Garima Chauhan

Business Development Executive

Gurgaon, Haryana, India5 yrs 10 mos experience

Highly Stable

Key Highlights

Led initiatives for women driver empowerment at Uber.
Trained over 1500 driver partners on safety protocols.
Skilled in customer relationship management and event management.

Stackforce AI infers this person is a skilled professional in the Transportation industry with a focus on project management and customer engagement.

Contact

garimachauhan02@gmail.com LinkedIn

Skills

Core Skills

Project ManagementCustomer Relationship ManagementTraining

Other Skills

Data AnalysisEvent ManagementCustomer EngagementSafety ManagementMicrosoft OfficeMicrosoft ExcelCustomer Relationship Management (CRM)Team work managementLeadership quality

About

5 years Experienced Professional with operations and Logistics, Skilled at Key account management, Ability to manage events, Leadership qualities, Customer relationship management, Drivers re-engagement and promoted to "Uber Bhavishya" supply growth & priority support for the female driver partners and interacting with NGO's for new lead generation. To attain excellence in the professional world by gaining experience and exposure and help the company grow in whatever way I can through determination. I am an adaptable person, who is able to adjust new situations and I have a methodical, customer focused approach to work and a strong drive to see things through to completion and realized that I have to keep momentum with people and I have to learn new techniques that help build up confidence when dealing with different people. I have always loved participating in events and conferences. This experience really helps me learn many things in my career.

Experience

5 yrs 10 mos

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Limetray

Key Account Manager

Feb 2021 – Nov 2021 · 9 mos

Uber

5 roles

Project Management Specialist

Promoted

Feb 2019 – May 2020 · 1 yr 3 mos

Uber Bhavishya women driver project:-
Handled individually the project and interaction with women through call, summarized the data and on-boarded them to activate at platform, meet up with NGOs and schools/institutes to grow woman empowered, priority support for every woman. Managed many events and meet-ups for them.
Achieved goal and received appreciation to make good numbers in NCR as well as some other locations.

Project ManagementData AnalysisEvent ManagementCustomer EngagementCustomer Relationship Management

Key Account Manager

Jun 2018 – Jan 2019 · 7 mos

Acted as the Uber account manager for "Dream Team" high rated driver partners and helped support related issues as well as all types of issues efficiently
Invited driver partners for meeting and "Samaj sessions" through calling to know the market strategy and earning policy

Project Trainee

Mar 2018 – May 2018 · 2 mos

Uber Premier project:- Individually trained over 1500 driver partners on driver & rider safety, fraud quality, Ideal driver behaviors with the project of "Uber Premier"

Support Representative

May 2017 – Feb 2018 · 9 mos

Promoted to drivers for Re-engagement at platform over calls
Back-end support related to their queries, documentation and various types of calling in the category of many projects "Uber Intercity", "Uber Premier", "Uber Black" etc.

Document Management Specialist

Jul 2016 – Apr 2017 · 9 mos

Handled driver partners on-boardings to join at platform and support to driver partner to upload their required documents through whatsapp business account and verified to activate them at platform.

Bird information systems

Verification Lead

Oct 2015 – Jun 2016 · 8 mos · Gurugram, Haryana, India

Verify every details from prospective customers about their properties to sale and purchase through applicable software
Identify and escalate issues to supervisors & Follow up customer calls where necessary

Hdfc ergo general insurance

Verification Manager

Sep 2014 – Oct 2015 · 1 yr 1 mo · Gurugram, Haryana, India

Interested customers to get their insurance , verify details about product and maintain database by backing up data. Document all call information according to standard operating procedures.
Research, identify, and resolve customer complaints using applicable software

N. c. kansil & sons - india

Graphic Designer

Jun 2014 – Aug 2014 · 2 mos · New Delhi, Delhi, India

The company is leading manufacturer & exporter of learning and teaching materials for the children and educational institutions
Prepared Scientific & charts for schools and labs through Photoshop and Corel draw suits