Feb 2016 – Apr 2016 · 2 mos · Goa

Jul 2015 – Jan 2016 · 6 mos · Goa

• Interfacing with customers prior to and/or after sale
• Developing and maintaining positive customer relations and coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
• Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
• Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
• Providing account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
• Establishing and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
• Product positioning to internal and external customers
• Recommending changes in policies and procedures in order to maximize revenue generation and manage account margin
• Monitoring campaign performance and provides the client with recommendations for optimization

Jan 2014 – Jun 2015 · 1 yr 5 mos · Goa

Jan 2013 – Jan 2014 · 1 yr · Calangute Goa

Dec 2011 – May 2012 · 5 mos · Goa india