Ravi Sharma

Operations Associate

Kolkata, West Bengal, India7 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Launched a mock test platform with significant user growth.
Executed large-scale events for over 6,000 attendees.
Led cross-functional teams to improve operational efficiency.

Stackforce AI infers this person is a versatile EdTech and Event Management professional with strong operational and product development expertise.

Contact

Skills

Core Skills

Product DevelopmentOperations ManagementDigital MarketingEvent ManagementSales

Other Skills

Google AnalyticsTeamworkSocial MediaVendor ManagementContent Management Systems (CMS)Sales OperationsBankingCorporate EventsSearch Engine Optimization (SEO)Content StrategyYouTubeCustomer Relationship Management (CRM)UI/UX DevelopmentSEOAgentic Ai

About

Results-driven Operations & Product Manager with 5+ years of experience in EdTech, event management, and digital operations. Proven ability to lead cross-functional teams, launch platforms, and drive growth across product, SEO, and content verticals. Key achievements include launching a mock test platform, scaling user engagement by 35%, and executing events for 5,000+ attendees. Seeking to leverage cross-domain expertise to drive operational excellence and scalable growth in high-impact organizations.

Experience

7 yrs 9 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 7 mos

Current Experience

Yesofficer

Operations Manager

Oct 2023 – Present · 2 yrs 7 mos · Raipur, Chhattisgarh, India · On-site

Directed cross-functional operations across six departments (Sales, Tech, Content, Marketing, Support, Events), overseeing workflows of 40+ staff while directly managing a 15-member team.
Led daily operations, performance tracking, and cross-training initiatives, resulting in improved service quality and higher conversion rates.
Oversaw UI/UX development and QA testing for YESOFFICER & YESMOCK using Webflow; reduced user-reported bugs by 30% through structured testing protocols.
Managed the full-cycle launch of YESMOCK (Jan 2024)—including UI/UX, QA, and backend coordination—scaling the platform to lakhs of users via SEO-driven mock content strategy and platform integrations.
Executed SEO campaigns, YouTube content planning, and targeted email marketing, leading to a 25% boost in student engagement over six months.
Spearheaded the development of 10+ product features and collaborated with 2 vendors using agile methods, reducing bug resolution time by 30%.
Planned and executed large-scale offline student events in Patna and Lucknow, attracting 6,000+ attendees.

Google AnalyticsTeamworkSocial MediaEvent ManagementVendor ManagementContent Management Systems (CMS)+11

Banking chronicle

2 roles

Operations Manager

Promoted

Jan 2022 – Present · 4 yrs 4 mos · Raipur, Chhattisgarh, India

Spearheaded operations for online courses, managing daily workflows across Unacademy and YesOfficer platforms.
Led deployment of course content via CMS with 95%+ uptime, ensuring smooth delivery and QA verification.
Supervised a team handling 300+ PDF uploads and 100+ mock tests; optimized workflows to improve efficiency.
Streamlined student support through Telegram channels and doubt forums, reducing average query resolution time by 30%.
Contributed to platform improvements and process documentation to support scalable growth.

Google AnalyticsContent Management Systems (CMS)Product DevelopmentSalesYouTubeDigital Marketing

Student Relations Executive

Jan 2022 – Jan 2023 · 1 yr · Raipur, Chhattisgarh, India

Coordinated and scheduled 500+ live classes using CMS dashboards, increasing student attendance by 25%.
Acted as the primary liaison between students and faculty, ensuring clear communication and timely issue resolution.
Monitored student engagement and feedback to implement improvements in course delivery and content structure.
Supported the academic team in managing doubt-clearing sessions and community-building initiatives.
Played a key role in maintaining a high-quality learning experience across platforms.

Internshala

Internshala students partner

Sep 2021 – Dec 2021 · 3 mos · Kolkata, West Bengal, India · Remote

Promoted internship programs via WhatsApp groups, and peer campaigns, reaching over 500 students.
Conducted awareness drives through posters and classroom pitches, resulting in 100+ internship sign-ups.

Shreya flowers

Event Management Specialist

Nov 2016 – Jan 2020 · 3 yrs 2 mos · Kolkata, West Bengal, India · On-site

Executed 150+ high-profile events, including celebrity and corporate functions; managed logistics, permits, and vendor coordination for audiences up to 6,000.
Managed event execution for high-profile clients (Sourav Ganguly, Sunil Chhetri, BCCI, JSW, Linde, Unacademy); ensured protocols and real-time issue handling for seamless delivery.
Directed full-scale planning of Sunil Chhetri’s wedding and multiple celebrity events; coordinated 25+ vendors and managed a cumulative budget exceeding ₹50cr.
Coordinated NIFT and West Bengal Government events, maintaining full compliance with municipal and security protocols via stakeholder briefings and pre-event audits.

Event ManagementCorporate Events

Roast media pvt. ltd.

Marketing

Nov 2016 – Dec 2016 · 1 mo · Kolkata, West Bengal, India

Paytm

2 roles

college campus ambassador

Jun 2016 – Sep 2016 · 3 mos

Led Paytm promotions via peer networks, posters, and campaigns; generated.
1,000+ app downloads in 4 weeks through on-campus engagement.

Internship

Jun 2016 – Aug 2016 · 2 mos

Ran on-ground promotional campaigns at 30+ retail outlets, boosting Paytm Wallet adoption by 20% in the target area.
Collected user feedback on digital wallet adoption and suggested feature improvements to the sales team.

Sales