Oct 2021 – Nov 2022 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Register and file complaints
• Collect evidence for filing complaints
• Co-ordinate with departments and branch for information.
• Follow up with financial institution for information

Mar 2017 – Oct 2018 · 1 yr 7 mos · Doha, Qatar

• Sales Consultant:
• Planning store events and coordinating with mall authorities to captalise on mall festivals
• Evaluating overall store performance and presenting reports
• Tailor launch strategies with marketing department
• Strategies for clearance of old stock
• Operations:
• Updating stock requirements as per sales flow and customer purchase trends
• Receiving and requesting stocks
• Monitoring department-wise performance as per value-driven sales
• Accounts:
• Tallying floor accounts and overseeing cash transfers
• Evaluating shrinkage and creating dead stock reports

Nov 2014 – Oct 2016 · 1 yr 11 mos · UAE · On-site

• Consultant:
• Real-time reporting on floor performance and implementing sales strategies
• Competitor monitoring and market strategy analysis
• Update on upcoming events and new releases.

May 2013 – Oct 2014 · 1 yr 5 mos

• Greet customers and understand their requirements.
• Demonstrate and promote Samsung electronics.
• Manage and maintain stocks and sales report.
• Update sales report on daily basis.
• Co ordinate with supplier on competitor offers and price revision.

Feb 2012 – Apr 2013 · 1 yr 2 mos · UAE

• IT Customer Support at
• Able Logistics and Shipping Group
• Support all Network Printers /Scanners.
• Supporting in administering Domains and Workgroups.
• Prepare a daily worksheet with troubleshooting steps.
• Update inventories .

Apr 2010 – Feb 2012 · 1 yr 10 mos · Mumbai Area, India

• Mac Sales Consultant
• Sales:
• Promote and sell Apple Products (proficiency in all Mac’s Hardware and Software).
• Ensure all promotions were marketed in compliance with Apple Sales Policies .
• Maintain appropriate and up-to-date stocks
• (with detailed specifications of requirements).
• Present quarterly performance keynote .
• Daily reports generated to Team leader and Regional manager.
• Arranged for multiple offers and promotions.
• Conducted training and corporate demonstration.
• Update displays and demonstration units and retail tags regularly.
• Ensure all promotions were marketed in compliance with Apple Sales Policies .
• Maintain appropriate and up-to-date stocks
• (with detailed specifications of requirements).
• Present quarterly performance keynote .
• Daily reports generated to Team leader and Regional manager.
• Arranged for multiple offers and promotions.
• Conducted training and personal development of junior staff.
• Consulting: (Mac Hardware and Software)
• Hardware and software consultant.
• Generate weekly store performance report.
• Test and implement client software compatibilities and diagnosing software.
• Coordinating, assigning and follow-ups with the technical team for timely installation and setups
• at various sites.
• Client follow-ups and schedule trainings for new clients.
• Visit Corporates and Studios to present, demonstrate and consult on purchase.
• Coordinate with Adobe and Microsoft team on Compatibility issues.
• Attend all trainings and group discussions held by Apple.
• Managed and service queries.

Mar 2009 – Mar 2010 · 1 yr · Mumbai Area, India

• Mac Specialist, training, demonstrating and sales of all Apple products.
• Sales:
• Software Product demonstration (Adobe, i-Life, i-Movies, apple mail and operating system .
• Working on all Music systems both Surround Stage and Portable from manufactures like
• Bose, Harman/Kardon (JBL, AKG, Infinity) and Koss.
• Tallying purchase database against all available stock and sales.
• Research into new business opportunities through corporate partnerships .
• Tailor launch strategies with marketing department conducting various promotions and product
• offers.
• Registered APP (3 Yrs. Warranty) for all customers on Apple website and forwarding a copy to
• their email address (always kept one copy with me as backup).
• Advisor & Cashier:
• Petty Cash management.
• Generate invoices and quotations as per requirements.