Sep 2024 – Apr 2026 · 1 yr 7 mos

• As a Lead Solutions Consultant at Sprinklr, I leverage my expertise to drive impactful solutions for our clients and partners. My role involves collaborating closely with cross-functional teams to understand prospective and existing client needs and deliver tailored solutions that enhance their customer experience and deliver business outcomes.
• Awards:
• FY26 APJI Solution Consultant of the Year
• FY26 Presidents Club
• FY25 Global SC Awards - The Champion Builder

Apr 2024 – Sep 2024 · 5 mos

• As a Lead Success Manager my role is to guide Sprinklr customers to build valuable solutions within the Sprinklr platform, equip them to deliver against their strategic objectives, and help them achieve their desired business goals. I leverage extensive knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure our largest strategic customers in the ANZ region achieve their goals through product utilisation and are empowered through excellent consultative support.

May 2021 – Apr 2024 · 2 yrs 11 mos

• I work with a range of enterprise clients to leverage our Customer Experience Platform (CXM) to meaningfully listen, connect and communicate with their customers and consumers all around the world. As a Senior Success Manager, I focus on providing strategic guidance to ensure that my customers are effectively leveraging our platform to execute on their business goals.
• Awards:
• FY24 Growth Markets Most Customer Obsessed

Oct 2019 – May 2021 · 1 yr 7 mos

• As a Senior Customer Success Manager, my role is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer. I focus on growing our ANZ enterprise clients and navigate complex use case, advising on key trends and best practises across sales, marketing and service/success strategy. I also mentor new members of our team and lend my expertise across the business to improve our scalability and operations.
• Awards:
• 2019 H1 Global Top Performer
• 2019 H2 Global Top Performer
• 2020 H1 Global Top Performer (Adapt Award)

Oct 2018 – Oct 2019 · 1 yr

• As a Customer Success Manager, my role is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer. I manage 100+ customers and am responsible for their growth and success. I also drive regional initiatives in APAC to upskill our Customer Success team, pioneer cross-functional collaboration with our marketing and sales teams and lead innovations to lift the customer experience.
• Awards:
• 2018 Q3 Champagner Award
• 2018 Global Top Customer Success Manager - 114% Attainment.
• 2018 President's Club

Aug 2017 – Oct 2018 · 1 yr 2 mos

• As a Customer Success Manager, I am the primary contact and advocate for 100+ HubSpot customers to help them strategically implement inbound marketing, sales and service strategies to drive tangible business results.
• My role is to provide consultation to my customers with a focus on inbound growth strategy and effectively leveraging our software to achieve business goals. As a trusted advisor to each of my customers, I work proactively to find the best innovative recommendations and solutions. I also work as part of the Customer Success Team in APAC to develop strategies for the continued growth and success of the programs.
• 2018 Q3 Champagner Award
• 2018 Global Top Performer - 114% Attainment.
• 2018 President's Club

Feb 2017 – Jul 2017 · 5 mos

• HubSpot’s Growth Stack of products aligns our marketing, sales, and customer relationship management software into a connected experience that breaks down the silo between marketing and sales. Together, you can develop a seamless, close-looped customer journey to generate more leads and more revenue whilst gathering thoughtful insights and analytics to accelerate growth-driven strategies.
• I focus on enabling small businesses across ANZ to adopt inbound across their marketing and sales processes to drive more efficiencies, bridge internal gaps, align with global best practices and ultimately drive growth.

Oct 2016 – Jan 2017 · 3 mos

• I focused on enabling small to medium businesses across ANZ to adopt inbound across their marketing and sales processes to drive more efficiencies, bridge internal gaps, align with global best practices and ultimately drive growth.

Mar 2016 – Sep 2016 · 6 mos

• HubSpot is the world’s leading inbound marketing and sales platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, 15,000+ customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. HubSpot's software has helped companies worldwide change how they market and sell, while our innovative approach to company culture has helped redefine transparency and autonomy in the modern workplace.
• My role as an Inbound Sales Coordinator is to:
• Engage in helpful and concise interactions with prospects through various inbound channels (live chat, calls)
• Effectively communicate best Inbound Marketing practices
• Continuously improve prospect experience by organising and updating relevant information
• Support Sales team by fielding inquiries in a timely manner

Feb 2016 – Feb 2016 · 0 mo

• Took part in a six-day accelerated incubator program designed to give interns first-hand experience in solving a real business problem by applying agile methodologies (SCRUM).
• The incubation program spans across customer discovery (conducting interviews), problem identification, ideation, prototyping, testing and producing a prototype at the end of the 6 days.

