Neena Acharya

Technical Program Manager

Bengaluru, Karnataka, India18 yrs 3 mos experience

Highly Stable

Key Highlights

22+ years of experience in engineering leadership.
Proven track record in scaling engineering teams.
Expertise in driving customer payment solutions.

Stackforce AI infers this person is a Fintech leader with extensive experience in program management and engineering.

Contact

Skills

Core Skills

Program ManagementTechnical LeadershipCustomer EngagementEngineering ManagementProject ManagementSoftware Development

Other Skills

Technical Program ManagementCollaborationRoadmap DefinitionUser Growth StrategyMentoringPayment SolutionsCross-functional CollaborationCustomer Payment ExperiencesRe-architectureTeam ManagementPartnership ManagementPayment ProcessingCustomer Experience MetricsIT Project ManagementProduct Development

About

Technology leader with 22+ years of extensive experience as Director of Engineering, Sr Engineering manager, Principal Technical program manager with diverse portfolio of skills in IT industry. Managed large portfolio of complex engineering projects with outstanding success. Demonstrated ability to build and scale engineering teams and products from inception, hired and mentored engineering leaders to drive long-term technology vision. Excellent project delivery record, worked as client partner with ability to understand complex business problems and build solutions for customer delight. Strong engineering background with a Master's degree focused in Computer Science from Creighton University, USA.

Experience

18 yrs 3 mos

Total Experience

3 yrs 2 mos

Average Tenure

Current Experience

Amazon

2 roles

Principal Technical Program Manager

Promoted

Oct 2021 – Jul 2023 · 1 yr 9 mos

Large-scale technical program management across Amazon Pay requiring collaboration across engineering, Business, Legal, Operations, Compliance and 3P partners.
Defined the technical roadmap, executed long term technical vision for Amazon Pay products
Owning strategic goal to increase Amazon Pay’s monthly active users to 40MM by launching 50+ new/enhanced customer payment experiences in Amazon Pay Later/ CBCC/Credit cards installments programs in 18 months.
Expanded Amazon Pay Later business to 7MM+ customers by partnering with NBFCs & banks.
Led Leadership Fireside chats with 550+ engineers and mentored Amazon TPMs

Technical Program ManagementCollaborationRoadmap DefinitionUser Growth StrategyMentoringProgram Management+1

Senior Manager

Jan 2020 – Oct 2021 · 1 yr 9 mos

Build & scale up of customer payment experiences like Scan & Pay via UPI & external merchant integrations for Amazon Pay India
Drove large-scale re-architecture/optimization of payment processing services that power Amazon.in and integrations with worldwide Amazon Pay teams
Managed multiple teams - including core tech functions, QA, program management & tech ops, led partnerships with many worldwide Amazon platform teams and external partners like payment gateways, external merchants and banks.
Tech deep dived into critical metrics for customer experience : success rates, interaction latencies, availability

Customer Payment ExperiencesRe-architectureTeam ManagementPartnership ManagementProgram ManagementEngineering Management

Capital float

Director Of Engineering

Jun 2018 – Dec 2019 · 1 yr 6 mos · Bengaluru, Karnataka, India

Capital Float is an online lending platform using Innovative technology to provide fast, flexible, and transparent working capital finance for SMEs to grow customer orders, purchase inventory, or optimize cash cycles and also lending to Consumers in India.

Harman connected services

Director - Engineering

Apr 2015 – Mar 2017 · 1 yr 11 mos · Bangalore, India

BU & Delivery Head for IT projects in Banking and Financial Services domain across large portfolio of projects under execution with team size of about 280-300 engineers. Expertise working CXO level clients to build strong partnerships.
Led Engineering teams in Product development, Web\Mobile Application development, Big Data\Analytics, Business Intelligence, Cloud and Machine learning systems for large Financial institutions, Banks, Insurance firms, Broker\Dealers, Wealth management firms, Financial Advisors etc.
Responsible for leading BU Marketing\Presales support, technical solution reviews, Agile\SCRUM project execution, defining project quality metrics for success, employee goal setting and performance management, team mentoring, hiring & recruitment for the Business Unit.
Developed Vertical and Domain differentiation strategy, competency wedges, case studies, key solution differentiators and Value adds. Instrumental in achieving aggressive business growth YoY in key customer accounts. Exceeded the budgeted annual revenue for Banking and Financial Services domain. Ensuring end to end delivery of projects as per customer business needs and contracted SLAs.
Inspiring leader, passionate about team morale building, empowerment and created a supportive environment that retains top talent.

IT Project ManagementProduct DevelopmentAgile Project ExecutionTeam MentoringEngineering ManagementProject Management

Aditi technologies

2 roles

Sr. Engineering Manager

Promoted

Sep 2011 – Mar 2015 · 3 yrs 6 mos

Responsible for overall project delivery, achieved dramatic improvements in quality, team productivity, cost reduction and gross margins. Experienced with customers engagement, leading strategic discussions with customers, account mining, business development and presales support. Handled medium\large portfolio of programs\projects across various domains like Banking, Financial Services, Insurance, Healthcare and Gaming. Extensive project\program management experience, managed IT initiatives that are critical for business success. Multi-cultural, worked/travelled to US, UK, and India.

Project DeliveryCustomer EngagementBusiness DevelopmentProject Management

Group Engineering Manager & Project Manager

Apr 2006 – Jul 2010 · 4 yrs 3 mos · Bangalore, India

Responsible for project planning, effort estimates, task scheduling and tracking, identifying risks and plan mitigations, release management and deployment. Managed gathering of detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables. Day to day duties included, problem solving, managing conflict, team management, resource management/realignment, performance monitoring, removing roadblocks & ensuring proper training for the team.

Project PlanningRisk ManagementTeam ManagementProject Management

Intel corporation

Software Developer

Jan 2000 – Mar 2003 · 3 yrs 2 mos

Designed and developed web-based intranet applications for the Intel DPG Software Operations team. Primary technical point of contact responsible for new application development, development requests and change requests for the software.intel.com website. Involved in building customer oriented strategies for other internal engineering teams. Enabled collaboration of web-database connectivity, security and infrastructure. Recommended creative applications of Web technologies to existing business processes.

Web DevelopmentApplication DevelopmentCollaborationSoftware Development