Oct 2020 – Sep 2022 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Responsible for Private Healthcare Providers, Retail and Airports as part of Growth vertical.
• As an Industry Leader had full general management responsibility for the business growth including Digital Transformation strategy, client relationships, Revenue generation, account growth, orachetsrating deals and go-to-market planning and execution all Microsoft Products & Solutions.
• Drive customer success through appropriate execution of Industry clouds (Microsoft Cloud for Healthcare), Industry Priority Scenarios and Priority Sales Plays in response to customer & market demands.

Sep 2019 – Sep 2020 · 1 yr · Bengaluru Area, India

• Earned IBM’s Industry Platinum Badge (Travel & Transportation)
• Earned IBM’s Industry Gold Badge (Retail)
• Leading IBM's Travel and Transportation industry for India/South Asia, which includes Airlines, Rail, Airports, Freight & Logistics, Hospitality and other travel related services.
• Working with Large Airports in designing their digital transformation, Innovation to drive inhanced passenger experience and increase non-aero revenue, cost reduction and operational efficiency
• Responsible for designing and deploying cutting edge technology with Cloud (Multi & Hybrid) & Cognitive (IOT, Analytics & Insights, Digital & Block Chain) industry offerings for Travel & Transportation industry.

Apr 2015 – Aug 2019 · 4 yrs 4 mos

• Have full general management responsibility for the business including strategy development, client relationships, account operations, P&L management and the go-to-market planning and execution for ITC Infotech’s solutions and business partners.
• Drive the solution and market strategy for ITC Infotech’s Airlines Business practice, including partner collaboration with Amadeus, Oracle, IBM, Ramco, SFDC and Microsoft and custom solutions
• Lead sales, solution, and delivery organization driving strategic consulting and transformational implementations into the Airline & Hospitality Industry.

Aug 2014 – Mar 2015 · 7 mos

• Developed Organization’s capability with CX Solutions and Technical & Business Accelerators for Airline, Hospitality and Retail Industry verticals
• Strategized and designed road map for Cross Channel customer experience management solutions
• Defined and Designed innovative solutions around Mobile and Social Media
• Drove joint go-to-market activities various technologies and become business and virtual team lead for alliances, technology, and marketing investments
• Managed all customer relationships and been a product and industry expert to introduce new opportunities and provide business and technical solutions.
• Managed business relationships, strategic alliances and partnerships globally with Oracle and other partners

Apr 2011 – Jul 2014 · 3 yrs 3 mos

• Formulate Solution Management and Strategy for Loyalty. Key responsibilities include:
• Growth Market Development
• Consultative Sales & Delivery
• Customer Insight & Strategy
• Focus on customer success and satisfaction for customers across industries and regions
• Industry Speaker on behalf of ITC Infotech

Jun 2010 – Apr 2011 · 10 mos

• Manage a team size of 300+ consultants and contribute to the Organizations growth (Topline & Bottomline) and development in a variety of ways, including-
• Business Development:- Develop and maintain strong relationship with top decision makers at key clients, Organize and lead pursuit teams, Participate and lead aspects of the proposal development process, Contribute to the development of proposal pricing strategies.
• Strategize and build business solutions and work with ISV partners like Oracle and Amadeus on the GTMi like Co-Development.
• Participate in Sales events like Oracle Open World, Loyalty Summits etc.to establish unique branding and value proposition.
• Client Management: - Manage day to day interactions with executive clients and sponsors.
• Delivery:- Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large customers.Provide subject matter expertise and thought leadership for business process improvement, solution implementation, and help lower the total cost of ownership
• People Development:- Perform role of counselor and coach, provide input and guidance into the staffing process, actively participate in staff recruitment and retention activities, provide leadership and support for delivery teams.
• Product & Solution Roadmap: Managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
• Participate in creating business strategies and detailed road map and responsible for executing it

