Melisha Riya Gonsalves

Business Development Executive

Bengaluru, Karnataka, India6 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • Expert in enhancing seller relationships on Amazon.
  • Proven track record in brand performance optimization.
  • Skilled negotiator with strong business planning abilities.
Stackforce AI infers this person is a Brand Specialist in the E-commerce sector with a focus on seller optimization and brand visibility.

Contact

Skills

Core Skills

Brand ActivationE-commerceNegotiationBusiness PlanningCustomer Service

Other Skills

LeadershipBrand StrategyMicrosoft OfficeManagementMicrosoft ExcelMicrosoft WordPublic SpeakingStrategic PlanningCustomer Service ManagementTeam BuildingTrainingMicrosoft OutlookBusiness Analysis

About

As a Brand Specialist at Amazon, I play a pivotal role in enhancing seller relationships and optimizing brand performance on the marketplace. My primary responsibilities include curating product selection, ensuring availability, and maximizing buyability to streamline business operations. With a strategic approach, I collaborate closely with sellers to implement innovative business ideas and leverage resources effectively, facilitating their growth and success on Amazon. I am passionate about driving results-driven strategies that elevate brand visibility and profitability in the competitive e-commerce landscape. Before joining Amazon, I worked as an Account manager at Cocoblu Retail handling the Books and the Musical Instruments Category for MVR. I have also worked as a B2B program associate for PC, CE, and Wireless categories on Amazon Business with Appario Retails. I built selection and terms negotiations, optimized vendor terms, supported marketing campaigns, and communicated business plans to internal stakeholders. I have a Bachelor of Commerce degree in Taxation from St. Aloysius College autonomous, and I am skilled in Microsoft Excel, Customer Service, Strategic Planning, Negotiation, and Public Speaking. I am passionate about the E-commerce and Retail industry, and I strive to deliver excellent results and customer satisfaction.

Experience

6 yrs 6 mos
Total Experience
1 yr 7 mos
Average Tenure
1 yr 10 mos
Current Experience

Amazon

Brand Specialist

Jul 2024Present · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

LeadershipBrand ActivationE-Commerce

Cocoblu retail

Account Manager

Feb 2023Mar 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

  • Building selection and terms negotiations. Will be responsible for determining customer market needs, growing selections across sub- categories.
  • Managing vendor partners, optimising vendor terms and getting support for marketing campaigns.
  • Pricing and demand generation.
  • Business planning and communication to internal sta
NegotiationBusiness PlanningCustomer Service

Appario retail private limited

Vendor Manager associatie

Jun 2022Feb 2023 · 8 mos · Bengaluru, Karnataka, India

  • Building selection and terms negotiations. Will be responsible for determining customer market needs, growing selections across sub- categories.
  • Managing vendor partners, optimising vendor terms and getting support for marketing campaigns.
  • Pricing and demand generation.
  • Business planning and communication to internal stakeholders/senior management.
NegotiationBusiness PlanningCustomer Service

Amazon development centre (india) private limited

2 roles

Resolution Specialist

Sep 2021Jun 2022 · 9 mos · Bengaluru, Karnataka, India

  • Seasoned customer service in providing highest quality service and making customers welcome. Committed to exceed expectations and furthering company goals.
  • I have handled customers at higher point from CS department, providing the best of bests resolutions to our customers, also building customer’s trust with Amazon.
LeadershipCustomer Service

Customer Service Associate

Jun 2019Aug 2021 · 2 yrs 2 mos · Bengaluru, Karnataka, India

  • Handling customer issues on both Amazon.in and the Amazon distribution site.
  • Providing the best of the service to our customer and also solving customer issues.
LeadershipCustomer Service

Education

St. Aloysius College (Autonomous), Mangalore

Bachelor of Commerce — Taxation

Jan 2016Jan 2019

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