Aug 2015 – Oct 2015 · 2 mos · Tokyo, Japan

• J-Seed Ventures is a Tokyo-based independent venture incubator managed by a team of serial entrepreneurs and experienced managers. It also established Venture Generation, a co-working space for early-stage ventures.
• Work directly with the CEO to facilitate client meetings and prepare pitches and workshops
• Business development, marketing and brand management for the annual Mobile Challenge Asia Pacific (MCAP) 2015-2016 competition partnered with GSMA Mobile World Congress: mobile-asia.com
• Teacher Assistant for the Waseda University Graduate course on Entrepreneurship taught by Jeffrey Char (CEO).
• Apply Lean Startup methods to take internal projects from ideas to MVPs; focusing on problem identification, and qualification of the customer in order to build a business model.
• Market research to create datasets for client consulting in expansion and M&A strategies.
• Research analysis to investigate potential investment and business opportunities in light of market changes within Japan.
• Organise networking events to bring together the J-Seed Ventures and Venture Generation community.

Jul 2015 – Oct 2015 · 3 mos · Tokyo, Japan

• Skyland Ventures is an investment company that seeds early-stage startups based at #HiveShibuya, a new co-working space co-created by Skyland Ventures and East Ventures. Skyland Ventures also holds a bi-annual, global startup event: #SVFT (Skyland Ventures Fest Tokyo) with 600+ attendees from around the world, and headed by the motto "Global Startups meet Global Talent."
• My responsibilities in this role include:
• Research to develop the #HiveShibuya co-working space functions
• Brand development of Skyland Ventures including business cards and office templates.
• Rebrand of #SVFT including a new logo, brand image and website
• Event management for #SVFT pre-event meetups.
• Business development to engage visiting global startup CEOs/VCs in #HiveShibuya events

Jun 2015 – Jul 2015 · 1 mo · Tokyo, Japan

• Currently engaging in a part-time internship at National Australia Bank in Tokyo, Japan concurrently with a semester exchange at Waseda Unversity as part of the New Colombo Plan Scholarship Program.
• The responsibilities of this role includes:
• Creating post-event report of NAB Asia Regional events
• Assisting with NAB in Asia and Japan marketing projects
• Supporting the marketing team with event management and preparation
• Auditing of NAB Asia websites
• Designing event invitations

Apr 2014 – Nov 2014 · 7 mos

• The responsibilities of this role include:
• Supervising all Faculty of Business and Economics based teaching laboratories, including computers, printers and the students using these facilities.
• Assisting students with general computing questions
• Circulating between computing laboratories, and closely observe student activities and the condition of the equipment

Jan 2013 – Dec 2014 · 1 yr 11 mos

• LEAP - Learning, Education, Aspirations, Participation. This program strives to engage primary and high school students in pursuing higher education, particularly those from disadvantaged backgrounds. It is funded by the Bridges to Higher Education scheme.
• As a LEAP Robotics Demonstrator and Teacher:
• Designed and executed fortnightly robotics and engineering classes to engage over 100 primary and high school students from low-socioeconomic schools; teaching LEGO NXT-G Programming and basic mechanical principles using the LEGO NXT and EV3 Robotics kits.
• Mentored multiple robotics teams including the first all-girls FIRST Robotics Competition team in Australia, and teams subsequently achieved numerous awards in local and national competitions.

Dec 2013 – Dec 2014 · 1 yr · Macquarie University

• AIESEC is an international, not-for-profit organisation that provides a platform for youth to develop responsible and entrepreneurial leadership through international exchange. This video provides a nice summary of our organisation as a whole: http://www.youtube.com/watch?v=IDJQOJCFPng.
• My focus is the AIESEC Global Internship Program, where we partner with companies to create cross-cultural, professional development experiences and through this, offer flexible and customized programmes to provide talent that fits with your company’s culture and processes. Through a partnership with us, we seek to enrich a company's work force with globally minded young professionals, looking to make a difference in your company.
• I served as a member of the 2014 Executive Board of AIESEC Macquarie as the Director for Business Development & Incoming Exchange:
• Led and managed a 5-member business development team to grow the entity’s sales performance by 364% in one year.
• Developed key strategic focus on Sydney technology startups; resulting in our major partnership with GradConnection resulting in an NPS score of 10 for our provision of a global talent solution of two web developers from South Africa.
• Strong team management skills as demonstrated by receiving the Top Business Development Coach Award in AIESEC in Australia at the AIESEC Australia National July Conference 2014.

Dec 2013 – Mar 2014 · 3 mos

• Grapeshot is the Student Publication of Macquarie University, which publishes a monthly magazine with literary and campus news contents.
• Key roles include:
• Ensure that all publication dates are met as outlined in the Publications
• Bookings and Deadlines Calendar.
• Under the guidance of the Creative Director, take responsibility for the
• typesetting and all graphical input into all issues of the student publications.
• Submit all graphical content to the Student Editorial Review Board for approval
• prior to publication.
• Create a publication that graphically fairly and accurately represents a wide
• cross-section of student ideas, views, opinions and interests across the
• Macquarie University community, including NCELTR and SIBT students.
• Ensure the Grapeshot website is maintained and up to date after each issue.
• Assist the Editor-in-Chief, Creative Director, and Marketing Manager in
• administrative tasks required to run the publication.

Jan 2013 – Jan 2014 · 1 yr

• Promote Google on Macquarie University Campus, and act as a liason between Google and the university.