Oct 2022 – Jul 2023 · 9 mos · Gurugram, Haryana, India · On-site

• 1. Streamline Sales Structure and develop Sales Acumen in the team.
• 2. Bring a Qualitative Shift in the Proposals to improve Win Rate.
• 3. Build the critical database on Key Sales & Solution Parameters.
• 4. Strengthen Sales Funnel, Governance, Conversion & Sales Velocity.
• 5. Exceed EBIDTA targets project / facility-wise.
• 6. Focus on payment terms less than or equal to 30 days for new deals and renewal.
• 7. End-to-end communication with clients coming onboard (the clients are founders of well-established
• businesses/ startups; it is imperative to have the capability to understand their business and
• communicate with them accordingly).
• 8. Maintaining a seamless flow of responses with the clients and getting on calls with them to strategize on the progress.
• 9. Strive to achieve maximum satisfaction in the client's relationship with the company and work towards extending the relationship for the longest time possible.
• 10. Ensuring assistance or help to a client whenever required and being on top of things in case of any queries or hurdles.

Dec 2021 – Sep 2022 · 9 mos · Gurugram, Haryana, India · On-site

• 1. Leading the Operations of the Existing Stores of the assigned location with the Launching of the new Stores as per the expansion plan.
• 2. Ensure all orders are processed by the team and all the items are delivered timely.
• 3. Custodian for all operational activities covering from store operations to training.
• 4. Building and implementing good processes to improve operations efficiencies at the city level.
• 5. Look out and solve all the bottlenecks leading to slow growth.
• 6. Building own team by owning hiring.
• 7. Monitoring the performance reports and diving deep to find root causes to analyze and implement the required improvements to make safe & and speedy deliveries and improve customer experience.

Oct 2019 – Dec 2021 · 2 yrs 2 mos · Gurugram, Haryana, India · Remote

• 1. Strategic Accounts Servicing and Management and Business Development and Sales.
• 2. Ensure all orders are processed by the team and ensure all stocks are delivered on time within the SLA.
• 3. Contribute strategic inputs on the Customer Management Department's strategic plans and growth as well as the Company's Vision/Mission.
• 4. Lead and contribute to budgeted performance targets and improvements in the segment to achieve and exceed performance expectations.
• 5. Ensure that delivery, stocks, distribution channels, service, and risk management strategies, activities, and investments are aligned to business requirements and achievement of the business plan.
• 6. Lead & and drive cost management, deliver on efficiency drive targets, and contribute to improvement of customer experience.
• 7. Ensure all forecasting and delivery is within the agreed SLA.
• 8. Ensure that infrastructure and key capabilities are in place to support business operations and growth plans.
• 9. Manage warehouse stock and inventory control including replenishment.
• 10. Define and drive logistics KPIs, service delivery, and benchmarks.
• 11. Identify continuous process improvement projects to ensure cost savings.
• 12. Ensure the delivery of required service dashboards and KPI measurements to constantly stay on track of business performance.
• 13. Embed tools, processes, policies, operational risk management framework, and technology capabilities.
• 14. Ensure full compliance with the company’s standards and regulatory requirements.
• 15. Exercise due care and diligence on matters related to regulatory, mismanagement of confidential data/proprietary assets of the Company, reputation, and operational risks.

Aug 2015 – Oct 2019 · 4 yrs 2 mos · Rudrapur, Uttarakhand, India · On-site

• 1. Handling responsibilities for India including sales and account management.
• 2. Designing of strategy for expansion in India
• 3. Encourage revenue growth by inspiring clients to take the coworking space.
• 4. Become the reliable point of contact for each client that is required to establish a strong business
• relationship.
• 5. Data Analysis for Co-Working Expansion in India.
• 6. Keep records of sales, revenue, invoices, etc.
• 7. Provide trustworthy feedback and after-sales support.