Yashika Sharma

Operations Associate

Mumbai, Maharashtra, India4 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Expert in developing impactful training programs
Proven track record in employee engagement
Strong commitment to operational excellence

Stackforce AI infers this person is a Learning and Development specialist with a focus on operational excellence in corporate training.

Contact

Skills

Core Skills

Training

Other Skills

Employee TrainingSpocTraining CoordinationProject CoordinationClient CoordinationBackground ChecksCriminal record checkQuality AuditingMicrosoft ExcelAccountingAuditingEnglishAccount ManagementLogistics ManagementProgram Management

About

Passionate about people development and committed to operational excellence, I specialize in managing end-to-end learning and development initiatives that empower employees to grow and succeed. At Axis Bank, I focus on creating impactful, accessible, and business-aligned training programs that equip teams with the skills and knowledge needed in today’s dynamic environment. With a strong belief in continuous learning, I contribute to building a future-ready workforce by aligning L&D strategies with organizational goals, driving employee engagement, and fostering a culture of growth at every level.

Experience

4 yrs 10 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 11 mos

Current Experience

Axis bank

2 roles

Assistant Manager Training

Promoted

Jun 2025 – Present · 11 mos · On-site

Training Coordinator / Product Trainer

Jun 2024 – Present · 1 yr 11 mos · On-site

Actively engaged in daily training activities, including the ID creation and
administration of quizzes, tests, and assessments across multiple Lines of Business
(LOBs).
Act as a liaison between the client and partner to ensure smooth communication
and alignment on objectives.
Responsible for coordinating certification processes, ensuring timely completion of
knowledge assessments before deadlines.
Serve as the location SPOC, promoting compliance and upholding ethical standards working closely with LMS.
Support onboarding by facilitating ID creation and system access for new hires.

TrainingEmployee Training

Wtw

Advisor

Jan 2024 – Jun 2024 · 5 mos · Thane, Maharashtra, India · Hybrid

Responsible for processing cargo and hull related claims and overseeing data management on the portal.
Actively involved in verifying claims and detecting fraudulent activities.
Regularly liaising with underwriters/clients, providing updates and following up via Outlook.

Sterling

Public Relations Specialist

Feb 2022 – Dec 2023 · 1 yr 10 mos · Mumbai

Managed a high-volume caseload of background verification requests with an average turnaround time of 48 hours, exceeding company standards by 20%.
Delivered accurate and detailed reports to assist in hiring decisions.
Developed and implemented process improvements that resulted in a 15% increase in efficiency, reducing turnaround time for background verification reports and enhancing client satisfaction.
Cross-training employees on different lines of business.
Conducting TNI and refresher sessions for batches.
Conducted thorough and comprehensive background checks on potential employees, consistently maintaining a 99% accuracy rate in information verification.

Zomato

chat support

Jun 2021 – Feb 2022 · 8 mos · Mumbai, Maharashtra, India

Subject matter expert
Engaging directly with customers to ensure satisfaction by promptly resolving inquiries.
Supporting team members in addressing real-time queries efficiently.
Providing timely chat responses and support to customers while documenting inquiries and solutions.
Coordinating customer chats and escalating issues to relevant teams internally or externally when necessary.