Oct 2023 – Feb 2026 · 2 yrs 4 mos · Mexico City, Mexico · Remote

• Managing effective coordination process for candidates and hiring managers.
• Scheduling interviews through our ATS and utilize additional tools for scheduling and operations.
• In charge of compile interview packets, schedules and gather feedback from interviewers in a timely manner.
• Conduct comprehensive onboarding training for new hires, ensuring they are equipped with essential skills, tools, and knowledge for the role.
• Assisting the recruiters with tracking candidates throughout the life cycle of the hiring process including: posting jobs, maintaining candidate status within the Applicant Tracking System (Greenhouse) and closing the job posts.
• Supporting administrative and operational projects for the broader Recruiting Operations and Programs team.
• Facilitate the confirmation of candidate eligibility for Internal Mobility across various teams.
• Oversee the coordination and administration of offer packages and background checks for candidates across multiple regions, ensuring alignment with local employment laws, regional compensation structures, and compliance requirements throughout the hiring process.

Sep 2021 – Jun 2023 · 1 yr 9 mos

• Main point of contact for US and LATAM Executive candidates throughout the interview process.
• Handling heavy, complex interview scheduling that may consist of international and offsite meetings, as well as external video/telepresence conferencing.
• Partnering with Executive Assistants and Team Coordinators to ensure a great candidate experience.
• Serving as an on-site host to high-profile candidates during in-person interviews.
• Managing the drafting of employment agreements for all executive new hires as well as tracking sensitive data for the Executive Recruiting team.

May 2018 – Sep 2021 · 3 yrs 4 mos

• 1:1 interactions with current and prospective Uber customers, mostly drivers + delivery people. Customer support regarding earnings/payments in general. Helping existing earners with troubleshooting from the APP, including tech support.

Oct 2017 – May 2018 · 7 mos

• Reporting directly to the GL Manager and leading the team on everything related to the successful execution of the QA methodology. [Including excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion earners needs]
• Attention to technical questions related to the realization of reviews and procedures to follow. Coaching and development of the experts/specialists.
• Proposing ideas to improve processes, always thinking on our internal (GL Experts/Specialists) and external customers (Drivers + Delivery).

Dec 2016 – Oct 2017 · 10 mos

• 1:1 interactions with current and prospective Uber customers, mostly drivers + delivery people. Customer support regarding earnings/payments in general. Helping existing earners with troubleshooting from the APP, including tech support.

Jul 2016 – Dec 2016 · 5 mos

• Receiving every driver, partner and/or rider at the front desk by greeting, directing and announcing them appropriately into the queuing system. Provide basic and accurate information about UBER in general. Maintain office security by following safety procedures and controlling access via the frontdesk.

Sep 2014 – Mar 2016 · 1 yr 6 mos · Monterrey, Nuevo León, Mexico · On-site

• Providing excellent customer service by greeting customers, answering their questions, and assisting with their needs.
• Managing and organizing the calendars and schedules of General Manager.
• Handling incoming and outgoing communications, including emails, phone calls, and written correspondence with customers and vendors.
• Ordering and managing office supplies and maintaining an organized inventory.
• Providing support on special projects or tasks as assigned by General Manager.
• Handling cash transactions accurately and securely. This includes receiving all kind of payments from customers.
• Reconciling cash registers at the end of the shift to ensure that the amount of cash and sales receipts match.
• Inputting various types of data such as car sales invoices into the computer system.