Sep 2023 – Jan 2025 · 1 yr 4 mos · Varanasi, Uttar Pradesh, India · On-site

• Be responsible for school servicing success with robust operation excellence.
• Ensure handling of the schools as per the service KPIs committed to the schools.
• Ensure smooth onboarding of the school after-sales team handover.
• Work closely with the training team to conduct teacher training, allocate trainers, plan schedules, etc.
• Coordinate with the school management regularly to ensure school success wherever required.
• Share insightful and meaningful reports at regular intervals to showcase student and teacher performance, and interventions that are being carried out.
• Ensure timely reporting to the KDMs/Principals about the success of the program and its delivery.
• Coordinate with the school teachers regularly to ensure smooth delivery of the program wherever required.
• Drive School Retention & Collection.
• Take ownership and end-to-end accountability for resolving any school-related issues
• Create & manage a strong reputation by demonstrating consistent and clear communication between internal & external parties
• Build capacity by training and coaching School leaders, Academic coordinators, and teachers in partner schools to drive implementation of the programme that delivers excellent student outcomes.

Feb 2022 – Aug 2023 · 1 yr 6 mos · Luvknow · On-site

• Achieve designated admission targets of enrolments from the qualified sales leads
• Counselling students and parents about our courses and competition exams landscape
• Interaction with students and parents on routine basis for giving them BYJU'S experience
• Managing fee structure of different programs / batches
• Monitor class schedules to ensure smooth running of classes
• Liaison with head office for upcoming programs, admission tests, schemes and other offers
• Liaison with academic lead for smooth student teacher relationship
• Handling assigned administrative responsibilities
• Listen to students' concerns about academic, technical or social problems
• Facilitate drug and alcohol prevention programs
• Organize peer counselling programs
• Track and report student performance at regular intervals

Jun 2020 – Mar 2021 · 9 mos

• 1.Achieving sales target by doing calling on
• given leads
• 2.Converting leads into productive sale by
• conducting Video call session for better
• understanding of product to buyers
• (Parents)

May 2019 – Jan 2020 · 8 mos · Noida Area, India

• Managing different properties of oyo in cluster , maintaining customer feedbacks , managing property managers , handling HMs ( hotel managers) assigned on properties to manage delight activities , check in and check out on daily basis also managing customer service at micro level

Sep 2017 – May 2019 · 1 yr 8 mos · Noida Area, India

• Cross selling of new products to existing clients, managing existing corporate clients in and around delhi ncr, handling customer grievances, assisting in organizing activities in new corporates, relationship management, client service, new client acquisition

Sep 2016 – Sep 2016 · 0 mo · Gwalior, Madhya Pradesh, India

• contact with unknown people's who are needed to loose and gain their weight to recommend our product, helps me to teach selling and inhence my communication skill

May 2016 – Jun 2016 · 1 mo