Aug 2023 – Oct 2023 · 2 mos · United States · Remote

• Worked aged invoice reports to solicit clients for delinquent payment and collaborated with sales team to rectify billing problems.

Nov 2020 – May 2023 · 2 yrs 6 mos · United States

Oct 2016 – Jul 2020 · 3 yrs 9 mos · San Jose, California, United States

• Followed projects from inception to delivery; including providing presentations and pricing for product assortments, placing orders with domestic and international suppliers, communicating art requirements and vendor proofs for client signoff prior to goods production, and ultimately delivering goods and invoicing/securing payment.

May 2015 – Jul 2016 · 1 yr 2 mos

• All about chasing those metrics through training and developing associates to better understand the ultimate customer experience. Participate heavily in the sales floor leader program and impact every customer interaction by being the ultimate brand promoter.

Jan 2012 – May 2015 · 3 yrs 4 mos

• Hire, train, and oversee the new hire process.
• Handle internal human resources issues as they arise.
• Coach and develop associates on selling and customer service techniques.
• Maintain corporate operational audit standards and complete weekly mock audits of paperwork, pricing, and safety regulations.
• Handle store management issues in the absence of the store manager.
• Manage the overall customer experience within our store

Jan 2007 – Jan 2012 · 5 yrs

• Received and processed all incoming store freight shipments.
• Processed all outgoing defective and recalled shipments.
• Executed all visual directives and seasonal shop change overs.
• Maintained operational compliance in receiving practices and shrink standards.
• Oversaw the execution of annual inventory procedures.
• Opened two new SA locations.