Kali Sarim

CEO

Scottsdale, Arizona, United States8 yrs 4 mos experience

AI Enabled

Key Highlights

Co-founded an AI Solutions company addressing market gaps.
Led teams to improve customer experience and sales efficiency.
Raised over $125,000 for scholarships in the community.

Stackforce AI infers this person is a SaaS and AI Solutions expert with a strong focus on customer experience and operational efficiency.

Contact

Skills

Core Skills

LeadershipAi SolutionsCustomer ExperienceSalesBusiness DevelopmentAccount ManagementClient Solutions

Other Skills

Business Process Outsourcing (BPO)Revenue GenerationGo-to-Market StrategyCustomer Journey ManagementCommunity EngagementFundraisingCustomer SupportLead GenerationEvent PlanningCustomer SolutionsAI TechnologyTrainingTeam ManagementCustomer SatisfactionArtificial Intelligence (AI)

About

My background sits at the intersection of AI Solutions and Contact Centers. I've spent my career focused on working with and helping AI start ups understand the contact center space while helping build and grow go-to-market, revenue, and customer experience. I’ve led teams across sales, marketing, partnerships, and CX, with a focus on aligning incentives, tightening feedback loops, and shipping what customers are ready to buy now and enabling them throughout the process to ensure product adoption and retention is met. In 2025, I Co-Founded InfiniTECX which is an AI Solutions Company that we created based on major gaps we've seen in the marketplace around AI Adoption. We help companies evaluate, optimize and automate their AI solutions and adoption throughout the entire lifecycle of an employee.

Experience

8 yrs 4 mos

Total Experience

2 yrs 5 mos

Average Tenure

5 mos

Current Experience

Infinitecx ai

Co-Founder & CEO

Dec 2025 – Present · 5 mos · Remote

InfiniTECX was founded by operators who have led large CX teams, deployed complex technology, and solved high-volume problems under real pressure. After years of seeing the same inefficiencies repeat across industries, we built a firm dedicated to practical transformation — not presentations, but outcomes.

LeadershipCustomer ExperienceAI SolutionsBusiness Process Outsourcing (BPO)

Symtrain

3 roles

VP of Customer Experience

Promoted

Feb 2024 – Dec 2025 · 1 yr 10 mos

Oversaw all revenue-generating functions and built a unified GTM strategy that accelerated ARR, increased retention, and improved sales efficiency. Scaled the sales, implementation and customer success organization, implemented RevOps disciplines, expanded market reach, and improved implementation and customer experience from acquisition through renewal and growth to existing. Partnered closely with product and marketing to drive sustainable, predictable SaaS growth.

Customer ExperienceSalesRevenue GenerationGo-to-Market Strategy

Director of Sales And Business Development

Oct 2023 – Feb 2024 · 4 mos

In addition to Kali's focus on helping our key accounts realize the value of SymTrain's solution to support every aspect of the customer journey, she is also managing our Business Development Team to help our continuous efforts to expand SymTrain's customer base.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations.

SalesBusiness DevelopmentCustomer Journey Management

Director of Strategic Accounts

Jan 2023 – Nov 2023 · 10 mos

Kali focuses on helping our key accounts realize the value of symtrain’s customer-centric solution to support nearly every aspect of the customer journey, while enhancing their employee experience and growth.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations.

Customer ExperienceAccount Management

Moe123

2 roles

President

Promoted

Jan 2023 – Dec 2025 · 2 yrs 11 mos · Minneapolis, Minnesota, United States

MOE123 is a Scholarship Fund that raises money to give to seniors in District 279 located in Minneapolis, MN. My family and I started MOE123 to honor my Uncle who passed away unexpectedly from the flu on January 23rd, 2018. Through out the past 5 years, we have awarded 30 seniors in high school over $125,000 to continue their love and growth for life long learning.
I'm very grateful and excited to be named President. With my role, I'm looking forward to continuing Moe123's success and expand throughout the community to give back to as many people as we can while honoring my Uncle.

LeadershipCommunity EngagementFundraising

Board Member

Jan 2018 – Jan 2023 · 5 yrs · Minneapolis, Minnesota, United States

MOE123 is a Scholarship Fund that raises money to give to seniors in District 279 located in Minneapolis, MN. My family and I started MOE123 to honor my Uncle who passed away unexpectedly from the flu on January 23rd, 2018. Through out the past 5 years, we have awarded 30 seniors in high school over $125,000 to continue their love and growth for life long learning.

LeadershipCommunity Engagement

Observe.ai

Account Executive Platform Accounts

Apr 2022 – Jan 2023 · 9 mos · Jacksonville, Florida, United States

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention.
During my time at Observe, I was in charge of 80 of the largest, Strategic Enterprise Accounts. Helping work internally with cross functional teams, and supporting customers with their needs and making creative suggestions and ideas.

Account ManagementCustomer SupportSales

Erc (enhanced resource centers)

2 roles

Director of Client Solutions

Promoted

Nov 2021 – Apr 2022 · 5 mos · Jacksonville, Florida, United States

In addition to the initial responsibilities of the Client Solutions Coordinator role, there are several new tasks and operations that must be completed in the new Director role.
Planning and Executing Events
Overseeing Lead Generation and Demand Generation
Building and Operating all Sales Products and Tools
Onboarding and Retaining new and current clients

Client SolutionsLead GenerationEvent Planning

Client Solutions Coordinator

Jan 2020 – Nov 2021 · 1 yr 10 mos · Jacksonville, Florida, United States

Directly working with customers to identify solutions through a mix of people and technology in the contact center space. Areas of focus were:
AI Technology- Speech Analytics, Customer Engagement Platforms, Virtual Agents
Recovery & Collections- 1st Party & 3rd Party, Financial Services, Retail Bank Cards, Telco, etc.
Customer Experience- Back Office, Content Moderation, Inbound/Outbound Customer Support, Sales and Revenue Generation.

Customer SolutionsAI TechnologyCustomer Experience