Feb 2008 – Jun 2010 · 2 yrs 4 mos

• Capability Building:
• Develop Organization’s capability with Loyalty Solutions and Technical Accelerators for Airline, Hospitality and Retail Industry verticals
• Develop CRM Team’s capability on Loyalty with appropriate identification of candidates and provide suitable training
• Manage R&D and develop new initiatives around Loyalty
• Recruit and Mentor CRM Practice Consultants.
• Collaborate with other Practice Managers to achieve overall Organizational goals.
• Business Development:
• Drive joint go-to-market activities various technologies on Siebel and become business and virtual team lead for alliances, technology, and marketing investments
• Work with the Business Development team to support sales activity by effectively. articulating the practice capabilities and demonstrating CRM Solutions
• Work with Pre-Sales, Inside Sales and Marketing teams to identify market potential and attract new business.•
• Project Oversight:
• Perform quality reviews on all the Loyalty projects, identify risks and escalate any issues that require management’s attention
• Review and provide feedback on the Loyalty Project deliverables
• Conduct Best Practices and New Product Features training to the Loyalty Project Team
• Architect Solutions to address various Business requirements for various domains and customers
• ISV Partnership:
• Manage business relationships, strategic alliances and partnerships globally with Oracle Product

Jan 2007 – Feb 2008 · 1 yr 1 mo

• Contribute to thought leadership in defining the practice vision, strategy and also enable the execution of the Practice Strategies.
• Develop and manage business relationships, strategic alliances and partnerships globally with Oracle
• Drive joint go-to-market activities various technologies on Siebel and become business and virtual team lead for alliances, technology, and marketing investments
• Work with the Business Development team to support sales activity by effectively. articulating the practice capabilities and demonstrating CRM Solutions
• Heading Siebel Loyalty Solution team across multiple domains like Airlines, Retail, Hospitality, Consumer Goods and BFSI
• Architect Solutions to address various Business requirements for various domains and customers
• Work with Pre-Sales, Inside Sales and Marketing teams to identify market potential and attract new business.
• Build and grow the capabilities of CRM practice by developing new solution offerings and methodologies.
• Recruit and Mentor CRM Practice Consultants.
• Collaborate with other Practice Managers to achieve overall Organizational goals.

Jan 2005 – Jan 2007 · 2 yrs

• Release Scoping and Planning, formulating release activities, release acceptance and successful deployment of approved changes.
• Advise and provide sign-off, on whether the release meets the operability requirements of the environment and involved in planning for the long-term support of the release.
• Define and implement processes for managing and delivering projects from offshore center.
• Managed successful implementation of Customer X-Ref (Siebel UCM) project which has been recognized and identified as a Strategic Model for other GE.

Jan 2004 – Jan 2005 · 1 yr

• Closely working with Onsite Business Analysts and Developers to identify the Business Scenarios, Key Performance Indicators and Metrics, and Quality Performing Quality Assurance activities.
• Leading a team of 10 analysts and assisting the QA Manager with Project Scoping and providing time and resource estimates.
• Also participating in design review meetings and liaising between testing team and on-site development and management teams.
• Also involved in offshore QA and development team expansions

Jan 2004 – Jan 2005 · 1 yr

• As an Integration Lead managed a team of 16 for EIM, EAI and Platform development tools providing technical guidance for design and development.
• Also involved in developing work plans, task prioritization and release verification.

Jan 2001 – Jan 2004 · 3 yrs

• Managed the CRM Integration Solutions Team, exclusively working on SIEBEL and People Soft.
• Represented Xora in getting Xora’s Products validated and certified by SIEBEL Systems Inc
• Responsible for Implementing Project Communication and Change Management Strategy, Business requirement gathering, Assess site readiness and rollout checklist and post implementation training setup for Xora Partners and Customers.

Dec 1999 – May 2001 · 1 yr 5 mos

• As a Siebel Consultant worked in various client engagements.
• Genuity,Boston(Feb’01 – May’01) - Siebel Sales Specialist
• AIG Insurance Group, NY(Jun ’00 – Jan ’01) - Siebel Consultant
• Blue Shield of California(Dec ’99 – May ‘00) - Siebel Consultant

Oct 1996 – Feb 1999 · 2 yrs 4 mos