Mar 2023 – Oct 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · Hybrid

Dec 2022 – Feb 2023 · 2 mos

• Collaborated with stakeholders to drive product strategy and define product roadmap through analysis of customer requirements, market and technology trends
• Developed crisp requirements and user stories for product development while managing, ranking and prioritizing the backlog
• Organized training and enablement workshops to create embedded designers with innovation and automation mindset
• Played a key role in the launch of Fraud processing platform in record time of 4 months, which led to reducing average handling time by 35%
• Led firm wide initiative of Salesforce platform adoption to enhance client relationship management, enable unified client view and generate powerful insights through analytics and reporting

May 2021 – Dec 2022 · 1 yr 7 mos

Oct 2020 – May 2021 · 7 mos

• Project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
• Work with business partners to design and implement enhancements to existing processes, introduce new processes and/or toolsets, and engage in process re-engineering
• Identify gaps between applicable requirements and current procedures/controls and participate in driving resolution of mitigating controls
• Develop Robotic Operating Models for client's COE Setup and implement solutions that enhance the client experience, improve efficiency and controls
• Define User Acceptance test plans and test cases, coordinate and execute user acceptance testing and interpret, assess, and communicate results to enable signoff on deliverables
• Support all phases of major initiative development from concept through tangible deliverables. Adept in both Waterfall and Agile Delivery Methodologies.
• Manage projects, developing project plans, and monitoring performance.
• Prioritize initiatives based on business needs and requirements.
• Serve as a liaison between stakeholders and users

Jul 2019 – Sep 2020 · 1 yr 2 mos

• Played a key role in the design of 'In - House OCR Integrated Work Flow' Solution for a Credit Operations client and drove impressive improvements in performance through rigorous testing. Successful in reducing the 10 page document processing time from 30 min to 3 min on an average.
• Enabled a Banking Client to set up RPA COE. Established a Target Operating Model, Governance, Support Model and created Automation Playbooks. Implemented Agile Delivery methodologies in the RPA Delivery Lifecycle.
• Led the team in preparing RPA proposals. RFPs, Implementation Plans and Technology Roadmaps as a part of the engagement.
• Worked along with clients for Process Re-engineering and increasing Operational efficiency using Six Sigma Principles.
• Closely worked with key Business Stakeholders during all phases of Delivery Lifecycle such as Project Platform Readiness, Solution Design, SIT, UAT, Deployment and Hypercare.
• Conducted and organized workshops to upskill Team members.

Dec 2018 – Jun 2019 · 6 mos

• Conducted Initial Process Assessment (IPA) for Irish Banking client.
• Probed SME for understanding the process and identify exception and optimization opportunities.
• Responsible for designing RPA solutions.
• Prepared PDD, SDD and test plans for the proposed automation.
• Responsible for defining test strategy for the engagement.
• Proposed Fuzzy Logic for Name matching (check rules)
• Delivered quality artifacts, effective functional and business scenarios testing leading overall project time.
• Worked as a Change Agent to allow smooth transition between Operations and technology team.

Oct 2017 – Nov 2018 · 1 yr 1 mo

Jun 2016 – Sep 2017 · 1 yr 3 mos

Jun 2014 – May 2016 · 1 yr 11 mos · Coimbatore Area, India

• Creation of Test Scenarios and Test cases for Application Testing
• Performed testing by running scripts through SOAP UI
• Execution of Test Cases Using Guidewire Policy Centre System
• Logging and Tracking defects in JIRA