Jul 2023 – Present · 2 yrs 10 mos

Jan 2019 – Present · 7 yrs 4 mos

• Leading a team of 20 business development executives and a Team leader with 40 Free Lancer in his team.
• Having a conversion of approx 33000 merchant in assigned territory in last two years .
• On-boarding around 1500 mass offline merchant per month .
• Servicing nearly 8k category merchant every month,to maintain & work towards increasing our market share .
• Taking weekly review of team and sharing best practices with in team to work in the same direction.
• Direct the territory sales team, teaching them important elements of the company products and services in order to give them the tools needed to be successful team members .
• Doing 10-15 Audit of onboarded merchants also meeting with merchants in market taking feedback resolving issues if any, and sharing the learning with in the team in Morning Huddle .
• Coach newly joined BDE in the market and be the buddy for next 15 days .
• Meet with customers to address concerns and provide solutions.
• Analyze the sales records of individual team members and the entire staff in order to understand what areas the associates need more guidance in.
• Plan advertising services for the territory that is in keeping with the brand of the company and can increase name recognition.
• Attend conferences and professional association meetings as a representative of the company in order to promote products and increase sales numbers for the territory
• Monitoring competitors sales activity within an assigned territory.

Feb 2014 – Jan 2019 · 4 yrs 11 mos · Noida

• Handling a team of 15 members in my team which looks after sales and services.
• Doing a conversion of approx. 900 gads activations (Prepaid + Postpaid) monthly.
• Have shown a growth of 200 Postpaid gross and 150 prepaid gross, ensuring lowest decay than earlier.
• Have maintain highest NET PROMOTER SCORE in the zone which ensure quality of sales & service parameters for the store.
• Responsible for all cash related transactions such as banking, monthly financial Audits , filling Daily cash Reports etc .
• Responsible for all the inventory and stocks availability of sim cards , hotspot devices , handsets , etc.
• Coaching of team members on different business opportunities to ensure maximum conversion extracted from the walkin.
• Responsible for monthly R&R of the zone .
• Presenting monthly & quarterly performance review to the management.
• Helped organisation in opening 5-6 new stores in different locations in Delhi-ncr.

Apr 2011 – Jan 2014 · 2 yrs 9 mos · Greater Delhi Area

• Manage all training programs for the store , facilitating on the job training programs, conducting refresher and ongoing training programs and conducting training need analysis periodically or as required.
• Motivate, develop and build teams inculcating co. values and culture. Performance appraisal, Training, Goal setting, Succession planning providing coaching sessions on how to deal with different customer situations.
• Ensure the store and store vicinity is neat and clean all the time reflecting/reinforcing brand image. Ensure the associates follow the hygiene standards, and provide grooming sessions on personal hygiene as and when required.
• Responsible for store promotion activities through effective execution of store promotion plans, ensuring daily price updates.
• Drive top line sales through Up Selling, Cross Selling, Repeat selling, Store Hygiene, competition benchmarking, recommendation on changes on range planning based on customer feedbacks, providing great customer service.

Aug 2008 – Mar 2011 · 2 yrs 7 mos · Greater Delhi Area

• Handled the retention for Okhla Vodafone store.
• Coordinate with Managers, and other support departments to ensure smooth functioning of the process.
• Conducting Team meetings to plan for better performance.
• Conduct Quality Monitoring and provide developmental feedback periodically.
• Maintain floor discipline, and ensure adherence to timelines.
• Responsible for monitoring team performance through timely feedbacks.