Aug 2020 – Oct 2021 · 1 yr 2 mos · San Francisco, California, United States

May 2019 – Aug 2020 · 1 yr 3 mos · San Francisco Bay Area

Jul 2017 – Aug 2020 · 3 yrs 1 mo

• Enterprise Support for Node.js. Security hardening, performance monitoring, and real time debugging of mission critical node applications. Helping DevOps gain visibility into a node applications while providing code level forensics to developers for faster mean time to resolution in production.
• 150% over quota in first quarter
• Created vertical based product demos for entire sales team to easily demonstrate
• Created metric based PoC process to measure the phase in a deal cycle
• Trained and evangelized NodeSource solutions and services to show business value
• Employee of the quarter in second quarter of joining NodeSource
• Trained customers on performance monitoring of their node applications.
• one customer realized 70% AWS savings with product training and refactoring their code from the performance data
• Product expert and voice of customer

Apr 2015 – Jul 2017 · 2 yrs 3 mos

• WebRTC SDKs for enterprise call centers. Demonstrated that code is sexy by prototyping customer applications and website with our SDKs to provide real time voice, video and collaboration.
• Grew large banking customer from pilot to over 20,000 agents
• Developed portal trial system for faster adoption from small to medium size business
• o Grew trial generation over 300%
• Created business use cases around technology to address customer needs
• Technical discussion leader from discovery to implementation
• Consultation of our APIs for customer applications
• Demonstrated expertise for customer journey around communications for collaboration.
• o From web, text, voice, video, co-browsing, customer call back working towards a frictionless experience

Oct 2011 – Apr 2015 · 3 yrs 6 mos · San Francisco Bay Area

• Bubbling up actions from ideas. Platforms to create action from ideas. Worked on complex enterprise architectures integrations.
• Worked with enterprise customers get value from our products
• o Credit Card company increased retention over 22%
• o Hotel saved 12% in consumable expenditures
• Training and on boarding of sales for solutions selling of ideation platform into the enterprise
• Developed products and features for enterprise needs

Apr 2010 – Oct 2011 · 1 yr 6 mos

• Administration of Business Systems
• Automation of business reporting
• Implemented and customized Salesforce to meet Lyris’ business needs across the organization
• Designed and implemented a business intelligence platform as a central reporting platform for entire organization
• o Allowed for sales to self service of license counts and SaaS usage to upsell
• o Customer Success could easily find at risk customers to nurture

Nov 2005 – Apr 2010 · 4 yrs 5 mos · Sales Engineer

• Technical Sales of Layer 2 switching device. The first pseudo wire enabled device to help telcos migrate from ATM to MPLS. Help designed PoC testing network environments, answered RFPs, demonstrated new technology within existing infrastructures to show ways to reduce operating cost.
• Solutions presentations and technical deep dives
• Designed network topologies to show case network designs into MPLS
• Drove proof of concept testing
• Won our first customer for $3 Million deal to use our product as a gateway for phase 1 of network redesign

Apr 2004 – Dec 2005 · 1 yr 8 mos

• Provide onsite and remote support for “Triple Play” applications VoIP, Video and data.
• Reproduce and troubleshooting customer problems and networks including Soft Switches such as Vocal Data, Asterisk and SIP Express Router. Recreate trouble call flow and capture packets for analysis, from that either determine configuration problems or escalate a trouble report to engineering.
• Testing, Analysis and Reproduction of problem using test equipment.
• Solaris installation and management for EMS products.
• Responsible for design and setup of demos.

Sep 2002 – Apr 2004 · 1 yr 7 mos

• Engaged in Unix, Applications, Voice, Customer Support and Databases projects
• Supported a large Network Equipment reseller with Unix integration.
• Designed and built standards based authentication server for 802.11x certificates based Wireless authentication against Radius.
• Managed a large Telco’s pilot of a SIP applications for features such Single Number Service and Voice VPNs.
• Installation of Oracle, Solaris, and Sun Clusters for application SIP service application.
• Helped customer, VARs, and Third Party Vendors with configuration of Soft switches, Media Gateways, and IVR's to interoperate homogenously. Debugging at IP network, and protocol level (such as SIP and MGCP) to resolve compatibility issues and configuration issues.
• Trained and supported customer on LDAP, Solaris, Oracle and iPlanet for applications administration.
• Evaluation CRM/Support Ticket systems.

Dec 2000 – Sep 2002 · 1 yr 9 mos

• Lab testing demonstrating customer applications. On site build outs, acceptance testing and training. Developed test plans and automation of test suites.
• Pre-Sales demonstrations and presentations
• Installed, configured and trained customers for field trails
• Escalation, reproduction and drove resolution from customers into engineering
• Created customer acceptance test plans
• Provisioning circuits
• Network design
• Developed test plans for product testing based on RFCs and GRs.

Apr 1998 – Dec 2000 · 2 yrs 8 mos

• Supporting Major Accounts including: GTE/BBN, UUNet, NaviNet, Level 3
• Field Service, Network design and planning, and technical support.
• Assisted major ISP with architecture cut over project.
• Developed trouble shooting documentation and procedures for NOC personnel for a new VoIP implementation.
• Support for VoIP and Managed Modem network.
• Gated debugging and troubleshooting for BGP and OSPF for core routing products
• ISDN debugging.
• ATM and Frame Relay debugging.
• Worked with customer to develop a signaling RFC and ensured product adhered to standards.