Jan 2021 – Jan 2024 · 3 yrs

• Communications Platform leader responsible for all real time transactional and promotional notifications sent to Airbnb customers. Responsible for lifecycle management, strategic initiatives and technical leadership for the platform.
• Engage in company-wide forums as organizational representative to foster close collaborations with the company's extended leadership team. This dedicated team is at the forefront of introducing and implementing industry-leading practices, emphasizing incident management, compliance with Tech Stack 2.0 standards.
• Instituted and refined critical processes concerning planning, communication, design, and testing strategies. This strategic intervention drastically improved team efficiency and minimized friction between cross-functional partners, fostering a more collaborative and productive work environment.
• Championed and leading the multi-year North Star Architecture initiative, leveraging deep expertise in distributed systems to identify problems and transform the architecture of the communications platform to be more scalable, cost-efficient and maintainable.
• Led the team in a pivotal and time-sensitive scalability initiative, achieving a 10x surge in communication throughput with no added operational costs.
• Instrumental in driving 10s of millions of dollars in top-line growth and million+ dollars in bottom line growth. This was achieved through meticulous enhancements to the infrastructure, ensuring its reliability, scalability, and cost-efficiency.
• Worked closely with cross functional partners, teams and stakeholders to ensure seamless integration and efficient execution of the platform's objectives.

Jan 2019 – Jan 2021 · 2 yrs · Greater Seattle Area

• Oversaw lifecycle management, technical direction, long term strategy and operations for the Facebook Shard Manager Load balancing area which enables shard placement and management for 1000s of services across Facebook.
• Managed a suite of client services responsibilities, engaging with customers on complex technical issues related to platform usability, resolving time-critical production issues, receiving organization-wide recognition for achievements.
• Spearheaded a major load balancing re-architecture which reduced capacity consumption by 50%, improved performance for a billion users, increased engineering velocity and reduced operational costs
• Led multiple large scale new initiatives, including a cross-organizational disaster readiness effort for 100+ services across Facebook and efforts to support faster failover time for ZippyDB.

Jan 2013 – Jan 2015 · 2 yrs

• Worked as part of the Information and Content Publishing team.
• Specific features include owning Sports, Weather and Flight status answers in the Bing Search stack. The answers that were developed are being viewed by anybody searching for weather, flight status or sports results in Bing Search.
• Attached links contain some answers developed.

Jan 2012 – Jan 2013 · 1 yr

• Worked on the Bing Local team which owned the Local answer segment for Bing International markets.
• Highlights include using machine learning models to significantly improve the answering capabilities of the Bing India search engine. Built on this work to improve other markets including Brazil, Spain and Italy.
• Worked on an automated pipeline that would generate machine learning models for international markets.

Jan 2009 – Jan 2019 · 10 yrs

• Tech lead for content understanding initiatives supporting more than 10 billion documents/day across OneDrive Business, Consumer, and Enterprise services, a product line valued at $20+ Billion in ARR.
• Created organizational strategy, drafted, and executed a new content processing area vision, utilizing artificial intelligence capabilities within the stack to add new features which increased adoption and customer satisfaction metrics bringing in millions of dollars in additional recurring revenue.
• Led the development of an innovative Artificial Intelligence(AI) infrastructure for indexing unstructured content in Office 365 platform resulting in a 1% (10M+) decrease in the number of unindexed documents.
• Hired, mentored and motivated junior engineers to be effective at delivering projects. Planned and delegated smaller scoped projects, defined interaction points, co-designed the delegated features and reviewed code to ensure operational excellence.

Jan 2009 – Jan 2011 · 2 yrs

• Worked on the UnitTesting framework that is shipped as part of the Visual Studio client.
• Specific features include adapters for third party unit testing frameworks like XUnit, NUnit, JUnit etc. This helped visual studio run tests written in any framework.
• Worked on identifying and fixing performance and memory bottlenecks in the framework.