Chris Urban — Technical Program Manager

20+ years establishing operational excellence and driving measurable value for customers within high-growth technology environments. Expert in building, leading, and scaling high-performing global teams for standardized, accelerated implementation. Effective communicator, cool under pressure, disciplined problem-solver. Executive Summary Engagement & Project Leadership: C-level advocate, distilling complex customer needs into clear, actionable technical requirements and decomposing problems into deliverable solutions, effectively bridging the gap between business outcomes and engineering execution. Client Relationship & Consulting experience: Cultivate trusted advisor relationships across Fortune 100 accounts in financial services, healthcare, consumer products, media, software, retailing, government verticals. Technical & Domain Expertise: Leverage SaaS development and consulting experience for streaming data platform and infrastructure design, implementation, migration. Adept at conducting discovery, defining requirements, roadmapping solutions, and providing functional expertise. Business Growth & Revenue Acumen: Drive measurable ROI identifying workstream opportunities within accounts, resulting in up/cross-sell expansion. Experienced partnering with RSIs and GSIs for implementation and service engagements. Obsessed with pipeline measurement and KPI tracking. Operational & Interpersonal Skills: Standardize and continuously improve onboarding and technical delivery processes, creating scalable playbooks and frameworks that facilitate team growth, optimized utilization, and improved CSAT. Consistently demonstrate adaptability and positivity as a mentor and empathetic coach. Accomplishments Established PMO workflows for partner programs: promoted 28 use case solutions from 22 SI partners (first year) and launched 60+ certified ISV integrations (two years). Drove programs generating $3.5M PS revenue in year one, demonstrably reducing Time-to-Value (TTV) for customers. Architected delivery workflow for Professional Services, providing efficient frameworks for complex engagements that facilitated tripling team size. Led a major Change Management initiative for a US media company's product, marketing, and global engineering teams, achieving agile maturity in 18 months with improved workflows and custom reporting. Managed a complex, on-budget migration for a global microprocessor company's wholesale and retail operations, completed in 6 months from discovery to launch.

Stackforce AI infers this person is a SaaS expert with extensive experience in program management and professional services.

Location: Philadelphia, Pennsylvania, United States

Experience: 18 yrs 10 mos