arrangements and material discrepancy reports (MDR).
• Prepared documentation including GRN, MRN, STO, PO, and MIS for effective operations.

Jan 2012 – Jul 2014 · 2 yrs 6 mos · Gujarat, India

• Managed acquisition, distribution, and inventory of all items in the GDC store.
• Prepared GRN, MIS, IOSTN, PR, and related documentation.
• Inspected incoming materials for quality and quantity compliance.
• Ensured proper tagging and bin card management for all items.
• Generated monthly material consumption and requirement reports.
• Maintained inventory levels based on monthly consumption.
• Supervised store staff to enhance efficiency and productivity.
• Managed goods receipt notes for supplier materials and maintained accurate stock records.
• Conducted spot and full stock audits to ensure accuracy.
• Ordered and replenished stock items as needed.