Alisha Singh

Operations Associate

Hyderabad, Telangana, India8 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in customer relationship management.
Strong background in quality assurance and operational efficiency.
Experience in public relations and event management.

Stackforce AI infers this person is a skilled professional in the Food Delivery and Technology sectors, focusing on customer relations and quality assurance.

Contact

Skills

Core Skills

Customer Relationship Management (crm)CommunicationQuality Assurance

Other Skills

Client RelationsQuality ControlMicrosoft OfficePublic RelationsEvent Management

About

Working as a COE Specialist in Uber Eats, India. Currently gathering experience and honing my skills in the Internet and Technology sector. Having done my bachelor's in Media Communications, my interest lies in fields of Public Relations and Event Management.

Experience

8 yrs 2 mos

Total Experience

2 yrs 8 mos

Average Tenure

5 yrs 10 mos

Current Experience

Google operations center

Senior Associate

Jul 2020 – Present · 5 yrs 10 mos · India

Currently working with Google operations center as a Customer Relation Senior Associate for Google AdWords and Google My Business.

CommunicationCustomer Relationship Management (CRM)

Uber

Quality Assurance Specialist

Sep 2018 – Mar 2020 · 1 yr 6 mos · Greater Hyderabad Area

Part of Outbound Consultation Team for Restaurant Operations for UberEats India. Worked on various projects like Churn Management, Restaurant Survey, SMB fraud & escalation process for India SA restaurants for UberEats. Audited Restaurant Operations portfolios for growth, engagement, support and quality. Helped in the business development for Restaurant Operations. Part of Live Operations team for UberEats India. Contributed in developing the Compliance team. Actively participated on undertaking the Adhoc tasks and helping the team members.

CommunicationQuality Assurance