May 2020 – Aug 2021 · 1 yr 3 mos · Singapore

• Specialized in crisis, policy and risk management.
• Resolved high-priority escalations and drove crisis management in ambiguous situations by enforcing on harmful content to improve user experience and brand protection.
• Led team training and onboarding for APAC.

Sep 2019 – May 2020 · 8 mos · Singapore

• Assessed client profiles, led metrics reporting and identified automation opportunities to protect against financial crime and improve risk management.

Dec 2015 – Jul 2019 · 3 yrs 7 mos

• Ensured regulatory compliance by integrating financial regulatory requirements across APAC, EMEA and AMER into operational processes, educating clients, driving process improvement and identifying gaps and implementing risk mitigating measures.

Jun 2015 – Dec 2015 · 6 mos

• Assessed and mitigated operational risk introduced by new and amended trading activity to ensure compliance with the company's risk appetite.

Jun 2014 – May 2015 · 11 mos

• Drove risk and control framework for Operations, ensuring consistency with firm wide policies and procedures. Provided consolidated risk reporting and governance across the APAC business.

May 2013 – Jul 2013 · 2 mos · Singapore

• Improved risk management in the first Line of Defense to protect both the clients and the Firm against operational risk.