Shaheen Haque — Business Development Executive

Highly analytical Product Support Specialist with over 3 years of experience across Fintech, Fleet Management, and E-commerce operations. My approach combines technical incident management with a data-driven mindset, allowing me to not only resolve tickets but also engineer solutions that prevent them. I specialize in bridging the gap between customer success and engineering. Whether I'm managing real-time system reliability via Datadog at Ford Pro or diagnosing post-production bugs at Vymo, I prioritize 100% SLA adherence and stakeholder satisfaction. Where Product Support meets Data Science: Proactive Analysis: I utilize Python and SQL to build dashboards that track product health and identify churn risks before they escalate. Technical Documentation: I’ve successfully reduced support volume by 40% by translating complex technical processes into accessible user guides. Advanced Research: Currently developing a hybrid dMRV framework using Google Earth Engine and CNN architectures, applying machine learning to automate environmental risk reporting. Technical Toolkit: Operations: Incident Triage, Root Cause Analysis (RCA), SLA Management, Project coordination, Zendesk, Jira, Salesforce. Data & Analytics: SQL, Tableau, MS Excel, Postman, AWS, MongoDB. Programming & Stats: Python (Pandas,NumPy,Matplotlib), R, A/B Testing, and Probability Distributions. | shaheen.cob19@gmail.com | +91-7047688759

Stackforce AI infers this person is a Product Support Specialist with expertise in Fintech and E-commerce operations.

Location: Pune, Maharashtra, India

Experience: 4 yrs 6 mos